John Paul Malabanan

· Communicate with the assigned teleradiologist using field country operations through live chat methods and emails for providing general support to the Teleradiology users.

· Cross check the identification of the X-ray Images of immigrants and refugees sent to the Teleradiology Center for reading including full name, ID, age, sex and date of birth before uploading the image to eMedical to prevent substitution.

· Timely & properly upload the chest x-ray (CXR) images to the receiving countries website (eMedical website) for cases bound to the receiving countries using the eMedical system such as Canada, Australia, and New Zealand.Assign necessary licenses for users.

· Update the status of the case in the Telerad system when the image uploading for each case is complete, so that the radiologist will submit the chest x-ray reports to eMedical system.

· Prepare the daily summary of statistical reports on chest x-ray readings and eMedical submissions, send the reports to the field operations by email daily.

· Track the chest x-ray send from the assigned field operations, to make sure the x-rays are read and submitted to the eMedical system.

· Perform such other duties as may be assigned.

· Microsoft Azure Administration (License assignment, Device monitoring, MFA, Bitlocker etc.)

· AD Administration (account management, OU management, security group)

· Installation of standard application (Microsoft Office, SAP, Teamviewer, Zscaler and firewall)

· Tier1 support for 194 mission all over the world

· Troubleshoot and resolved basic to intermediate network problems.

· Assign necessary licenses for users.

· Manage Distribution list and shared mailbox

Account activation for all the users all over the world

· Performed network administration duties such as switched management, wireless network management and printers.

· Monitor mall tenant network connection

· Installation of standard application (Microsoft Office, Trend Micro, SCCM and SM applications)

· Maintain and update IT asset inventory

· Troubleshoot and resolved basic to intermediate network problems

· Approve tenant IP address request and data cable provision

· Performed variety of technical and supportive tasks related to networks, servers, workstations and peripherals including but not limited to the assembly, installations and troubleshooting of hardware equipment and software.

· Performed network administration duties such as switched management, wireless network management and printers.

· Maintained and troubleshoot network communication (TCP-IP)

· Troubleshoot and resolved basic to intermediate network problems.

· Supervise network connection for store POS to server.