John Patrick Tan
IT Service Desk
Quezon City
Summary
- To apply what I’ve learned, and gain more knowledge regarding the degre and use the skills and abilities in what I have learned in the field of I.T Service Desk and communication skills and attain a high level of performance in corresponding to ITIL and advancement of organization
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
Global Service Desk
DXC Technology, Cyberpod One
Quezon City
03.2019 - Current
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
T Service Desk
Wipro, Cyberpod One, Edsa
Quezon City
06.2018 - 01.2019
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
Remote Desktop Specialist
Accenture Incorporated Philippines, Robinson Cybergate Tower
02.2018 - 06.2018
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Content Development Engineer
Trendmicro Incorporated Philippines, Rockwell Business Center Tower 2, Meralco
Pasig City
05.2016 - 12.2017
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science And Information Technology - Information Technology
04.2008 - 04.2012
High School Diploma -
04.2004 - 04.2008
Elementary -
06.1997 - 06.2004
Skills
Microsoft Office & Office 365
undefinedTimeline
Global Service Desk - DXC Technology, Cyberpod One
03.2019 - Current
T Service Desk - Wipro, Cyberpod One, Edsa
06.2018 - 01.2019
Remote Desktop Specialist - Accenture Incorporated Philippines, Robinson Cybergate Tower
02.2018 - 06.2018
Content Development Engineer - Trendmicro Incorporated Philippines, Rockwell Business Center Tower 2, Meralco
05.2016 - 12.2017
AMA University - Bachelor of Science And Information Technology, Information Technology
04.2008 - 04.2012
Metro Manila College - High School Diploma,
04.2004 - 04.2008
Doña Rosario Elementary School - Elementary,
06.1997 - 06.2004
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