John Wong
Human Resources Manager
Summary
Forward-thinking human resources strategist with professional HR expertise and knowledge, refined interpersonal and communication skills, company start-up experience and multi-tasking skills. Seeking an opportunity to join a progressive organization as a human resources leader and business partner to provide both strategic and operational HR support to the organization.
Overview
36
36
years of professional experience
3
3
Languages
Work History
Human Resources Manager
Nina Hospitality Company Ltd
08.2024 - 10.2025
- Reporting directly to Hotel General Manager, overseeing the human resources functions of two Nina hotels, including Nina Hotel Kowloon East and Lodgewood by Nina Hospitality Mong Kok, and providing the HR consultancy support services to the hotel
- Responsible for the daily operations of human resources functions, including talent acquisition, compensation & benefits, employee relations, employee communications, performance management, payroll administration and training & development
- Responsible for HR policy review and salary & benefits benchmarking
Assistant Director of Human Resources
WM Hotel Hong Kong, Vignette Collection (IHG)
05.2022 - 04.2024
- Reporting directly to Hotel General Manager & COO, overseeing the human resources functions and providing the HR consultancy support services to the hotel
- Leading a team of 3 staff and providing the HR consultancy support services to the hotel operations
- Responsible for the daily operations of human resources functions, including talent acquisition, compensation & benefits, employee relations, employee communications, performance management, payroll administration and training & development
- Responsible for HR policy review and salary & benefits benchmarking
- A brand new hotel with 260 guest rooms opened in Aug 2021, managed by IHG Hotels and Resorts
- Achievements:
- Talent Acquisition
- Successfully recruited 100+ staff for the hotel to meet the operational needs
- Compensation & Benefits
- Successfully migrate the HR system to a new HR System (FlexSystem) with ESS (employee self-service portal) within 4 months
- Reviewed the salary levels of benchmark positions with hotel competitors of similar class in order to stay competitive
- Policy Review
- Successfully set up the HR policy and procedures in accordance with the group policy
- Establish the employee handbook
- Staff Engagement
- Successfully enhanced the staff engagement through collaboration with all hotel employees
- Actively participated in the organization of community service/ volunteering service activities
- Launched the staff recognition programs, e.g. Employee of the Month and Employee of the Year Awards
- Organized staff gatherings and events, e.g. staff birthday party, mahjong competition and sports activities
Human Resources Manager
Drawing Room Concepts (DRC)
12.2021 - 05.2022
- Reporting directly to CEO, overseeing the human resources functions and providing the HR consultancy support services to the Hong Kong office
- Leading a team of 3 staff and providing the HR consultancy support services to the restaurant operations in Hong Kong
- Responsible for the daily operations of human resources & administration, including talent acquisition, compensation & benefits, employee relations, employee communications, payroll administration, tax returns filings and office administration.
- A restaurant group with 4 brands and 6 restaurant outlets operating in Hong Kong
- Reason for leaving: returning to hotel industry
Human Resources Administrator (7 months contract)
Madison Pacific Trust Limited, A Tricor Company
01.2021 - 08.2021
- Reports directly to COO and oversees the human resources functions and provide the HR consultancy support services to the Hong Kong office and overseas offices in Singapore and London
- Leads a team of 2 Hong Kong staff including Office Receptionist & Administrator and Office Assistant
- Responsible for the daily operations of human resources & administration, including talent acquisition, compensation & benefits, employee relations, employee communications, payroll administration, tax returns filings and office administration.
- It is the independent premier provider of Corporate Trustee and Debt Services. Its services focus on Trust & Agency, Escrow & Custody.
- Reason for leaving: end of contract
Part-time Lecturer (Hospitality Management Program)
School of Professional & Continuing Education (SPACE), The University of Hong Kong
03.2020 - 09.2020
- Responsible for teaching hospitality management subjects for certificate course in hospitality management
- SPACE is the extension arm of the University of Hong Kong. It is a leading local provider in the field of continuing education.
- Reason for leaving: end of part-time contract
Director of Human Resources
Crowne Plaza Hong Kong Causeway Bay (An IHG Hotel)
07.2017 - 08.2019
- Reporting directly to General Manager, I am responsible for the overall management of Human Resources and Training functions of the Hotel.
- I am leading a team of 3 members to achieve the Key Performance Objectives jointly set by InterContinental Hotels Group (IHG) and the Hotel’s General Manager.
- As a Hotel Executive Committee Member, I worked collaboratively with other Executive Committee Members in order to provide the best solutions to help resolving the human resources issues our employees facing.
- An upper-scale luxury hotel with 263 guest rooms.
- Achievements:
- Talent Acquisition
- Successfully improved the effectiveness of recruitment and hiring process through the creation of shared drive
- Compensation & Benefits
- Revamped the HR Information Systems into a more user-friendly system HR2
- Reviewed the group medical scheme with a better structure through benchmarking with medical benefits schemes being adopted by the Hong Kong hotels
- Reviewed the salary levels of benchmark positions with hotel competitors of similar class in order to stay competitive
- Staff Engagement
- Successfully enhanced the staff engagement through collaboration with all hotel employees
- Staff engagement score increased from 80% to 98% within one year
- Actively participated in the organization of community service/ volunteering service activities
- Reason for leaving: taking care of my father suffering from critical illness
Human Resources Manager
SUNeVision Holdings Ltd. (A technology arm of Sun Hung Kai Properties Ltd.)
07.2015 - 07.2017
- I was employed by Sun Hung Kai Properties Ltd. and seconded to SUNeVision Holdings Ltd as Human Resources Manager for the Group Office and one business unit, iAdvantage Ltd.
- Reporting to the CEO & Executive Director, I am responsible for the all-round Human Resources and Administration functions of SUNeVision and iAdvantage, the technology arm of Sun Hung Kai Properties.
- Functionally, I am reporting to the Head – Internal Affairs of Sun Hung Kai Properties.
- I am leading the Human Resources and Administration team to achieve the talent resourcing objective and establish the HR policy.
- Acts as business partner to provide professional advice and support to the business leaders and other stakeholders of SUNeVision and iAdvantage.
- SUNeVision’s business (B2B) is to provide data centre services to local and overseas major IT, telecommunication and financial services companies.
- Achievements:
- Talent Acquisition
- Successfully improved the effectiveness of recruitment and hiring process
- C&B
- Reviewed the HR policy and procedure to ensure compliance with group standard
- Staff Retention
- Reduced the turnover rate from 28% to 20% through organizing staff events and gathering, e.g. annual dinner, staff birthday party, Christmas party, hiking and Cyclothon
- Reason for leaving: re-joining the hotel industry with an upgrading of job position.
Consultant / Human Resources Partner (Contract)
Melco Crown Entertainment (City of Dreams, Macau)
09.2014 - 02.2015
- Reporting to Human Resources Director, I am responsible for providing one-stop human resources services to about 1,000 hotel employees of both Crown Macau Hotel and Hard Rock Hotel in City of Dreams, Macau.
- I am responsible for working collaboratively and strategically with corporate recruitment leaders to develop proactive scalable recruitment process solutions and strategies.
- Collaborate with other key stakeholders and departments on developing effective recruitment process solutions to maximize recruiting efforts and drive successful hiring outcomes.
- Assist the HR leadership with the development and implementation of staffing / recruiting policies, strategies, goals and action plans needed to meet departmental and corporate objectives.
- Act as business partner to give professional advice to business leaders/ managers.
- Provide consultancy support in various human resources functions including recruitment, staffing, performance management, employee counselling, compensation and benefits administration, expatriate management.
- Reason for leaving: being unable to get a valid Macau work permit during the secondment period. Forced to return to Hong Kong as it is illegal to work in Macau without a valid work permit.
Human Resources Manager
Gateway Hotel (Marco Polo Hotels, Hong Kong)
09.2007 - 09.2014
- Reporting to the General Manager, I manage the Human Resources & Training team of 5 staff members to provide full human resources and training consultancy support to the company.
- Responsible for full spectrum of human resources functions, including staff recruitment, compensation & benefits, employee communications, training & development, performance management and other human resources consulting services.
- Gateway Hotel (a 400 rooms hotel with 250 staff) is managed by Wharf Hotels, formerly known as Marco Polo Hotels, which is wholly owned subsidiary of The Wharf (Holdings) Limited, operating luxury and premium brands Niccolo and Marco Polo Hotels across Asia.
- Achievements:
- Recruitment
- Successfully improved the effectiveness of recruitment and hiring process
- C&B
- Enhanced the medical, dental and hospitalization benefits
- Improved the quality of staff meals and the environment of staff facilities, e.g. staff changing rooms and recreation room
- Review the salary and remuneration through benchmarking with the competitor hotels
- Successfully installed the new human resources information systems to improve the work efficiency
- Staff Communication
- Implemented the employee communication initiatives, including town hall meeting, GM dialogue lunch.
- Staff Retention and Engagement
- Reduced the staff turnover rate from 35% to 18%
- Enhanced the staff engagement through participating in CSR activities
- Training & Development
- Successfully designed the corporate guest service training materials on corporate philosophy, Marco Polo Way and deliver the training to all associates
- Successfully achieved the target of key performance indicators in training, e.g. training budget, training hours achieved for every associate.
- Achieve the target of succession planning of high potentials with personal development plans
- Reason for leaving: career exposure at hotels with large scale of operations in Macau
Instructor - Hospitality Management Program
YMCA College of Careers
10.2004 - 08.2007
- Responsible for teaching the management subjects of full-time diploma and advanced diploma programs in Hotel Management (TAFE, South Australia) and liaising with the hotels in Hong Kong for students’ internship program.
- Reason for leaving: returning to hotel industry with more career development opportunities
Human Resources Manager
Teddy Bear Kingdom
07.2002 - 08.2004
- Reporting to the Chief Executive Officer, I managed a team of 2 staff members to provide full human resources consultancy support to the company.
- Responsible for setting up the HR department, devising and implementing policies and strategies, providing the recruitment, employee communications, performance management, compensation & benefits and training and development and other human resources consulting services.
- The first indoor edutainment theme park in Hong Kong.
- Human resources planning, executive recruitment, payroll administration during the pre-opening stage.
- Develop the overall organization structure and departmental budgeting.
- Devise and implement human resources strategies and tactics in alignment with the company strategic goals and direction
- Establish the compensation and benefits structure for the company.
- Develop employee handbook and human resources operation manual.
- Establish the performance management system
- Devise and implement employee communications initiatives and programs
- Design, deliver and evaluate training programs for all employees
- Partner with line managers to meet the needs of internal customers
- Achievements:
- Successfully set up the HR department within two months.
- Efficiently recruited 40 part-time/temporary front line employees to meet the manpower demand in the soft opening of the Kingdom and during the first 3 months of business operation.
- Formulated and established the Human Resources policies and procedures.
- Established job profile and salary/grading structure for the Company.
- Designed and implemented a sales commission & performance bonus scheme for retail sales employees.
- Successfully implemented the employee communication and performance management initiatives with great support of all line managers.
- Reduced the staff cost by 30% through streamlining process and employing part time employees
- Reason for leaving: business closed down as its business model cannot cater to the needs of the Mainland travellers and ever-demanding Hong Kong people
Part-time Lecturer (Hospitality Management Program)
School of Professional & Continuing Education (SPACE), The University of Hong Kong
05.2002 - 08.2002
- Taught hospitality management subjects for certificate course in hospitality management
- SPACE is the extension arm of the University of Hong Kong. It is a leading local provider in the field of continuing education.
- Reason for leaving: part-time job
Human Resources Manager – Corporate (July 2000 – April 2001) Human Resources Manager - Retail Business Unit (April 2000 – June 2000)
Sa Sa Cosmetics
04.2000 - 04.2001
- Reporting to the Vice President Human Resources, I managed a human resources team of 3 staff members in the Retail Business Unit.
- After I was assigned to work in the Corporate Office, I was responsible for policy review, recruitment, and compensation & benefits functions and needed to manage a small-sized payroll team.
- Sa Sa Cosmetics Company Ltd is an Asia leading retailer of quality cosmetics with 54 stores and around 1000 employees throughout Asia.
- Responsibilities of Human Resources Manager – Corporate:
- Recruit high calibre staff for the Corporate Office and the newly established e-business unit, SaSa Dot Com
- Review and develop HR policies and procedures
- Establish compensation & benefits structures, policies & strategies for the various operations in Hong Kong and overseas markets including Taiwan, Singapore & Malaysia
- Collect market survey data and conduct salary & benefits surveys
- Review the Company’s compensation & benefits programs to ensure the Company’s competitiveness in the various markets
- Review and develop sales commission & reward system for sales employees
- Communicate with employees on the changes in the compensation & benefits programs
- Review and change a new computerised human resources & payroll information system for the Corporate Office & various business units
- Achievements:
- Installed a new HR & payroll information system to improve the work efficiency.
- Reviewed the staff medical scheme with an improved structure.
- Benchmarked with other retailers’ practices in terms of employment benefits and improved work week/working hours and annual leave entitlement
- Established job profile and salary/grading structure for the Company.
- Designed and implemented a new sales commission & performance bonus scheme for sales employees; greatly reduced the staff turnover rate of sales employees from 18% to 9% in six months.
- Reason for leaving: health issue after surgical operation
Human Resources Manager
Royal Pacific Hotel & Towers (Sino Group of Hotels)
05.1992 - 03.2000
- Reporting directly to the Hotel General Manager, I supervise a human resources team of 5 staff to perform full spectrum of human resources functions in the aspects of manpower planning, recruitment, payroll and benefits administration, employee relations & communication, performance management, training & development.
- Develop, review and execute human resources and training policies and procedures.
- Responsible for the overall planning of organization structure, departmental budgeting, developing human resources strategies and initiatives.
- Plan, design and deliver staff training and development programs. Training categories: include language skills, technical skills, customer service and supervisory development.
- Establish competency-based performance management system to improve and enhance the employee and organizational performance.
- The Royal Pacific Hotel & Towers is a 673-room deluxe hotel with 500 staff, managed and owned by Sino Hotels (Holdings) Ltd.
- Achievements:
- Successfully implemented employee communications initiative to improve communication between employees and the management and encourage more employee participation and involvement in improving the service of the Hotel.
- Managed the downsizing of the workforce from 475 to 400 without industrial action or disruption to operation. Handling redundancies, redeployment and outplacement of staff.
- Reduced staff turnover rate from 20.8% (1996) to 9.4% (1997) after conducting a review of compensation & benefits program.
- Successfully launched a "Friendly Service Campaign" to promote the awareness and importance of friendly & courteous service in the Hotel; received a lots of positive guest compliments (increased by 38% when compared with 1996).
- Reason for leaving: further my career development in the retail sector
Executive Floor Butler
Hotel Conrad Hong Kong
03.1991 - 04.1992
- Hotel Conrad Hong Kong is a deluxe hotel with 590 rooms, managed by Conrad International Ltd.
- Reason for leaving: change to Human Resources field in the hotel sector
Front Office – Reception Clerk
Omni Marco Polo Hotel, Hong Kong
08.1989 - 02.1990
- Omni Marco Polo Hotel is a 390-room deluxe hotel with over 300 staff, managed by Omni Group, a US-based hotel chain.
- Reason for leaving: further study at The Hong Kong Polytechnic University
Education
Master of Science Degree - Training & Human Resource Management
University of Leicester
United Kingdom07.2002
Diploma - Personnel Management
The Hong Kong Polytechnic University
07.1997
Bachelor of Arts - Hotel & Catering Management
The Hong Kong Polytechnic University
07.1995
Higher Diploma - Hotel & Catering Management
The Hong Kong Polytechnic University
01.1991
Diploma - Hotel, Catering & Institutional Operations
Haking Wong Technical Institute
07.1989
Skills
PC knowledge:
Microsoft Office (Word, Excel & PowerPoint) and Chinese word-processing
Staff management
Recruitment
Leadership development
Employee relations
Team building
Performance assessment
Employee onboarding
Benefits administration
Human resources operations
References
- Louis, Cheng, General Manager, WM Hotel, Previous Immediate Supervisor
- Ip Hon, Ming, General Manager, The Kowloon Hotel, Previous Immediate Supervisor
- C H, Tang, Group Head – Internal Affairs, Sun Hung Kai Properties, Previous Immediate Supervisor
- Philip, Lim, Senior Vice President - Head of Regional Operations and Group Specialist Services, Banyan Tree Hotels & Resorts, Previous Immediate Supervisor
- Danny, Wong, Group Director of HR, Marco Polo Hotels (Corporate Office), Previous Immediate Supervisor
Affiliations
- 2010 – Present Professional Member of Hong Kong Institute of Human Resource Management (M.I.H.R.M.)
- 1995 Member of Hotel Catering International Management Association (MHCIMA)
Timeline
Human Resources Manager
Nina Hospitality Company Ltd
08.2024 - 10.2025
Assistant Director of Human Resources
WM Hotel Hong Kong, Vignette Collection (IHG)
05.2022 - 04.2024
Human Resources Manager
Drawing Room Concepts (DRC)
12.2021 - 05.2022
Human Resources Administrator (7 months contract)
Madison Pacific Trust Limited, A Tricor Company
01.2021 - 08.2021
Part-time Lecturer (Hospitality Management Program)
School of Professional & Continuing Education (SPACE), The University of Hong Kong
03.2020 - 09.2020
Director of Human Resources
Crowne Plaza Hong Kong Causeway Bay (An IHG Hotel)
07.2017 - 08.2019
Human Resources Manager
SUNeVision Holdings Ltd. (A technology arm of Sun Hung Kai Properties Ltd.)
07.2015 - 07.2017
Consultant / Human Resources Partner (Contract)
Melco Crown Entertainment (City of Dreams, Macau)
09.2014 - 02.2015
Human Resources Manager
Gateway Hotel (Marco Polo Hotels, Hong Kong)
09.2007 - 09.2014
Instructor - Hospitality Management Program
YMCA College of Careers
10.2004 - 08.2007
Human Resources Manager
Teddy Bear Kingdom
07.2002 - 08.2004
Part-time Lecturer (Hospitality Management Program)
School of Professional & Continuing Education (SPACE), The University of Hong Kong
05.2002 - 08.2002
Human Resources Manager – Corporate (July 2000 – April 2001) Human Resources Manager - Retail Business Unit (April 2000 – June 2000)
Sa Sa Cosmetics
04.2000 - 04.2001
Human Resources Manager
Royal Pacific Hotel & Towers (Sino Group of Hotels)
05.1992 - 03.2000
Executive Floor Butler
Hotel Conrad Hong Kong
03.1991 - 04.1992
Front Office – Reception Clerk
Omni Marco Polo Hotel, Hong Kong
08.1989 - 02.1990
Diploma - Personnel Management
The Hong Kong Polytechnic University
Bachelor of Arts - Hotel & Catering Management
The Hong Kong Polytechnic University
Higher Diploma - Hotel & Catering Management
The Hong Kong Polytechnic University
Diploma - Hotel, Catering & Institutional Operations
Haking Wong Technical Institute
Master of Science Degree - Training & Human Resource Management
University of Leicester
EXPECTED SALARY
HK$56,000 per month
DATE AVAILABLE
Immediately available