John Owen
Summary
Telecommunications Field Technician with 7 years of hands-on experience in ISP installation, troubleshooting, and network maintenance. Seeking to transition into a Tier One Technician role within Velocity’s Data NOC, leveraging proven problem-solving skills and a strong foundation in physical network infrastructure. Dedicated to translating field expertise into efficient remote monitoring, clear documentation, and prompt escalation support.
Overview
11
11
years of professional experience
Work History
Field Technician
Midco (Internet Service Provider)
04.2018 - Current
- Installation of data, voice and video services at customer homes and places of business
- Troubleshoot and repair services
- Record all required information on work orders, surveys, and referrals
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
- Collaborate with other field technicians to resolve complex technical issues.
- Utilize strong problem-solving, critical-thinking and decision-making skills while using good judgment
- Work in fast paced environment and successfully meet deadlines
Correctional Advisor
Johnson County Department of Corrections
07.2014 - 04.2018
- Booked new inmates into facility and processed inmates for release
- Conducted routine and emergency head counts
- Searched cells of inmates to identify and confiscate contraband and other prohibited items
- Built solid relationships with staff and residents to keep institution safe and secure
- Responded to emergency situations and de-escalated hostile confrontations
- Enforced rules and regulations to maintain order among inmates
- Supervised inmates during meals, recreation and other activities
Education
Associate of Applied Science - Criminal Justice
Park University
Parkville, MO12.2013
Skills
- Network troubleshooting (coax, Ethernet, Wi-Fi)
- Signal level testing & diagnostics
- Work order & documentation systems
- Customer service & technical support
- Detail-oriented and strong problem-solving abilities
- Effective interpersonal and written communication
- Ability to work in stressful situations
Certifications
- Network+ - CompTIA
- Fiber Installation and Maintenance - NCTI
Timeline
Field Technician
Midco (Internet Service Provider)
04.2018 - Current
Correctional Advisor
Johnson County Department of Corrections
07.2014 - 04.2018
Associate of Applied Science - Criminal Justice
Park University