John Leung
Hung Hom
Overview
35
35
years of professional experience
3
3
years of post-secondary education
Work History
Team Supervisor
SmarTone Telecommunications Limited
02.2023 - Current
- Lead a Sales Team to achieve sales target to meet Company KPI
- Supervise SME Team and Direct Sales Team to promote Company’s Mobile Service Plans and Broadband Services
- Explore Business opportunities and turn them into revenues
Senior Sales Telesales
3HK
03.2022 - 01.2023
- Promote Mass Market Telecom services, Mobile Plan, Mobile Broadband
- Provide customer services and after sales service
Team Manager
i.Link Communication Services Limited
06.2018 - 09.2021
- Lead a Sales Team to achieve sales target to meet Company KPI
- Supervise Corp Sales Team and Telesales Team to promote company’s Mobile Service plans and ICT Solution Services
- Explore Business opportunities and turn them into revenues
- Obtain and review client requirements as to propose the best fit solutions to fulfill client’s needs
- Provide Corporate account customer services and investigate after sales problems
- Prepare various sales reports and accounting documents to the office
- Analyze calling results and take remedial actions
Senior Account Manager
HKBN (Hong Kong Broadband Network)
05.2017 - 05.2018
- Promote Corporate, SME Telecom services ICT, Global Network, and the Mobile Network Solution
- Explore Business opportunities and turn them into revenues
- Obtain and review client requirements as to propose the best fit solutions to fulfill client’s needs
- Provide Corporate account customer services and investigate after sales problems
- Prepare various sales reports and accounting documents to the office
Account Manager
Hutchison Global Communications Limited
03.2012 - 04.2017
- Promote Global, Corporate, SME Telecom services
- Explore Business opportunities and turn them into revenues
- Obtain and review client requirements as to propose the best fit solutions to fulfill client’s needs
- Provide Corporate account customer services and investigate after sales problems
- Prepare various sales reports and accounting documents to the office
Account Manager
CSL
07.2011 - 10.2011
- Promote Corporate, SME and Residential Telecom services, Mobile Plan, Mobile Broadband, Home Broadband services
- Provide Corporate account customer services and investigate after sales problems
- Prepare various sales reports and accounting documents to the office
Account Manager
Smartone Vodafone
04.2011 - 07.2011
- Promote Corporate, SME and Residential Telecom services, Mobile Plan, Mobile Broadband, Home Fix line and Fix Broadband services
- Provide Premium Corporate account customer services and investigate after sales problems
- Prepare various sales reports and accounting documents to the office
Premium Team - Account Manager
PCCW-HKT
04.2010 - 04.2011
- Promote Corporate, SME and Residential services, Mobile Plan, Mobile Broadband, Fix Line, Now TV, Netvigator and Eye services as well as computer hardware sales
- Provide premium customer services and investigate after sales problems
- Prepare various sales reports and accounting documents to the office
Technical Support Hotline Officer
PCCW-HKT
03.2008 - 11.2008
- Follow up and investigate after technical problems
- Handle complaints from customers
Senior Account Manager
NEW WORLD MOBILITY
01.2006 - 01.2008
- Promote Mobile Plan, Mobile Broadband, Blackberry Service and IDD services as well as computer hardware sales
- Provide customer services and handle their complaints
- Prepare various sales reports and accounting documents to the head office
Account Manager
PCCW DIRECTORIES LTD
03.2006 - 09.2006
- Responsible for Internet Advertising and Yellow Page promotion
- Provide customer services and handle their complaints
Account Manager
PCCW-HKT
01.2005 - 01.2006
- Promote mobile, internet, fixed line and IDD services as well as computer hardware sales
- Provide customer services and handle their complaints
- Prepare various sales reports and accounting documents to the head office
Partner
INTERNATIONAL MACAU TELECOM
01.1997 - 01.2005
- Handle wholesale and retail businesses for both mobile and accessories
- Train and supervise the sales people in providing customer services and selling techniques
- Prepare various sales reports
- Follow up and investigate after sales problems
- Handle complaints from customers
- Plan the working duties for the staff
Sales Manager
KITTERICK CO LTD
01.1995 - 01.1997
- Supervise sales related activities
- Manage all operations in the shop
- Provide customer services and handle their complaints
Senior Sales
TEXWOOD CO LTD
01.1993 - 01.1995
Bank Clerk
HONG KONG & SHANGHAI BANKING CORPORATION
01.1990 - 01.1993
Education
Bachelor of Degree -
University Of Management & Technology
Advanced Diploma - undefined
Chartered Management School
Form 3 – Form 5 (HKCEE) - undefined
Lee Kau Yan Memorial School
01.2022 - 01.2023
Form 1 – Form 2 - undefined
Baldwin College
01.1985 - 01.1987
Skills
- Cantonese
- English
- Mandarin
- Chinese
- Microsoft Word
- Excel
- Power Point
- Internet Tools
- Photoshop
Id Card No
K161576(9)
Personal Information
- Gender: Male
- Marital Status: Single
Expected Salary
38000
Timeline
Team Supervisor
SmarTone Telecommunications Limited
02.2023 - Current
Senior Sales Telesales
3HK
03.2022 - 01.2023
Form 3 – Form 5 (HKCEE) - undefined
Lee Kau Yan Memorial School
01.2022 - 01.2023
Team Manager
i.Link Communication Services Limited
06.2018 - 09.2021
Senior Account Manager
HKBN (Hong Kong Broadband Network)
05.2017 - 05.2018
Account Manager
Hutchison Global Communications Limited
03.2012 - 04.2017
Account Manager
CSL
07.2011 - 10.2011
Account Manager
Smartone Vodafone
04.2011 - 07.2011
Premium Team - Account Manager
PCCW-HKT
04.2010 - 04.2011
Technical Support Hotline Officer
PCCW-HKT
03.2008 - 11.2008
Account Manager
PCCW DIRECTORIES LTD
03.2006 - 09.2006
Senior Account Manager
NEW WORLD MOBILITY
01.2006 - 01.2008
Account Manager
PCCW-HKT
01.2005 - 01.2006
Partner
INTERNATIONAL MACAU TELECOM
01.1997 - 01.2005
Sales Manager
KITTERICK CO LTD
01.1995 - 01.1997
Senior Sales
TEXWOOD CO LTD
01.1993 - 01.1995
Bank Clerk
HONG KONG & SHANGHAI BANKING CORPORATION
01.1990 - 01.1993
Form 1 – Form 2 - undefined
Baldwin College
01.1985 - 01.1987
Advanced Diploma - undefined
Chartered Management School
Bachelor of Degree -
University Of Management & Technology
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