Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hoi Yui Joel Cheng

Real Estate Broker
Remuera

Summary

A driven and self-motivated graduate with a strong work ethic and teamwork experience. More than three years of experience in the retail, hospitality and real estate industry. Involved in resource optimization, oversees restaurant operations and maintain great customer relationship. I aspire to transition my experience, continuously learn and develop a career in the customer service industry.

Overview

5
5
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Real Estate Broker

Peninsula Property Agency Limited
11.2024 - 10.2025
  • Analyze recent selling and renting market trends on online real estate platform. E.g. 28 House, Centaline Property Application.
  • Identify prevailing market trends and showcase undervalued units to prospective home buyers to enhance sales.
  • Cultivated strong relationships with landlords and tenants by resolving property-related issues. Translated and clarified property tax documents for tenants and landlords from diverse backgrounds. Documented water leakage incidents through video recordings to ensure accurate records. Coordinated technician schedules to address urgent repair needs in affected units.
  • Coordinate with co-workers in pre-construction unit viewings, analyzing surrounding area developments and unit pricing and capturing unit images for potential buyer presentations.



Real Estate Broker

Centaline Property Agency Limited
03.2023 - 08.2024
  • Initiate cold calls with landlords and tenants through company's A+ platform, pursuing opportunities for new buyers and sellers.
  • Enhance public exposure rate and captivate potential buyers by posting photos, videos, virtual reality web link of pre construction units on different social media platforms, such as Xiaohongshu and MLS Listing.
  • Proactively sending out latest information through Whatsapp or WeChat on government housing incentives, mortgage rates and the latest transaction of certain estate to potential buyers.
  • Base on potential buyer's preferences, arrange multiple units for flat viewing . Identify buyer's concerns during flat viewing process, provide proper solution accordingly to build a professional image.
  • Explaining payment methods that are available on the market for pre construction or resale units to buyers. Assist buyer to find the best payment options that fits their financial situation.


Administrative Services Specialist

We Temp Glass Inc
04.2022 - 08.2022
  • Engage with new potential business clients utilizing online platforms like BBB and Houzz.
  • Negotiated contracts with external vendors through effective calls and emails. Delivered exceptional customer service by actively listening to client needs.
  • Building brand exposure on various online platforms on Meta, 51.ca, strengthening our company's brand image.
  • Analyzing causes of inefficient workflow and recommending new strategies to enhance operational efficiencies.
  • Proficient in Microsoft Excel, utilizing Pivot Table to display monthly sales data to management and Vlookup function to retrieve data.
  • Streamline and categorize documents and invoices, filing each invoice based on client company name and date received.
  • Facilitated General Manager in various ad-hoc requests, including communication with glass suppliers and enrollment for tempered glass certification.



Supervisor

Honeymoon Dessert
10.2020 - 06.2021
  • Cultivate customer relationships through effective resolution of complaints and dissatisfactions.
  • Deliver 40+ hours of training for 10 new employees on hygiene and food preparation protocols.
  • Evaluate employee capabilities for group success by orchestrating social events and cultivating high-performing teams.
  • Manage store inventory valued at $50,000 through Excel, utilizing functions like basic arithmetic calculations to track and replenish supplies biweekly.
  • Provide quality assurance over 600 food order a day by overseeing store cleanliness and food quality.
  • Utilize Clover point of sales system data to forecast weekly sales velocity.


Education

Honors Bachelor of Arts - Tourism And Environment

Brock University
St. Catharines
04.2001 -

Skills

    Team Management Skills

    Communication Skills

    Problem Solving Skills

    Online Advertising

    Market Research

    Microsoft Power Point

    Microsoft Word

    Microsoft Excel

Certification

Hong Kong Real Estate Broker

Timeline

Hong Kong Real Estate Broker

05-2025

Real Estate Broker

Peninsula Property Agency Limited
11.2024 - 10.2025

Real Estate Broker

Centaline Property Agency Limited
03.2023 - 08.2024

Administrative Services Specialist

We Temp Glass Inc
04.2022 - 08.2022

Supervisor

Honeymoon Dessert
10.2020 - 06.2021

Smart Serve Program

02-2019

Standard First Aid Level C

09-2018

Honors Bachelor of Arts - Tourism And Environment

Brock University
04.2001 -

Similar Profiles

CREATE PROFILE
Hoi Yui Joel ChengReal Estate Broker