Joe Mak

• Focus and penetrated account : Hong Kong Stock Exchange, Hong Kong Jockey Club, MTR with major deals of design and built a Low Latency project with revenue 20M, design and built a time stamping project with revenue 10M for Hong Kong Stock Exchange, a Penetration test of BAU systems and infrastructure project with revenue 30M for the Hong Kong Jockey Club, design and built a Signaling Network Revamp Project with revenue 8M for MTR Corporation.
• Delivered exceptional results with efficient project management and timely execution of tasks.
• Increased client satisfaction by effectively managing relationships and providing tailored solutions to their needs.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Built relationships with customers to encourage repeat business.
• Managed accounts to retain existing relationships and grow share of business.

Focus Products / Solutions:

- Storage Solution

- Digital Transformation

- IOT

- Network Performance Management Solution

- Security Solution

• Responsible for both FSI and channel sales sector, execute B2B channels programs of SaaS company effectively
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Construct win-win relationship with business partners and implement effective partnership management
• Prepare presentations and demonstrations of product event activities
• Cooperate with marketing and development teams to accomplish various sales campaigns
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Carried out and developed social media, e-blast and public relations campaigns.
• Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
• Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

Focus Products / Solutions:

- Outbound and inbound sales and marketing tools

- Distributed Customer Experience platform (CPASS)

- API module integration

- Data Analytics, AI dashboard for business intelligence

- Omni-Channel communication tools

• Focus and penetrated account : Hong Kong Stock Exchange, Hong Kong Jockey Club and Hong Kong Monetary Authority with major deals of design and built Anti-DDoS project with revenue 25M, design and built WIFI network and maintenance for two racecourses with revenue HKD20M, design and built Cloud Production and development Platform with revenue HKD20M, design and built Trading platform (Derivatives and Clearing market) with revenue HKD 120M and Cisco network maintenance service with revenue HKD8M etc...
• Develop strong relationship among different teams of customer to enhance winning chance of project
• Resolved problems, improved operations and provided exceptional service to end customer
• Understand customer’s project and budget planning at least one year in advance and kick start communication with different vendors
• Increased customer satisfaction by resolving issues.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Led project, identify project timeline to make sure delivery on time
• Created plans and communicated deadlines to ensure tender project submission on time
• Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
• Analyzed key competitors to respond to competitive threats.

Focus Products / Solutions:

- Telecommunication (both local & international including IEPL/MPLS ) & Internet Solution

- Storage Solution

- Digital Transformation

- IOT

- Network Performance Management Solution

- Cloud Solution

• Focus and Penetrated account: Deutsche Bank AG, Morgan Stanley, DBS Group; Bank of America; Merrill Lynch; Hang Seng Bank; Nomura International HK Limited; Dah Sing Bank and MSCI Barra with major deal of 5 x DWDM rings generated revenue HKD7.2M, Data Center Solution with 120 Data racks generated revenue HKD36M, Business Recovery Solution with 50 dedicated seats generated revenue HKD HK14.4M, 10Gbps Dedicated Internet Access Service with revenue HKD2.4M
• Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to customer’s respective business needs
• Resolved problems to provided exceptional service to end customer
• Researched competitors' activities and products to uncover new trends
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Understand customer’s project and budget planning at least one year in advance and kick start communication with different vendors
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Led project, identify project timeline to make sure delivery on time

Focus Products / Solutions:

- - Telecommunication (both local & international including IEPL/MPLS ) & Internet Solution

- Business Recovery Solution

- Data Center Solution

- Network Performance Management Solution

• Focus almost 50 accounts and penetrated including : Sun Hung Kai Group, Centaline Property Agency Ltd, Midland Realty International Ltd, Bank of East Asia, Hong Kong International Airport; Hong Kong Air Cargo Terminal, Cathay Pacific Airways; AXA China Regional Insurance; Aeon Credit Service Asia Co Ltd; Federal Express; Li & Fung Group and ING Insurance Co Ltd
• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
• Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
• Originated new business transactions by incorporating expertise and value propositions.
• Mentored junior account management professionals to develop skills and increase company revenue.
• Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
• Worked with customers to develop strategic business and account plans.

• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
• Devised strategies to perform at required goal level and achieve monthly quota.
• Sold new products and services and developed new accounts to maximize revenue potential.

• Educated clients on new products or services to increase customer engagement with brand.
• Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
• Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
• Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Identified customer needs to achieve service levels that met and exceeded expectations.
• Prepared forecasts to gain understanding of measures needed to grow business.