Joe Lee
Manager
Yau Ma Tei
Summary
Dynamic Manager with more than 12 years in the restaurant industry excelling in operations management and staff training. Great with admin work while implementing cost-saving strategies that significantly reduced food costs. An effective leader skilled in employee scheduling and performance improvement, fostering a high-performing team environment.
Overview
14
14
years of professional experience
Work History
General Manager
Midori Ramen Yorkdale
03.2024 - 08.2025
- Managed all aspects of daily operations, including managing budgets, inventory control, scheduling, payroll, reducing food cost (if possible), accounting, health and safety regulations, troubleshooting issues and admin work.
- In cooperation with the owners took care of all pre-opening logistics, including coordinating general contractors for facility build-out, securing necessary business licenses and permits, passing health department inspections, and establishing the supplier and vendor network for day-one operations.
- Designed and implemented the entire backend operational framework, creating standardized training manuals, recipe costing sheets, accounting protocols, inventory management systems, and daily checklists for prep, line, and closing to ensure consistency, compliance and cleanliness.
General Manager
Dear Saigon 185 College St
01.2023 - 02.2024
- Demonstrated proficient labor management, consistently maintaining labor costs at low levels, optimizing staffing levels, scheduling, and team productivity, resulting in enhanced cost-effectiveness and improved profitability.
- Effectively managed food costs, consistently keeping them low through meticulous cost-saving strategies, vigilant inventory monitoring, and strict adherence to food quality standards, positively impacting the restaurant's financial health.
- Maintained outstanding customer reviews consistently above 4.7, reflecting a strong dedication to providing exceptional dining experiences and fostering enduring customer relationships.
- Pioneered the development and implementation of comprehensive checklists, guidelines, rules, and orientations, optimizing staff efficiency and adherence to operational protocols.
FOH Manager
Midori Ramen Queen St.
03.2022 - 12.2022
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Runner/Server
Le Paradis
08.2018 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Supervisor
Captain's Boil
11.2015 - 07.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Created a warm environment for other workers to be a part of.
- Did a large part of inventory along with setting up basic guidelines as to how certain side duties should be dealt with.
Server
Baton Rouge
07.2014 - 07.2015
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Introduced daily specials, along with wine and drink recommendations
- Cultivated warm relationships with regular customers.
Bartender/Barback
Les 3 Brasseurs
07.2013 - 06.2014
- As bartender, saw to the guests needs and maintained a welcoming environment while remaining vigilant during the busier weekend nights
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Front Server/Back Server
Dan Ryan's Chicago Grill
02.2012 - 02.2013
- Prepared tables promptly after guest departure, allowing for efficient table turnover during high-volume periods.
- Collaborated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Contributed to a positive work environment by maintaining open communication lines with team members and management.
Education
High School Diploma -
Earl Haig Secondary School
North York 05.2001 -
Skills
Staff training/development
Employee scheduling
Operations management
Food preparation and safety
Performance improvement
Effective leader
Timeline
General Manager
Midori Ramen Yorkdale
03.2024 - 08.2025
General Manager
Dear Saigon 185 College St
01.2023 - 02.2024
FOH Manager
Midori Ramen Queen St.
03.2022 - 12.2022
Runner/Server
Le Paradis
08.2018 - 03.2022
Server/Supervisor
Captain's Boil
11.2015 - 07.2018
Server
Baton Rouge
07.2014 - 07.2015
Bartender/Barback
Les 3 Brasseurs
07.2013 - 06.2014
Front Server/Back Server
Dan Ryan's Chicago Grill
02.2012 - 02.2013
High School Diploma -
Earl Haig Secondary School
05.2001 -
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