Jocelyn Nuevacobita
Dasmarinas
Summary
Experienced in hotel and restaurant operations, including guest check-in/out, lounge service, and VIP handling. Proficient in OPERA system and committed to upholding brand standards through attentive and efficient service
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant attendant
Royal Caribbean International
03.2025 - Current
- Established positive relationships with guests by remembering their preferences and providing attentive service throughout their stay and dining experience.
- Quickly and calmly address guest inquiries and issues, providing thoughtful solutions that align with excellent customer service and satisfaction protocols
- Adhered to safety, hygiene, and sanitation protocols as per cruise line standards to ensure a safe and clean dining environment.
- Collaborate effectively with the team to ensure seamless service during peak dining hours and special events
Executive Lounge Officer
Conrad Manila
04.2022 - 03.2025
- Delivered consistent guest satisfaction through regular interaction and attentive service and handled guest check-ins and check-outs efficiently, including the preparation and adjustment of billing
- Managed inventory levels to guarantee the availability of necessary stocks prior to operational hours
- Utilized OPERA system to verify and manage VIP guest access, ensuring an exclusive experience
F&B Associate (Executive Lounge at Conrad Manila)
Green Pasture People Management Incorporated
11.2021 - 04.2022
- Greeted guests upon arrival to the Executive Lounge, ensuring a warm and inviting atmosphere.
- Responded promptly to guest requests, providing personalized service to enhance their experience.
- Maintained a high level of guest satisfaction through attentive service and upheld the standards of hospitality expected at the Conrad Manila
F&B Associate (Brasserie on 3 at Conrad Manila)
Ikey Local Group Corporation
03.2019 - 01.2020
- Greeted guests warmly upon arrival
- Accurately took orders and efficiently relayed them to the kitchen staff.
- Provided attentive service, ensuring guest satisfaction throughout their dining experience.
- Maintained cleanliness and order of tables, ensuring a pleasant environment for guests.
- Demonstrated strong teamwork by supporting colleagues during peak service times.
F&B Associate (Server in Banquet Events)
AG New world Manila Bay
01.2019 - 03.2019
- Setting up everything before the event.
- Serving of foods and drinks during the event.
- Cleaning up the tables and setting up everything of the for the next event.
F&B Associate & Admin (Server in Banquet Events)
Marquis Events Place
04.2018 - 12.2018
- Setting up everything before the event.
- Preparing the food labels and printing up the menu needed for the event.
- Serving of foods and drinks during the event.
- Cleaning up the tables and setting up everything of the for the next event.
Education
Bachelor of Science - International Hospitality Management Major in Cruise Operations in Hotel Services
Lyceum of the Philippines University
01.2018
Skills
- Flexible and Hardworking
- Knowledge Retention and Recall
- Eager to learn more and understand new concepts easily
- Ability to handle pressure
- Emotional stability and Empathy
Accomplishments
- Team member of the month nominee - March 2024
- Hilton honors top 3 enroller of the month November 2022
- Hilton honors top 3 enroller of the month of October 2023
- Hilton honors top2 enroller of the month March 2023
Certification
- National Certificate II in Food and Beverages Services (LPU- CAVITE)
- National Certificate II in Housekeeping Services (LPU- CAVITE)
- National Certificate II in Front Office Services (LPU- CAVITE)
References
- Alice Mae, Villalobos, Executive floor Manager, alicemae.villalobos@conradhotels.com, 09173050168
- Lloren Harold, De Guzman, Banquet Manager- CONRAD MANILA, llorenharold.deguzman@conradhotels.com, 09663390044
- Fatima, Porle, Assistant Maitre'D, faye_porle@yahoo.com, +63 999 815 1450, Royal Caribbean International
Key achievements
Team member of the month nominee - March 2024
Hilton honors top 3 enroller of the month - November 2022
Hilton honors top 3 enroller of the month - October 2023
Hilton honors top2 enroller of the month - March 2023
Timeline
Restaurant attendant
Royal Caribbean International
03.2025 - Current
Executive Lounge Officer
Conrad Manila
04.2022 - 03.2025
F&B Associate (Executive Lounge at Conrad Manila)
Green Pasture People Management Incorporated
11.2021 - 04.2022
F&B Associate (Brasserie on 3 at Conrad Manila)
Ikey Local Group Corporation
03.2019 - 01.2020
F&B Associate (Server in Banquet Events)
AG New world Manila Bay
01.2019 - 03.2019
F&B Associate & Admin (Server in Banquet Events)
Marquis Events Place
04.2018 - 12.2018
Bachelor of Science - International Hospitality Management Major in Cruise Operations in Hotel Services
Lyceum of the Philippines University