Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Key achievements
Timeline
Generic
Jocelyn Nuevacobita

Jocelyn Nuevacobita

Dasmarinas

Summary

Experienced in hotel and restaurant operations, including guest check-in/out, lounge service, and VIP handling. Proficient in OPERA system and committed to upholding brand standards through attentive and efficient service

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant attendant

Royal Caribbean International
03.2025 - Current
  • Established positive relationships with guests by remembering their preferences and providing attentive service throughout their stay and dining experience.
  • Quickly and calmly address guest inquiries and issues, providing thoughtful solutions that align with excellent customer service and satisfaction protocols
  • Adhered to safety, hygiene, and sanitation protocols as per cruise line standards to ensure a safe and clean dining environment.
  • Collaborate effectively with the team to ensure seamless service during peak dining hours and special events

Executive Lounge Officer

Conrad Manila
04.2022 - 03.2025
  • Delivered consistent guest satisfaction through regular interaction and attentive service and handled guest check-ins and check-outs efficiently, including the preparation and adjustment of billing
  • Managed inventory levels to guarantee the availability of necessary stocks prior to operational hours
  • Utilized OPERA system to verify and manage VIP guest access, ensuring an exclusive experience

F&B Associate (Executive Lounge at Conrad Manila)

Green Pasture People Management Incorporated
11.2021 - 04.2022
  • Greeted guests upon arrival to the Executive Lounge, ensuring a warm and inviting atmosphere.
  • Responded promptly to guest requests, providing personalized service to enhance their experience.
  • Maintained a high level of guest satisfaction through attentive service and upheld the standards of hospitality expected at the Conrad Manila

F&B Associate (Brasserie on 3 at Conrad Manila)

Ikey Local Group Corporation
03.2019 - 01.2020
  • Greeted guests warmly upon arrival
  • Accurately took orders and efficiently relayed them to the kitchen staff.
  • Provided attentive service, ensuring guest satisfaction throughout their dining experience.
  • Maintained cleanliness and order of tables, ensuring a pleasant environment for guests.
  • Demonstrated strong teamwork by supporting colleagues during peak service times.

F&B Associate (Server in Banquet Events)

AG New world Manila Bay
01.2019 - 03.2019
  • Setting up everything before the event.
  • Serving of foods and drinks during the event.
  • Cleaning up the tables and setting up everything of the for the next event.

F&B Associate & Admin (Server in Banquet Events)

Marquis Events Place
04.2018 - 12.2018
  • Setting up everything before the event.
  • Preparing the food labels and printing up the menu needed for the event.
  • Serving of foods and drinks during the event.
  • Cleaning up the tables and setting up everything of the for the next event.

Education

Bachelor of Science - International Hospitality Management Major in Cruise Operations in Hotel Services

Lyceum of the Philippines University
01.2018

Skills

  • Flexible and Hardworking
  • Knowledge Retention and Recall
  • Eager to learn more and understand new concepts easily
  • Ability to handle pressure
  • Emotional stability and Empathy

Accomplishments

  • Team member of the month nominee - March 2024
  • Hilton honors top 3 enroller of the month November 2022
  • Hilton honors top 3 enroller of the month of October 2023
  • Hilton honors top2 enroller of the month March 2023

Certification

  • National Certificate II in Food and Beverages Services (LPU- CAVITE)
  • National Certificate II in Housekeeping Services (LPU- CAVITE)
  • National Certificate II in Front Office Services (LPU- CAVITE)

References

  • Alice Mae, Villalobos, Executive floor Manager, alicemae.villalobos@conradhotels.com, 09173050168
  • Lloren Harold, De Guzman, Banquet Manager- CONRAD MANILA, llorenharold.deguzman@conradhotels.com, 09663390044
  • Fatima, Porle, Assistant Maitre'D, faye_porle@yahoo.com, +63 999 815 1450, Royal Caribbean International

Key achievements

Team member of the month nominee - March 2024

Hilton honors top 3 enroller of the month - November 2022

Hilton honors  top 3 enroller of the month - October 2023

Hilton honors top2 enroller of the month - March 2023

Timeline

Restaurant attendant

Royal Caribbean International
03.2025 - Current

Executive Lounge Officer

Conrad Manila
04.2022 - 03.2025

F&B Associate (Executive Lounge at Conrad Manila)

Green Pasture People Management Incorporated
11.2021 - 04.2022

F&B Associate (Brasserie on 3 at Conrad Manila)

Ikey Local Group Corporation
03.2019 - 01.2020

F&B Associate (Server in Banquet Events)

AG New world Manila Bay
01.2019 - 03.2019

F&B Associate & Admin (Server in Banquet Events)

Marquis Events Place
04.2018 - 12.2018

Bachelor of Science - International Hospitality Management Major in Cruise Operations in Hotel Services

Lyceum of the Philippines University

Similar Profiles

CREATE PROFILE
Jocelyn Nuevacobita