Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Joanna Ngan

Joanna Ngan

Montréal

Overview

6
6
years of professional experience

Work History

CLS Volunteer Shift Supervisor

Certified Listeners Society
03.2023 - Current
  • Supervisors are responsible for the mental health and well-being of every volunteer and every caller on their shift. If there is no Supervisor, there is no shift.
  • Supervisors observe every chat, coach volunteers to improve their listening and communication skills and ensure volunteers provide empathetic support without giving advice.
  • Supervisors assess chats to determine if mental health resources need to be provided
  • Approve and add new resources to the Knowledge Base
  • Help end chats where necessary, and guide or take over chats that exceed the Emotional Support volunteer scope or ability.

Mentor, At-Risk Youth

Ometz After School Program
02.2020 - 05.2021
  • Established trust with mentees through active listening, empathy, and genuine interest in their lives and experiences.
  • Reduced instances of negative behavior by teaching conflict resolution strategies and promoting healthy communication habits.
  • Enhanced communication skills among participants by leading group discussions and fostering open dialogue.
  • Fostered a sense of community within the program by organizing group outings, events, and team-building exercises.

Event Coordinator

Mentorship Among Psychology Students (MAPS) Committee
08.2020 - 08.2020
  • Set up for different events
  • Print lists of attendees
  • Create PowerPoint slides
  • Help out with technical issues throughout events
  • Promote the awareness of committee on social media
  • Send out emails to recruit participants

Barista Shift Supervisor

Bao Bao Dim Sum
07.2019 - 01.2020
  • Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages.
  • Cleaning and sanitising work areas, utensils and equipment
  • Cleaning service and seating areas
  • Describing menu items and suggesting products to customers
  • Servicing customers and taking orders
  • Ordering, receiving and distributing stock supplies
  • Receiving and processing customer payments

Notetaker

Access Center For Students With Disabilities
09.2018 - 05.2019
  • Adapted quickly to various teaching methods, ensuring seamless support regardless of instructor style.
  • Assisted students in overcoming learning barriers by providing tailored notetaking solutions based on individual needs.
  • Ensured accuracy in note content through regular cross-referencing with supplementary resources such as textbooks and slideshows.
  • Demonstrated commitment to student success by maintaining a high level of professionalism and diligence in all notetaking tasks.

Tutoring

Marianopolis College
08.2018 - 03.2019
  • Work with students to improve their skills in certain subjects.
  • Prepare lessons, and assign and correct homework.
  • Prepare and correct tests.
  • Evaluate students' progress and discuss the results with students and/or their parents.
  • Identify students' individual learning needs.
  • Prepare invoices and receipts for students or parents.

Education

Bachelor Of Arts - Specialization Psychology

Concordia University, Montreal
05.2022
  • GPA: 3.65/4.3
  • Honours/Awards: Graduated with Distinction; Golden Key International Honour Society Award (Top 15% of their class based on their GPA.)
  • Core Modules: Social, developmental, clinical, neuroscience, and cognition psychology

Skills

  • Technical Skills: Word, Excel, PowerPoint, Outlook, Adobe PDFetc
  • Interests: Badminton, Swimming, Basketball, Travelling, Photography

Volunteer Experience

  • June 2023-Present | Adult Psychiatry Volunteering Program | Jewish General Hospital
  • May 2023-Present | Patient Comfort Cart Program Volunteer | Royal Victoria Hospital
  • Oct 2022- Present | Crisis Responder (Texting Service) | Kids Help Phone
  • Sept 2023- December 2023 | Child Psychiatry Department Volunteer | Jewish General Hospital
  • Sept 2019- Jan 2023 | Crisis Helpline Responder | Concordia Student’s Nightline
  • July 2018 - July 2018 | Registration Assistant and Social Media Volunteer | XXIInd International Congress on Personal Construct Psychology
  • August 2016 - August 2017 | Event Organizer Volunteer | La Semaine des arts NDG, Montréal, QC

Languages

English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)

Timeline

CLS Volunteer Shift Supervisor - Certified Listeners Society
03.2023 - Current
Event Coordinator - Mentorship Among Psychology Students (MAPS) Committee
08.2020 - 08.2020
Mentor, At-Risk Youth - Ometz After School Program
02.2020 - 05.2021
Barista Shift Supervisor - Bao Bao Dim Sum
07.2019 - 01.2020
Notetaker - Access Center For Students With Disabilities
09.2018 - 05.2019
Tutoring - Marianopolis College
08.2018 - 03.2019
Concordia University - Bachelor Of Arts, Specialization Psychology

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Joanna Ngan