Joanna Hong
Hong Kong
Summary
Results-driven supply chain leader with over 11 years of experience in FMCG and Pharma sectors across APAC and global markets. Expertise in S&OP governance, demand planning, inventory optimisation, and logistics network design. Skilled in aligning supply chain strategy with commercial objectives, managing cross-country teams, and enhancing operational efficiency through planning systems and digital dashboards. Multilingual: English, Cantonese, Mandarin, Taiwanese.
Overview
4
4
Languages
1
1
Certification
16
16
years of professional experience
Work History
Supply Chain & Logistics Manager
Chemill Pharma Limited
08.2026 - Current
- Built a data integration Excel template consolidating fragmented supply chain data and earned CEO commendation within the first month; streamlined workflows and removed redundant logistics arrangements to cut costs while strengthening risk controls for uninterrupted supply.
- Manage end-to-end inbound & outbound logistics, order-to-cash, inventory governance and SLA compliance for HK and global orders; oversee temperature-controlled direct shipments and transshipments routed through Hong Kong, and optimise Hong Kong operating processes to create replicable best practices for future Singapore rollout.
- Partner with cross-functional teams to track KPIs, secure product availability and drive cross-market service excellence.
Supply Chain Manager
Tung Shing Fresh Fruit Company Limited
05.2026 - 06.2026
- Led process optimisation and supported new system rollout for HK and China supply chain operations, streamlining workflows.
- Developed Excel automation tools to replace manual data entry, improving data accuracy and facilitating cross-department coordination.
- Standardised order cut-off rules and SKU naming conventions, reducing daily manual workload by 2 hrs and enhancing team productivity.
Assistant Manager, Supply Chain Management
Fresenius Kabi Hong Kong Limited
07.2025 - 03.2026
- Built Excel data integration template to streamline S&OP meetings across 5 Bus 400+ active SKU, cutting monthly meeting duration from >4hrs to
- Established S&OP governance framework and periodic review cycles; eliminated recurring stock-outs from 9 cases to 0 in 6 months, achieving 100% service level and >99% on-time delivery for HK & Macau.
- Oversaw demand & supply planning, inventory risk, 3PL warehousing and cross-border logistics for HK, Macau, APAC & global markets.
- Led team performance tracking and workflow optimisation, escalated and resolved critical supply disruptions, and collaborated with stakeholders for APAC & global supply alignment.
Demand & Supply Planning Executive
Nestlé Hong Kong Limited
04.2023 - 07.2025
- Owned end-to-end demand forecasting, supply planning and inventory control 100+ active SKUs, exceeded forecast accuracy target by 11.3% to meet commercial product availability and service-level commitments.
- Coordinated global manufacturing and cross-border logistics networks, sustaining >97% on-time delivery.
- Managed master data and supported S&OP digital foundation; enabled uninterrupted fulfilment during APO → OMP migration and SZ–HK dual warehouse expansion.
Customer Fulfillment Specialist
Pfizer Hong Kong Limited
09.2020 - 04.2023
- Authored 23 SOPs within 6 months to standardise cross-border end-to-end fulfilment processes across APAC markets.
- Cut logistics costs by 12% while sustaining customer service KPIs and product availability.
- Recognised with 18 BRAVO awards and 169% performance bonus for outstanding cross-market fulfilment delivery.
- Managed inbound/outbound logistics and import/export trade compliance across APAC.
- Oversaw 3PL vendor selection, KPI tracking, performance reviews and audits for warehousing and transportation.
- Coordinated secondary packaging and day-to-day order-to-cash fulfilment activities.
Demand & Supply Planning Executive
A.R. Medicom Inc. (Asia) Limited
07.2018 - 08.2020
- Improved forecast accuracy from 56% to 87% for the HK market, stabilising global production planning and multi‑market inventory allocation across APAC; implemented standardised replenishment strategies and reporting templates to support cluster performance reviews.
- Reduced ageing inventory from 23% to 4.6%, releasing working capital and lowering obsolescence risk through systematic replenishment and analytics‑driven inventory deployment.
- Sustained over 95% on‑time shipment rate by consolidating APAC demand, aligning production schedules with global manufacturing plants and ODM/OEM suppliers, and coordinating end‑to‑end cross‑border shipment execution.
- Partnered with cross‑functional stakeholders to mitigate supply risks, build contingency planning, and maintain consistent order fulfilment performance across markets.
National Business Analyst
Ferrero Shanghai Limited
07.2010 - 04.2013
- Optimised national forecast reliability and cross-region inventory redeployment across 108 cities, sustaining ~20% annual sales growth via balanced stock allocation, stable product availability and robust end-to-end S&OP execution.
- Led PDA digitalisation project to enhance full-cycle data visibility and standardise KPI tracking for sales and supply chain stakeholders.
- Streamlined cross-functional workflows and aligned sales, commercial and logistics teams to elevate overall replenishment efficiency and operational consistency.
- Supervised and developed 4 regional analysts, standardising reporting quality and building sustainable regional supply chain execution capabilities.
Education
Bachelor of Arts - in English
Fujian Normal University
Fu ZhouSkills
- AI copilot and Doubao and Otter
- SAP and IBP
- APO and OMP
- Ariba
- Power BI and Tableau
- Advanced Excel
- Microsoft PowerPoint
- Microsoft Word
Languages
English
Advanced
C1
Cantonese
Advanced
C1
Mandarin
Proficient
C2
Taiwanese
Advanced
C1
Certification
- Six Sigma Yellow Belt
- Import/Export & Logistics Practices Certificate
Hobbies and interests
- Reading
- Travelling
- Cooking
- Yoga
Timeline
Supply Chain & Logistics Manager
Chemill Pharma Limited
08.2026 - Current
Supply Chain Manager
Tung Shing Fresh Fruit Company Limited
05.2026 - 06.2026
Assistant Manager, Supply Chain Management
Fresenius Kabi Hong Kong Limited
07.2025 - 03.2026
Demand & Supply Planning Executive
Nestlé Hong Kong Limited
04.2023 - 07.2025
Customer Fulfillment Specialist
Pfizer Hong Kong Limited
09.2020 - 04.2023
Demand & Supply Planning Executive
A.R. Medicom Inc. (Asia) Limited
07.2018 - 08.2020
National Business Analyst
Ferrero Shanghai Limited
07.2010 - 04.2013
Bachelor of Arts - in English
Fujian Normal University