Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jingying Zhou

Customer Support
Chengdu,Sichuan

Summary

Accurate Quality Analyst in quality assurance field. And support multiple project for different customers. Excellent skills in functional and integration software testing techniques. Mastery of analyzing and modifying software applications for better functions and user-friendly experiences.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Quality Analyst

Thoughtworks
Chengdu, Sichuan
07.2017 - Current
  • Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
  • Created and collaborated in implementation and maintenance of customer complaint log.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Digital Media Technology

Chengdu University of Information Technology
Chengdu
09.2013 - 07.2017

Skills

    Quality Improvement

Testing procedures

QA methodologies mastery

Creative problem solving

Interests

Game playing

Psychology

Timeline

Quality Analyst

Thoughtworks
07.2017 - Current

Bachelor of Science - Digital Media Technology

Chengdu University of Information Technology
09.2013 - 07.2017
Jingying ZhouCustomer Support