Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Jingjing Yao

Shanghai

Summary

Responsible team player with expertise in Python and machine learning, particularly in PyTorch and large-model training. Proven ability to identify data and code anomalies, contributing to effective problem-solving. Strong English communication skills in both research and technical writing, with a commitment to continuous learning and application of knowledge.

Overview

5
5
years of professional experience

Work History

Technical Support Engineer (Networking)

Wicresoft Co., Ltd.
Shanghai
10.2022 - 02.2024
  • Assisted in maintaining network infrastructure for overseas enterprise clients.
  • Analyzed TCP/IP protocol packets with packet-capture tools.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Collaborated with cross-functional engineering teams and developers to identify and rectify recurring technical issues.
  • Coordinated with vendors and external support teams to resolve third-party software issues.
  • Developed and maintained comprehensive documentation for troubleshooting and system configurations.

Assistant Intern (Trading)

Jiaxing Flywing Co.,Ltd.
04.2020 - 06.2020
  • Connected with overseas customers and identified needs of customers efficiently.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Coordinated with designers to create new product lines based on customer preferences.
  • Developed creative concepts and designed posters for various marketing campaigns.
  • Assisted in the promotion of events through social media and other marketing channels.

Tutor (Math/Science)

AAS Education
08.2019 - 11.2019
  • Conducted individual tutoring sessions with students to help them improve their academic performance.
  • Assisted students in developing effective study habits and strategies for success in school.
  • Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
  • Prepared and administered tests to assess student understanding of course material.

Education

Master of Science - Information Technology With Stream in NLP

The Hong Kong Polytechnic University
Hong Kong
03.2026

Bachelor - Computer Science

The University of Queensland
Australia
12-2021

Skills

  • Python programming
  • PyTorch framework
  • Natural language processing
  • Machine learning
  • Computer vision
  • Prompt engineering
  • LLM training and fine-tuning
  • Multi-agent frameworks
  • Data mining and preprocessing
  • Data analysis and visualization
  • SQL query language
  • Database systems
  • Software development
  • Prototype development
  • Network architecture and troubleshooting
  • Windows servers
  • C experience
  • JavaScript experience
  • React experience
  • Java experience
  • Web development experience
  • Games development experience

Languages

  • Chinese - Mandarin
  • English

Accomplishments

RoboCup Junior Australia "Open Search and Rescue" 2nd Place

Timeline

Technical Support Engineer (Networking)

Wicresoft Co., Ltd.
10.2022 - 02.2024

Assistant Intern (Trading)

Jiaxing Flywing Co.,Ltd.
04.2020 - 06.2020

Tutor (Math/Science)

AAS Education
08.2019 - 11.2019

Master of Science - Information Technology With Stream in NLP

The Hong Kong Polytechnic University

Bachelor - Computer Science

The University of Queensland

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Jingjing Yao