Jimmy B Yau
HONG KONG
Summary
Experienced with luxurious and large scales international brand hotel in Marriott International and Shangri-la Hotel Group, honed at The Ritz-Carlton, Hong Kong and Kerry Hotel Hong Kong for 4 years in hospitality industry. Proven ability to provide 5-stars hotel brand standards for guest experiences through effective problem-solving and teamwork. Experienced to provide services for iconic celebrities such as Rugby Seven and Lib Golf athletics during the past 4 years in hospitality industry. Proficient in Microsoft Office and the Opera system, while fluent in English, Cantonese, and Mandarin. 3 years open work permit start from 15 May 2025.
Overview
4
4
years of professional experience
Work History
Services Experiences
The Ritz-Carlton, Hong Kong
08.2024 - Current
- Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
- Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Wellness Concierge
Kerry Hotel Hong Kong, Shangri-la Hotel Group
09.2021 - 07.2024
- Handle the daily operations in Health Club and related areas
- Greet members and guests, answering incoming calls and members' enquires in a professional manner
- Handle reservations and provide check-in and check-out service
- Organize and participate sports & recreations events and activities
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Resolved conflicts or issues effectively within the team or between clients, maintaining a positive atmosphere at all times.
- Partnered with local businesses to offer exclusive discounts or packages for Wellness Concierge clientele.
- Enhanced overall guest experience by anticipating individual needs and offering tailored services.
Education
Bachelor of Science - Gerontology
The Chinese University of Hong Kong
Ma Liu Shui, Hong Kong07-2022
Associate of Arts - Public Administration
The City University of Hong Kong
Kowloon, Hong Kong07-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Microsoft office
- Opera system
- Multi languages: English, Cantonese, Mandarin
- 3 years open work permit start from 15 May 2025
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
chin
Native or Bilingual
Timeline
Services Experiences
The Ritz-Carlton, Hong Kong
08.2024 - Current
Wellness Concierge
Kerry Hotel Hong Kong, Shangri-la Hotel Group
09.2021 - 07.2024
Bachelor of Science - Gerontology
The Chinese University of Hong Kong
Associate of Arts - Public Administration
The City University of Hong Kong
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