JIHYEUN SONG

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
• Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
• Increased production efficiency through effective time management and multitasking during busy periods.
• Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
• Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
• Trained and supervised new employees on bakery operations and procedures.
• Adjusted recipes based on available ingredients or dietary restrictions,
• Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
• Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
• Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
• Developed new recipes to expand bakery's offerings and attract new customers.
• Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
• Maintained cleanliness and organization in baking area, meeting health and safety standards.
• Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
• Cut and shaped dough for pies, rolls and other pastries.
• Prepared dough for variety of pastries, cakes and breads.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Trained new employees on bakery methods and procedures.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

• New menu development and existing product renewal

• Seasonal and promotional product development

• Product training and quality control for each store

• Participation in external store bidding and competitive projects

• Meetings with suppliers (materials, B2B)

• Attending seminars

• In-store production support

• Cost estimation and preparation of office documents

• Responsible for overall bakery production and management

• Managed operations of both individual stores and bakery factory (CK)

• Handled administrative tasks (such as planning, reporting, and cost estimation)

• Led external meetings (responding to supply inquiries and providing product training)

• Served as HACCP team leader, achieving the first HACCP certification and overseeing hygiene management

• Participated in product photography direction

• Developed new product menus

• Contributed to new store openings, including preparation and direction

• Decorated baked goods and designed visually appealing displays of finished products.
• Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
• Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.

• Pastry roller operation, dough cutting, and shaping

• Management of frozen dough

• Dough handling and shaping for bread production

• Final product finishing and display

• Managed and shaped bread dough, performed baking, and completed the final finishing processes

• Cake icing, decoration, and display

• Operated pastry roller, cutting, shaping, and managed frozen dough

• Trained and directed new employees

• Took on the role of head chef in the absence of the sous chef

• Developed new menu

• Pastry and dessert production

• Rolled cake production

• Scone production

• Production of baked goods (Madeleines, Financiers)

• Cookie production (Meringue cookies, Sablés)

• Macaron production (including cream filling)

• Jelly production

• Cup mousse production

• Cheesecake and chocolate cake production

• Chiffon and Genoise cake production

• Cake icing and cutting

• Managed and shaped bread dough, performed baking, and completed all finishing processes

• Assisted with the opening of new stores

• Shaped bread dough, decorated menu items, and performed baking tasks.

• Assisted the bakery chef in daily operations and production tasks.

• Provided customer service and assistance

• Operated the POS system and managed counter tasks

• Prepared simple coffee drinks

• Packaged and sold bakery products