Jiayi Zhao
International Business Student
Wenzhou / Cagliari
Summary
Developed leadership and team management skills in high-volume in both dining environment and university group works. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Restaurant Manager (Financial to Phyical Work)
Own Family Diner
Cagliari
06.2019 - 01.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation. Reduced cost waste of approximately 300€ for month
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers, gaining over 300 positive and 20 negative and used feedback to implement positive changes within restaurant.
- Also, always helped during working hours, both in the kitchen or as a waiter to provide customer service.
Education
Bachelor's in International Business - International Business
Xi'Jiao Liverpool University
Suzhou, Jiangsu 04.2001 -
Skills
Staff management
Additional Information
English Drama Club: Been a main role in "English Drama Club" during my first year of university, which made me more of a speaker and boosted my confidence. My participation attracted many spectators.
IBSS BRI Negotiation Simulation Competition: Currently undertaking this competition, improving my teamwork and assessing intense due diligence to be prepared for the negotiation. Looking forward to win and proceed to the BRI national competition located in Shanghai.
Timeline
Restaurant Manager (Financial to Phyical Work)
Own Family Diner
06.2019 - 01.2025
Bachelor's in International Business - International Business
Xi'Jiao Liverpool University
04.2001 -
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