Jiaqi Zhen

1.Managed the entire process from customer inquiries and potential client development through platforms such as exhibitions and Alibaba, including client negotiations, quotations, contract signing, shipment, and after-sales service.

2.Responsible for various operational tasks including product photography, editing, uploading products to Alibaba International, keyword optimization, exhibition booking, and booth setup.

3.Collected market data and analyzed industry trends to provide reference points for formulating sales strategies.

1.E-commerce Platform Operations: Managed the online platforms for the company’s metal wire mesh, fencing, farming tools, and garden products.

2.Bid Participation: Participated in bidding for garden products with Home Depot, the largest home decor retailer in the U.S.

3.Training and Mentorship: Trained and guided new foreign trade sales staff, enhancing the overall sales capabilities of the team.

4.Client Relationship Management: Handled daily emails from existing clients, providing personalized services to strengthen customer loyalty. At the same time, conducted precise market analysis and offered competitive quotes, using inquiry strategies to attract and convert clients.

5.Order Follow-up: Monitored the production progress of orders, coordinating to resolve any issues during the production process, ensuring timely delivery.

1.Customer Service and Maintenance: Handled customer inquiries on platforms such as Taobao, Tmall, JD.com, and Vip.com, including pre-sale inquiries, after-sales support, and processing returns and disputes, ensuring store security.

2.Inventory Management: Responsible for inventory checks and creating inventory plans (ordering cycles, logistics timelines).

3.Order Follow-up: Managed daily customer orders and tracked order logistics. Addressed and resolved issues promptly by coordinating with relevant stakeholders.

4.Competitor Analysis: Monitored the sales and ranking changes of related uniform products, conducting in-depth analysis to formulate and adjust strategies for imitation and innovation.