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Tung Yan Lee, Jessica
Summary
Has total 9+ years of experience working in a customer-oriented industry, helping build up strong communication skills, and organizational skills. Especially working in healthcare industry for 6+ years, ability to handle multiple tasks simultaneously with a high degree of accuracy. Working in fast-paced environment, strong problem-solving skills help solving problems in different situation effectively. Excellent adaptability able to learn fast and adapt to changing circumstances.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Bubble Tea Barista
Boobo Tea (Neath)
6 Green St, Neath, West Glamorgan, SA11 1DR
02.2023 - 10.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepare and serve a variety of bubble tea beverages, including classic favourites and specialty creations
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintain a clean and organized kitchen and front-of-house area
- Helped management keep adequate supply on hand by notifying of shortages.
- Adhere to food safety and sanitation standards
Patient Services Assistant I
HKSH Medical Group Limited
Hong Kong
12.2020 - 05.2022
- Promotion from PSA II to PSA I from 1st December, 2020
- Provide training for newcomers Patient Services Assistant including foundation of radiology knowledge, system handling, introduction of working routine and strengthen customer services skills
- Develop learning materials and arrange duty schedule for newcomers PSA
- To answer and make telephone calls in a professional manner, ensuring important and appropriate information is documented in order to provide appropriate medical service
- To deal with general enquiries and examination scheduling from in-patients and outpatient regarding radiology service
- Strengthened communication skills through regular interactions with patients and different departments in order to provide smooth and well-cared patient services
- Worked effectively in fast-paced environments
- To check and respond regularly to tasks, emails and notifications
- To ensure the amount of department supply materials are enough and complete the order forms on time for fortnightly supply order
Patient Services Assistant II
HKSH Medical Group Limited
Hong Kong
12.2015 - 11.2020
- Responsible for hospital setting and involves the performance of a wide range of tasks, including patient transport, general patient care and other related tasks.
- Answer incoming inquiries and transfer to relevant staff when needed
- Cope with difference departments to maintain good patient journey
- To work in a professional manner providing high quality reception, administration and support services to all patients, visitors, clinicians and allied health professionals
- Follow all relevant standard operating policies, procedures and protocols to ensure working in an efficient and courteous manner at all times
- Provide a professional call-handling service and associated administration duties
- Record all essential information accurately and efficiently
- Provide greeting, registration and charging process for patients
Operation Clerk
Continental (HK) Travel Services Co., Ltd
Hong Kong
06.2012 - 10.2015
- Responsible for liaising with coach operators, hotel sales and our cooperative partner
- Visiting resorts to ascertain accommodation quality and suitability
- Consulting with business partners (e.g. Hotels / Restaurant) to provide certain services in order to fulfill customer requirements
- Liaising with business partners (e.g. Restaurant) to ensure quality and reliable service is provided to our clients
- Confirming customer all details with airlines, hotels and Immigration Department
- Coordinating travel arrangements with our branches in Mainland China and Vietnam
- Collecting, evaluating and responding (as appropriate) to customer feedback
- Organizing tour itinerary and making related reservations for our clients
- Briefing with tour guides of all details before having the tours for ensuring provides customer-oriented services to cater customers’ need
- Analyze emergency situations (e.g Typhoon) and anticipate alternative plan for lower the loss
Education
Bachelor of Arts - Business and Management
University of Sunderland
Sunderland 01.2020 - 01.2022
Advanced Diploma - Business Management
HKU SPACE
Hong Kong 03.2018 - 05.2020
Skills
Customer Service Skills
Interpersonal Skills
Computer Skills
Problem-Solving Skills
Communication Skills
Time Management
Leadership
Transferable skills
Organizational Skills
Adaptability
Teamwork
Detail-oriented
Software
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Adobe Acrobat
Timeline
Bubble Tea Barista
Boobo Tea (Neath)
02.2023 - 10.2023
Patient Services Assistant I
HKSH Medical Group Limited
12.2020 - 05.2022
Bachelor of Arts - Business and Management
University of Sunderland
01.2020 - 01.2022
Advanced Diploma - Business Management
HKU SPACE
03.2018 - 05.2020
Patient Services Assistant II
HKSH Medical Group Limited
12.2015 - 11.2020
Operation Clerk
Continental (HK) Travel Services Co., Ltd
06.2012 - 10.2015