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Tung Yan Lee, Jessica
Summary
Has total 9+ years of experience working in a customer-oriented industry, helping build up strong communication skills, and organizational skills. Especially working in healthcare industry for 6+ years, ability to handle multiple tasks simultaneously with a high degree of accuracy. Working in fast-paced environment, strong problem-solving skills help solving problems in different situation effectively. Excellent adaptability able to learn fast and adapt to changing circumstances.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Bubble Tea Barista
Boobo Tea (Neath)
02.2023 - 10.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepare and serve a variety of bubble tea beverages, including classic favourites and specialty creations
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintain a clean and organized kitchen and front-of-house area
- Helped management keep adequate supply on hand by notifying of shortages.
- Adhere to food safety and sanitation standards
Patient Services Assistant I
HKSH Medical Group Limited
12.2020 - 05.2022
- Promotion from PSA II to PSA I from 1st December, 2020
- Provide training for newcomers Patient Services Assistant including foundation of radiology knowledge, system handling, introduction of working routine and strengthen customer services skills
- Develop learning materials and arrange duty schedule for newcomers PSA
- To answer and make telephone calls in a professional manner, ensuring important and appropriate information is documented in order to provide appropriate medical service
- To deal with general enquiries and examination scheduling from in-patients and outpatient regarding radiology service
- Strengthened communication skills through regular interactions with patients and different departments in order to provide smooth and well-cared patient services
- Worked effectively in fast-paced environments
- To check and respond regularly to tasks, emails and notifications
- To ensure the amount of department supply materials are enough and complete the order forms on time for fortnightly supply order
Patient Services Assistant II
HKSH Medical Group Limited
12.2015 - 11.2020
- Responsible for hospital setting and involves the performance of a wide range of tasks, including patient transport, general patient care and other related tasks.
- Answer incoming inquiries and transfer to relevant staff when needed
- Cope with difference departments to maintain good patient journey
- To work in a professional manner providing high quality reception, administration and support services to all patients, visitors, clinicians and allied health professionals
- Follow all relevant standard operating policies, procedures and protocols to ensure working in an efficient and courteous manner at all times
- Provide a professional call-handling service and associated administration duties
- Record all essential information accurately and efficiently
- Provide greeting, registration and charging process for patients
Operation Clerk
Continental (HK) Travel Services Co., Ltd
06.2012 - 10.2015
- Responsible for liaising with coach operators, hotel sales and our cooperative partner
- Visiting resorts to ascertain accommodation quality and suitability
- Consulting with business partners (e.g. Hotels / Restaurant) to provide certain services in order to fulfill customer requirements
- Liaising with business partners (e.g. Restaurant) to ensure quality and reliable service is provided to our clients
- Confirming customer all details with airlines, hotels and Immigration Department
- Coordinating travel arrangements with our branches in Mainland China and Vietnam
- Collecting, evaluating and responding (as appropriate) to customer feedback
- Organizing tour itinerary and making related reservations for our clients
- Briefing with tour guides of all details before having the tours for ensuring provides customer-oriented services to cater customers’ need
- Analyze emergency situations (e.g Typhoon) and anticipate alternative plan for lower the loss
Education
Bachelor of Arts - Business and Management
University of Sunderland
Sunderland 01.2020 - 01.2022
Advanced Diploma - Business Management
HKU SPACE
Hong Kong 03.2018 - 05.2020
Skills
Customer Service Skills
Software
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Adobe Acrobat
Timeline
Bubble Tea Barista
Boobo Tea (Neath)
02.2023 - 10.2023
Patient Services Assistant I
HKSH Medical Group Limited
12.2020 - 05.2022
Bachelor of Arts - Business and Management
University of Sunderland
01.2020 - 01.2022
Advanced Diploma - Business Management
HKU SPACE
03.2018 - 05.2020
Patient Services Assistant II
HKSH Medical Group Limited
12.2015 - 11.2020
Operation Clerk
Continental (HK) Travel Services Co., Ltd
06.2012 - 10.2015
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