Summary
Overview
Work History
Education
Extra - curricular Activities
Professional Qualifications
Language
Hobbies
Timeline
Generic

Jessica, WANG Wenzhu

Hong Kong,China

Summary

With a bachelor degree of hotel management from Hong Kong Polytechnic University, which is the 2nd best school in hospitality and tourism field, I was equipped with extensive knowledge of tourism and hospitality. After graduation, I gained a deep understanding of luxury hotel management from working experience with Mandarin Oriental hotel group S&M filed, which demonstrated the adaptability, fast-learning capability as well as a mindset of working in the diversified and challenging environment.

Overview

4
4
years of post-secondary education
8
8
years of professional experience

Work History

Distribution and Reservation Officer

Mandarin Oriental Hotel Group
Hong Kong
07.2018 - Current

- Conduct group-wide promotion instructions, supervise and audit rate loading in Sabre Central Reservation System, GDS and IDS system

- Take part in distributor/channel activation projects for all MO properties (build up direct connectivity with partners including Trip.com, Expedia and etc.)

- Investigate and resolve reservation and distribution system related issues reported by properties or distributional partners (Online travel agents, Wholesalers, Tour operators etc.)

- Property Management System (PMS) Transformation Project

- Conduct market research on China main OTAs for the management (Wechat, Fliggy, Ctrip, Meituan, etc.)

- Assist to conduct department yearly Expense and Budget forecasting plan

Front Desk Student Trainee, 6-month Internship

Pentahotel, Beijing (New World Hotel Group)
Beijing
01.2017 - 07.2021

- Cooperated with other functioning departments (Rooms, Sales and Reservation etc.) to ensure qualified guests experiences

- Supervised daily routine work at front desk and conducted reports and logs

- Endorsed by hotel guests on several OTA platforms and received high evaluations and return offer from management

Education

Bachelor of Science - - Sc (Hons) in Hotel Management

The Hong Kong Polytechnic University
Hong Kong
08.2014 - 05.2018

No Degree - Exchange Study in Hotel Management

Ryerson University
Toronto, Canada
08.2016 - 12.2016

Extra - curricular Activities

Hospitality Financial and Technology Professionals PolyU Student Chapter HK

Treasurer

- Led a team to organize events including hotel visit, annual dinner and etc. to help over 100 members to gain insights and connect with industry people

- Managed organization budget on daily and event expense and prepared monthly financial reports

Heart Fire Education Service

Volunteer/subcommittee member

- Recruited over 100 new members and organized 4 teams for next volunteering trip Conducted volunteering teaching in a remote village of Fujian Province for 1 month to teach English in local high school

Professional Qualifications

- Cvent Supplier Network Student certification

- CHIA – Certification in Hotel Industry Analytics

Language

English (Fluent), Mandarin (Native), Cantonese (Intermediate)

Hobbies

Fitness, Dancing, Yoga, Hiking, Diving

Timeline

Distribution and Reservation Officer

Mandarin Oriental Hotel Group
07.2018 - Current

Front Desk Student Trainee, 6-month Internship

Pentahotel, Beijing (New World Hotel Group)
01.2017 - 07.2021

No Degree - Exchange Study in Hotel Management

Ryerson University
08.2016 - 12.2016

Bachelor of Science - - Sc (Hons) in Hotel Management

The Hong Kong Polytechnic University
08.2014 - 05.2018
Jessica, WANG Wenzhu