With a bachelor degree of hotel management from Hong Kong Polytechnic University, which is the 2nd best school in hospitality and tourism field, I was equipped with extensive knowledge of tourism and hospitality. After graduation, I gained a deep understanding of luxury hotel management from working experience with Mandarin Oriental hotel group S&M filed, which demonstrated the adaptability, fast-learning capability as well as a mindset of working in the diversified and challenging environment.
- Conduct group-wide promotion instructions, supervise and audit rate loading in Sabre Central Reservation System, GDS and IDS system
- Take part in distributor/channel activation projects for all MO properties (build up direct connectivity with partners including Trip.com, Expedia and etc.)
- Investigate and resolve reservation and distribution system related issues reported by properties or distributional partners (Online travel agents, Wholesalers, Tour operators etc.)
- Property Management System (PMS) Transformation Project
- Conduct market research on China main OTAs for the management (Wechat, Fliggy, Ctrip, Meituan, etc.)
- Assist to conduct department yearly Expense and Budget forecasting plan
- Cooperated with other functioning departments (Rooms, Sales and Reservation etc.) to ensure qualified guests experiences
- Supervised daily routine work at front desk and conducted reports and logs
- Endorsed by hotel guests on several OTA platforms and received high evaluations and return offer from management
Hospitality Financial and Technology Professionals PolyU Student Chapter HK
Treasurer
- Led a team to organize events including hotel visit, annual dinner and etc. to help over 100 members to gain insights and connect with industry people
- Managed organization budget on daily and event expense and prepared monthly financial reports
Heart Fire Education Service
Volunteer/subcommittee member
- Recruited over 100 new members and organized 4 teams for next volunteering trip Conducted volunteering teaching in a remote village of Fujian Province for 1 month to teach English in local high school
- Cvent Supplier Network Student certification
- CHIA – Certification in Hotel Industry Analytics
English (Fluent), Mandarin (Native), Cantonese (Intermediate)
Fitness, Dancing, Yoga, Hiking, Diving