Jess Mak
Senior Vice President
Tai Po
Summary
- Dynamic and results-oriented Senior Vice President with over 25 years of extensive experience in the telecommunications sector. A visionary leader known for exceptional strategic foresight and innovative problem-solving abilities. Proven track record of driving organizational growth through strategic P&L management, creative marketing strategies, and inspiring leadership. Renowned for building high-level relationships with C-suite executives and fostering collaborative team environments that deliver transformative customer experiences and sustainable business outcomes. Currently seeking new career opportunities that offer robust professional development and advancement potential, which my current employer is unable to provide. Committed to continuous learning and growth, I am eager to contribute my extensive expertise to a forward-thinking organization that values initiative, resilience, and adaptability. Comments on Readiness for New Position With over 25 years of experience in the telecommunications sector, I bring a wealth of knowledge and a proven track record of success that uniquely positions me for senior leadership roles. My strengths include:
- Strategic Vision and Leadership: I have consistently demonstrated the ability to develop and execute strategic plans that align with organizational goals. My role as Senior Vice President at Hutchison Telephone Ltd. involved overseeing a B2B division's P&L, where I implemented financial strategies that exceeded revenue targets by over 30% annually. This experience equips me to lead organizations through complex market landscapes.
- Innovative Problem Solving: My success in spearheading data-driven growth strategies, resulting in a 40% increase in market penetration, showcases my ability to identify opportunities and develop innovative solutions. I thrive in dynamic environments, leveraging analytics to inform decision-making and drive business transformation.
- Relationship Management: I have a proven ability to cultivate and maintain strategic partnerships with C-suite executives across various industries. This skill has unlocked new revenue streams worth HKD 50 million annually, underscoring my capability to foster collaborative relationships that drive organizational growth.
- Cross-Functional Leadership: I excel in building and leading cross-functional teams, as evidenced by my efforts in enhancing collaboration between product development and sales teams. This initiative led to a 25% improvement in sales performance and significantly increased customer satisfaction scores. My leadership style emphasizes inclusivity and empowerment, which fosters a culture of collaboration and innovation.
- Customer-Centric Approach: My commitment to enhancing customer experiences is a core strength. By implementing customer feedback loops and utilizing advanced analytics, I engineered customer journeys that resulted in a 50% increase in digital engagement and a 20% reduction in churn rates. I understand that customer satisfaction is paramount to long-term success and am dedicated to creating value for clients.
- Adaptability and Continuous Improvement: I am committed to lifelong learning and professional development, which is essential in the fast-evolving telecommunications industry. My proactive approach to embracing new technologies and methodologies allows me to stay ahead of industry trends and adapt strategies accordingly.
- Results-Oriented Mindset: My career is marked by a focus on achieving measurable results. Whether it’s through launching targeted marketing campaigns that improved lead conversion rates by 35% or driving a 10% increase in profitability through innovative service offerings, I am dedicated to delivering outcomes that align with organizational objectives. In summary, my extensive experience, strategic mindset, and commitment to fostering collaborative environments make me a strong candidate for a senior leadership position. I am excited about the opportunity to leverage my skills and contribute to a forward-thinking organization that prioritizes innovation and growth. Please insert the date 1 of 1
Overview
22
22
years of professional experience
10
10
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Senior Vice President
Hutchison Telephone Ltd.
08.2021 - Current
- Strategic P&L Oversight: Command the B2B division's profit and loss, implementing sophisticated financial strategies that have consistently surpassed revenue and profit margin targets by over 30% annually
- Developed a robust forecasting model that improved accuracy by 20%, enabling proactive adjustments to business strategies
- Innovative Business Growth Initiatives: Spearheaded data-driven growth strategies, resulting in a 40% increase in market penetration within the enterprise segment
- Launched targeted campaigns based on customer segmentation that improved lead conversion rates by 35%
- Executive Relationship Management: Cultivated and maintained strategic partnerships with senior executives across diverse industries, successfully unlocking new revenue streams worth HKD 50 million annually and enhancing business opportunities through collaborative initiatives
- Cross-Functional Synergy: Championed collaboration between product development and sales teams, leading to a 25% enhancement in sales performance and a significant uplift in customer satisfaction scores, which increased by 15% year-on-year
- Customer Experience Transformation: Engineered exceptional customer journeys by implementing a customer feedback loop and utilizing advanced analytics, driving a 50% increase in digital engagement and fostering long-term client loyalty, reflected in a 20% reduction in churn rates
Country Manager
HTC
09.2016 - 08.2021
- Market Leadership and Expansion: Directed comprehensive business strategies across HK, Macau, and Singapore, achieving a 20% revenue growth while solidifying HTC's position as a leading market player
- Expanded product lines that contributed to a 15% increase in overall market share
- Data-Driven Marketing Strategy Development: Orchestrated the formulation and execution of cutting-edge marketing strategies utilizing advanced analytics, resulting in a 15% increase in brand engagement and a 25% growth in new customer acquisitions
- Strategic Partnership Cultivation: Established and nurtured high-impact partnerships with technology providers and enterprise clients, enhancing product offerings and contributing to sustained revenue growth of HKD 30 million over three years
Head of Consumer Market
Hutchison Telephone Ltd.
06.2011 - 07.2013
- Revenue Innovation and Strategy: Devised and launched pioneering revenue streams through innovative product offerings and strategic value-added services, achieving a 10% increase in profitability and generating an additional HKD 15 million in annual revenue
- Integrated Marketing Leadership: Led the development of comprehensive marketing campaigns that positioned the brand as a preferred choice in the enterprise segment, driving significant market adoption and increasing customer retention rates by 20%
Senior Manager
Hutchison Telephone Ltd.
10.2010 - 05.2011
- Corporate Strategy Execution: Developed and executed high-impact corporate acquisition strategies, significantly enhancing customer retention and brand loyalty metrics, resulting in a 15% increase in NPS (Net Promoter Score)
Manager
Hutchison Telephone Ltd.
01.2007 - 10.2010
- Marketing Excellence and Growth: Directed corporate marketing initiatives that propelled significant growth in account acquisition and retention, establishing the company as a market leader with a 30% increase in active customer base
Product Manager
New World PCS Ltd.
11.2002 - 12.2006
- Service Strategy Innovation: Crafted and implemented robust service strategies that elevated subscription rates and revenue growth, reinforcing customer loyalty and satisfaction, resulting in a 25% increase in customer lifetime value
Education
BBA -
Kong University of Science and Technology
09.1994 - 05.1997
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Shatin Methodist College
09.1987 - 07.1994
Skills
Strategic leadership
Strategic plans
Process improvements
Digital transformation
Certification
Core Competencies
Timeline
Senior Vice President
Hutchison Telephone Ltd.
08.2021 - Current
Country Manager
HTC
09.2016 - 08.2021
Head of Consumer Market
Hutchison Telephone Ltd.
06.2011 - 07.2013
Senior Manager
Hutchison Telephone Ltd.
10.2010 - 05.2011
Manager
Hutchison Telephone Ltd.
01.2007 - 10.2010
Product Manager
New World PCS Ltd.
11.2002 - 12.2006
BBA -
Kong University of Science and Technology
09.1994 - 05.1997
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Shatin Methodist College
09.1987 - 07.1994
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