Jerica Mesa
Summary
Dynamic professional with a proven track record at Ernst & Young LLP, excelling in office administration, finance and customer service. Expert in Microsoft Excel and adept at verbal communication. Skilled in managing sensitive data and streamlining financial processes, I consistently deliver top-quality results, ensuring accuracy and client trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Sophisticated Finance Assistant offering excellent skills in quickbooks and writing. Pursuing a similar position where an enthusiastic individual with an understanding of invoicing and monthly reporting tasks is highly sought.
Overview
10
10
years of professional experience
Work History
Administrative Intermediate
Ernst & Young LLP
03.2019 - Current
- Support staff by preparing reports and correspondence in a timely manner.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Organized successful company events through careful planning, vendor coordination, and budget oversight.
- Provided excellent customer service to both internal personnel and external clients or partners when needed.
- Managed sensitive information while maintaining strict confidentiality of company records and client data.
- Assisted in the preparation of monthly financial reports, ensuring accuracy in all accounting procedures.
- Maintained office supply inventory, negotiating with vendors for cost-effective purchasing agreements.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Passenger Service Agent
Menzies Aviation
01.2014 - 03.2019
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Education
High School Diploma -
Southern High School
Santa Rita, Guam 06.2009
Skills
- Verbal Communication
- Excel spreadsheets
- Computer Skills
- Data Collection
- Documentation And Reporting
- Quickbooks
- Internal Communications
- Spreadsheet Creation
- Expense Reporting
- Report Generation
- Customer Service
- Time Management
- Customer and client relations
- Office Administration
- Microsoft Excel
- Invoice Processing
Timeline
Administrative Intermediate
Ernst & Young LLP
03.2019 - Current
Passenger Service Agent
Menzies Aviation
01.2014 - 03.2019
High School Diploma -
Southern High School
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