Jeremy Lau
Hong Kong
Summary
Professional sales executive with several years of experience, adept in business development and planning, and hospitality service expertise. Excelled in building customer relationships and staff management, achieving significant market expansion. Fluent in English and Cantonese, I leverage trend analysis and product knowledge to surpass sales goals and enhance customer satisfaction
Overview
10
10
years of professional experience
Work History
Sales Executive
Pizzo Ltd HK
Hong Kong
01.2018 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Built relationships with customers and community to promote long term business growth.
Bartender
Quinary
Hong Kong
01.2017 - 02.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Cafe Owner
The Porch Cafe
Sydney
03.2015 - 11.2016
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Managed day-to-day business operations.
- Oversaw food preparation and monitored safety protocols.
Education
Diploma in Hospitality Management -
International College of Management Sydney
Sydney 04.2001 -
Skills
Business development and planning
Lead prospecting
Business networking
Customer service
Relationship building
Health and safety compliance
Fluency in English, Cantonese
Timeline
Sales Executive
Pizzo Ltd HK
01.2018 - Current
Bartender
Quinary
01.2017 - 02.2018
Cafe Owner
The Porch Cafe
03.2015 - 11.2016
Diploma in Hospitality Management -
International College of Management Sydney
04.2001 -
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