JEREMY GAFFUD
Audio Visual Tech
HONG KONG
Summary
Seven years of experience in top tier investment banking multimedia and desktop support specializing in technology event productions, preventive maintenance, and operational logistics. My expertise extends from technical troubleshooting to coordinating between various departments and external vendors.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
AV TECH/DESKTOP SUPPORT SPECIALIST
Goldman Sachs Services Asia L.L.C
7 2019 - Current
- AV Hong Kong department team lead supervising three team members overseeing event management and productions in conference rooms, meeting rooms, multi-purpose rooms and auditorium
- Converted to full time analyst role in AV operations in 2019 and later promoted to associate
- Planned and coordinated annual projects for restacks, upgrades and inventory management
- SME in preventive maintenance to AV equipment and knowledgeable in product brands such as Cisco, Crestron, Extron, QSC and Polycom
- Manage the Ariba account for resource planning, purchasing and procurements
- ServiceNow expert in maintaining accurate ticketing documentation for on-going issues, break-fix troubleshooting, and vendor requests
- Collaborated with external vendors, Vega and Principle One for account management, annual maintenance contract execution, upgrades, and various ad-hoc projects
- Supervision of operations and scheduling of shift work
- Conduct interviews for potential candidates for available positions, including freelance roles
- Trained new joiners in different regional offices located in APAC via Zoom
- Created and maintain the confluence page for APAC AV operations team.
Consultant to Goldman Sachs
The Careerworks HK
04.2017 - 07.2019
- Onsite delivery desktop support for Private Wealth, Banking, Investment Management, Trading Floor, and back office divisions providing troubleshooting and technical support
- Technology Client Services APAC coverage answering calls and providing remote support
- Supervised the Technology Division office relocation of 800+ users
- Assistant Project Coordinator for AV equipment refresh and conference room refurbishment
- VIP support with clients and executive staff
- Liaised with external vendors and electricians for onsite repairs and RMA faulty equipment
- Cisco Phone and Polycom hardware and software configuration (CUCM)
- Certificate trainings in Bloomberg, IPC Unigy, and trading market data applications
- Assisted the project manager on user move reshuffling (50-200+ positions)
- Mobile device management & provisioning for Blackberry, iPhone, Android
- IT equipment inventory and management (desktop clients, headset configuration, multi monitor setup, IPC Unigy Turret, Cisco phones and Cisco Polycom, etc.)
Supervisor
Cedele
02.2016 - 12.2017
- Supervised and trained new waiters and floor staff on customer relations, food & safety procedures and restaurant protocols while overseeing dining room operations from time to time to ensure optimal guest dining experiences
- Inventory control and stock evaluations of bar supplies and floor equipment
- Participated in marketing and management team events at six branches of Cedele in Hong Kong
- Conducted interviews for potential staff and part-time openings
- Closing duties involving reporting daily sales, closing cashier duties, marking down closing forms.
Server
Butcher and Baker Cafe
11.2015 - 01.2016
- Managed daily closing duties, including restocking items and closing of the cash drawers for beverages department
- Exceeded customer expectations by delivering exceptional, friendly and fast services with accurate recording orders.
Education
Bachelor of Science in Civil Engineering -
Saint Louis University
01.2009 - 04.2014
MA in Psychology - undefined
Southville International Schools and Colleges
01.2021 - Current
Timeline
MA in Psychology - undefined
Southville International Schools and Colleges
01.2021 - Current
Consultant to Goldman Sachs
The Careerworks HK
04.2017 - 07.2019
Supervisor
Cedele
02.2016 - 12.2017
Server
Butcher and Baker Cafe
11.2015 - 01.2016
Bachelor of Science in Civil Engineering -
Saint Louis University
01.2009 - 04.2014
AV TECH/DESKTOP SUPPORT SPECIALIST
Goldman Sachs Services Asia L.L.C
7 2019 - Current
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