Jenny LAI
Key Account Manager
HONG KONG
Summary
Dynamic APAC Key Account Manager at CMA CGM Asia Shipping, adept at enhancing client relationships and driving business growth. Leveraged account performance analysis and problem-solving skills to identify trends, resulting in increased profitability. Proven track record in developing training programs that elevated team performance and customer satisfaction.
Overview
21
21
years of professional experience
Work History
APAC Key Account Manager
CMA CGM Asia Shipping Pte Ltd Asia Regional Office
07.2022 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Customer Care Team Manager
CMA CGM Shipping Company Zhongshan Office
07.2004 - 06.2022
- Developed comprehensive training programs to enhance team members'' skills, ultimately leading to higher customer satisfaction rates.
- Established clear performance expectations for each team member, enabling them to set realistic targets and achieve desired results consistently.
- Implemented effective conflict resolution techniques, fostering a positive workplace environment and reducing employee turnover.
- Recognized exemplary performance within the team, fostering a culture of continuous improvement and celebrating achievements that contribute to customer satisfaction.
Education
Bachelor of Arts - English Language And Culture
Guangdong University of Foreign Studies
Guangzhou,Guangdong Province,China 04.2001 -
Skills
Key account management
Client relationship building
Account management
Business development
Cross-functional collaboration
Account performance analysis
Self motivation
Problem-solving abilities
Adaptability and flexibility
Problem-solving
Timeline
APAC Key Account Manager
CMA CGM Asia Shipping Pte Ltd Asia Regional Office
07.2022 - Current
Customer Care Team Manager
CMA CGM Shipping Company Zhongshan Office
07.2004 - 06.2022
Bachelor of Arts - English Language And Culture
Guangdong University of Foreign Studies
04.2001 -