Jeffery Sit
IT Solution, Cyber Security, Network Infrastructure, Technical Support
Summary
Strategic Information Technology Assistant Manager with 10 years of IT experience including oversight of infrastructure, application support and cyber security planning. Proven leader in directing operations, maintenance and support of complex systems. Accustomed to driving efficiency and effectiveness by leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Programmer (Assistant Manager Level)
Tseung Kwan O Hospital
01.2020 - 05.2023
- Conduct problem diagnosis, requirements collection, analysis and propose IT solutions
- Work with headquarter team to mitigate cyber security risk, including implementing changes needed across all of IT systems, training staff and enforcing cyber security policies and best practices
- Build, secure and optimize the plan and monitor the hospital infrastructure and installation
- Server Management, including Citrix, Active Directory, Group Policy, Domain Name System (DNS), File/Print Servers, PKI infrastructure and the Windows OS family.
- Provide technical support for implementation, maintenance, testing and modification of IT solutions to hospital IT systems, CMS and OTMS
- Take control of IT asset inventory management including ownership of fixed asset registration, all hardware and physical storage
- Manage internal tech requests and team resources to prioritize requests from the organization
- Liaise with users, contractors and other IT project teams for system setup, implementation and maintenance
- Install, configure and maintain system hardware, software or service for hospital facilities including PC/Laptop/Tablet/Mobile devices
- Provide guidance for the team to complete tasks for IPMOE, Filmless, ePAF, 1D1P and other hospital corporate system implementation in hospital
- Prepare documentation of user specification, system changes and enhancement
- Provide training and help desk services to end users
- Setup, operate and test for video conferences with 100+ participants with different region sectors
IT Assistant
Tseung Kwan O Hospital
04.2014 - Current
- Provide technical support and troubleshooting to hospital IT systems, desktop & office automation applications, network infrastructure, etc
- Assist in IPMOE, Filmless, ePAF, 1D1P and other HA corporate system implementation in hospital
- Setup, operate and test for video conferences
- Install, configure and maintain system hardware, software or services
- Troubleshoot computer hardware and software problems
- Document system changes and enhancement
- Liaise with users, contractors and other IT project teams for system maintenance
- Provide training and help desk services to end users
- Prepare and perform testing of IT solutions.
Executive Assistant II
Tseung Kwan O Hospital
04.2013 - 03.2014
- Provide technical support and troubleshooting to hospital IT systems, desktop & office automation applications, network infrastructure, etc
- Setup, operate and test for video conferences
- Install, configure and maintain system hardware, software or services
- Troubleshoot computer hardware and software problems
- Document system changes and enhancement
- Liaise with users, contractors and other IT project teams for system maintenance
- Prepare and perform testing of IT solutions.
Support Engineer
Jardine OneSolution
09.2012 - 04.2013
- Provide first line help desk service to end users includes solving IT technical problems for workstation, printer, scanner, networking and server etc
- Assist in setting up workstation or networked equipment, scheduling and monitoring computer equipment installation/relocation and perform site preparation work
- Perform routine updates on the task progress and windows security patch update on desktop.
Education
Bachelor of Science - Computing and Networking
Hong Kong Open University
09.2016 - 06.2018
Associate degree - Computer Studies
Hong Kong Baptist University
09.2010 - 05.2012
Skills
Personal Skills and Abilitiesundefined
Timeline
Programmer (Assistant Manager Level)
Tseung Kwan O Hospital
01.2020 - 05.2023
Bachelor of Science - Computing and Networking
Hong Kong Open University
09.2016 - 06.2018
IT Assistant
Tseung Kwan O Hospital
04.2014 - Current
Executive Assistant II
Tseung Kwan O Hospital
04.2013 - 03.2014
Support Engineer
Jardine OneSolution
09.2012 - 04.2013
Associate degree - Computer Studies
Hong Kong Baptist University
09.2010 - 05.2012
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