Basketball
Jeffery Mahmood
Hong Kong,Kennedy Town
Summary
Hardworking Customer Service Representative with over10 years of experience working & trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Senior Client Service Executive
Compass Offices (Serviced Offices)
04.2016 - Current
- Work with other team members in running the center, ensuring efficient service delivery and outstanding levels of client satisfaction
- Varied work, from answering client calls, managing meeting room bookings, greeting clients and visitors as well as center facilities, equipment, and office allocations
- Assisting with billing and booking system operations, ensuring accuracy and efficient service delivery
- Maintain a high level of alertness and professionalism by anticipating and responding to guests and clients’ potential needs, requests, or queries
Hotel Supervisor
Ovolo Group Limited
03.2013 - 11.2015
- Carry out all daily operations of front desk and housekeeping arrangements -Inventory updates/orders and regular maintenance scheduling
- Supervise the front desk to provide quality services, provide on the job training to junior level and handle guest enquiries and complaints
- Ensure the cross-departmental communication in order to handle both guest an operational issues effectively
- Responsible for on-day room sales & Carry out room inspection and room set up for VIP’s
- Act as a shift leader of front desk at Hotel Manager absence
Serviced Apartment - Supervisor
Ovolo Group Limited
01.2012 - 02.2013
- Carry out daily operations of serviced apartments to deliver premier services.
- Handle guests’ enquiries and complaints, check in / check out, regular maintenance scheduling, show flat tours & inventory updates
- Coordinate with the sales & leasing department on the execution of day-to-day operations of booking
- Provide administrative and clerical support to Operation Manager.
- Contributed in closing down for Serviced Apartments for renovation and reopened as Hotel.
Serviced Apartment - Ovolo Ambassador
Ovolo Group Limited
10.2010 - 12.2011
- Responsible for front desk duties including preparation of check in/out documents and process daily check in/out, pre-authorizing future bookings, handling customer enquiries and complaints, inventory updating of mini-bar stock
- To provide one-stop comprehensive and high quality guest services for visitors.
- Show flat tours at Manager’s absences.
Ovolo Meet & Greet (Full-Time)
Ovolo Group Limited
05.2010 - 09.2010
- Handling guests enquiries/complaints and check in/out guest after office hours
- Carry out security duties such as patrolling, checking exit signs boards and apartment doors lock properly.
Ovolo Meet & Greet (Part-time)
Ovolo Group Limited
05.2009 - 04.2010
- Handling guests enquiries/complaints and check in/out guest after office hours
- Carry out security duties such as patrolling, checking exit signs boards and apartment doors lock properly.
Warehouse Assistant (Part-time)
Zara Asia Ltd
05.2009 - 05.2010
- Count arrival stock from Spain and divide in different categories
- Tagging HK dollars price tags and security alarms
- Repacking all stock and send to shops.
Assistant/Messenger
Masha Trading (HK) Ltd
10.2005 - 12.2008
- Provide administrative and clerical support
- Travel to Shenzhen for china brand mobiles delivery arrangement to Hong Kong.
- Regular stock check and packing for shipment to South Africa/India
Labourer
Wai Kai Machinery Ltd
07.2005 - 10.2005
- Assist mechanic with machinery repairing
- Assist with truck delivery and nearby shop delivery.
Labourer
Freight Transportation Company Ltd
10.2003 - 06.2005
- Loading/unloading ULD containers and pallet
- Separating Dell boxes for easy delivery.
Shop Assistant (Family Bsuiness)
Ali's Curry fast food Restaurant
11.2002 - 03.2003
- Regular stock check and ordering
- Assist cook and delivery.
Tele-Salesman
Charles Longdon International
05.2001 - 05.2002
- -Selling Advertisement boards to overseas clients by Phone.
Education
Sir Ellis Kadoorie Secondary School
01.1996 - 01.2001
Skills
Microsoft Word, Excel, PowerPoint & Outlook
IT Champion - more IT knowledge eg cable patching to server, internet issues etc
Hotel operating system - Guest Centrix, Protel & PMS
Others operating system - Guest charge, Oscar(tailor-made)
Additional Information
- Marital Status, Has Driving License No
Accomplishments
- Employee of the month March 2011
- Employee of the month Nov 2013
- Long service award Feb 2015
- IT Champion - 2017
Interests
Gym
American Pool
Timeline
Senior Client Service Executive
Compass Offices (Serviced Offices)
04.2016 - Current
Hotel Supervisor
Ovolo Group Limited
03.2013 - 11.2015
Serviced Apartment - Supervisor
Ovolo Group Limited
01.2012 - 02.2013
Serviced Apartment - Ovolo Ambassador
Ovolo Group Limited
10.2010 - 12.2011
Ovolo Meet & Greet (Full-Time)
Ovolo Group Limited
05.2010 - 09.2010
Ovolo Meet & Greet (Part-time)
Ovolo Group Limited
05.2009 - 04.2010
Warehouse Assistant (Part-time)
Zara Asia Ltd
05.2009 - 05.2010
Assistant/Messenger
Masha Trading (HK) Ltd
10.2005 - 12.2008
Labourer
Wai Kai Machinery Ltd
07.2005 - 10.2005
Labourer
Freight Transportation Company Ltd
10.2003 - 06.2005
Shop Assistant (Family Bsuiness)
Ali's Curry fast food Restaurant
11.2002 - 03.2003
Tele-Salesman
Charles Longdon International
05.2001 - 05.2002
Sir Ellis Kadoorie Secondary School
01.1996 - 01.2001