JEANETTE CHEUNG
Hong Kong
Summary
Accomplished professional with expertise in mystery shopping, key account management, and client satisfaction management. Demonstrates strong team leadership and training development skills, ensuring effective feedback and communication. Adept at customer service and store operations management. Career goal includes leveraging extensive experience to drive organisational success and enhance client relations.
Overview
12
12
years of professional experience
Work History
CLIENT RELATIONSHIP MANAGER
Learning Curve Solutions
Hong Kong
11.2024 - Current
- Established clear goals and benchmarks for clients to measure project success in mystery shopping programme
- Updated customers on service issues and maintained satisfaction through continued communication.
- Collaborated with clients to design specific trainings, enhancing work efficiency and customer experience.
- Facilitated training sessions for enhancing team skills and productivity.
PROJECT MANAGER
Learning Curve Solutions
Hong Kong
08.2023 - 11.2024
- Prepared and delivered project status reports and client presentations, highlighting project outcomes and recommendations
- Collaborate with clients to understand their specific requirements and objectives for each project.
- Oversee and manage multiple mystery shopping projects simultaneously, ensuring timely and accurate execution
- Coordinate and communicate project details to the assigned mystery shoppers, providing clear instructions and guidelines.
PROJECT COORDIATOR
Learning Curve Solutions
Hong Kong
06.2022 - 08.2023
- Assist the project manager in developing and managing project plans and timelines
- Coordinate client-side mystery shopping programs
- Assess training needs and evaluate program effectiveness
- Manage training logistics, including scheduling, registration, and communication with themystery shopper
- Assist in ensuring that project deliverables meet quality standards and client expectations
NAIL ARTIST
Self-employed
02.2019 - 01.2022
- Demonstrated expert knowledge of the latest nail art trends during consultations with clients.
- Created bespoke nail designs by considering individual client tastes and preferences
- Built strong relationships with clientele through excellent customer service skills.
SHOP & SPA MANAGER
Lush Fresh Handmade Cosmetic
06.2014 - 06.2020
- Drive and forecast sales to the store's trend and sales target
- Fostered a soothing and welcoming atmosphere throughout the spa premises.
- Motivate employees to reach sales goals and provide excellent customer service
- Empower and delegate to the team, direct and develop talent in staff
- Deliver company value and excellent service as brand ambassadors
FLIGHT ATTENDANT
Hong Kong Airline
03.2013 - 04.2014
- Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
- Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
- Coordinated effectively with other cabin crew members for seamless service execution during flights.
Education
Higher Diploma - Fashion Styling and Image Design
HKU SPACE PO LEUNG KUK COMMUNITY COLLEGE
Hong Kong /2012 - /2014
A-Levels -
CARMEL ALISON LAM FOUNDATION SECONDARY SCHOOL
Hong Kong /2008 - /2010
HKCEE -
CANOSSA COLLEGE
Hong Kong /2003 - /2008
Skills
- Mystery shopping
- Key account management
- Client satisfaction management
- Team Leadership
- Training development
- Effective feedback giving
- Verbal and writing communication
- Customer service
- Scheduling efficiency
- Store operations management
Custom
MAKEUP ARTIST, WORLD OF WEARABLE ART 2012, 02/12, Apply stage makeup in a professional manner for The World of WearableArt 2012 - a mix of theatre and fashion.
Languages
Chinese (Cantonese)
Native
English
Fluent
Chinese (Mandarin)
Fluent
Affiliations
- Traveling, Ceramic, Animal care
Accomplishments
- Achieved a 5-star rating in mystery shopping while managing Lush Spa, Hong Kong, 2018.
- Completed volunteer work in the rainforests of Sumatra, Indonesia, 2018.
Timeline
CLIENT RELATIONSHIP MANAGER
Learning Curve Solutions
11.2024 - Current
PROJECT MANAGER
Learning Curve Solutions
08.2023 - 11.2024
PROJECT COORDIATOR
Learning Curve Solutions
06.2022 - 08.2023
NAIL ARTIST
Self-employed
02.2019 - 01.2022
SHOP & SPA MANAGER
Lush Fresh Handmade Cosmetic
06.2014 - 06.2020
FLIGHT ATTENDANT
Hong Kong Airline
03.2013 - 04.2014
Higher Diploma - Fashion Styling and Image Design
HKU SPACE PO LEUNG KUK COMMUNITY COLLEGE
/2012 - /2014
A-Levels -
CARMEL ALISON LAM FOUNDATION SECONDARY SCHOOL
/2008 - /2010
HKCEE -
CANOSSA COLLEGE
/2003 - /2008
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