Jean Omnos
CTG Support Team Lead
Muntinlupa
Summary
Experienced with team leadership, focusing on enhancing support operations and employee performance. Utilizes strategic planning to streamline workflows and improve service quality. Strong understanding of conflict resolution and technical troubleshooting to maintain high standards of customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
CTG Support Team Lead.
DHL Global Forwarding Phils. Inc
06.2022 - Current
- Lead, Coach, and Motivate CTG Support Team members to achieve individual and team performance target.
- Conduct regular coaching session , Performance evaluation and development planning.
- Manage scheduling, workload distribution and handling.
- Foster a collaborative and accountable.
- Oversee daily CTG Support operations and ensure adherence to IKO
- Ensure Timely and accurate resolution of process and related concerns.
- Monitor quality metrics and ensure compliance with internal audit requirements
- Prepare, validate, and send the daily API report to Product (AFR/OFR) teams.
- Send reverse billing notifications to truckers for trips completed within 48 hours or upon confirmed trip completion.
- Validate POD/EDM submissions from truckers to ensure billing accuracy based on provided supporting documents.
- Conduct monthly KPI reviews for the top 5 truckers based on the FICO Top Spend Report.
- Leads team huddles (weekly) and conducts vendor KPI discussions monthly for Top 5-8 truckers
- Validate API costs against CW1 to ensure all entries are successfully updated as confirmed by Product.
- Collect and manage documents needed for customer invoicing like Cartage Advice (POD),
Equipment Interchange Receipts (EIR IN/OUT), TABS, CY Fee/s, MAF Form and other related documents. - Provide assistance on billing issues and or payment concern from vendors to DGF finance.
- Act as the requester for office supplies to ensure operational needs are met.
- Conduct training sessions for vendors on billing process.
- Request quotations from subcontractor truckers for new business wins and ad‑hoc requirements.
Dispatch Team Lead
People Serve Multipurpose Cooperative
11.2016 - 05.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Plan and check items for dispatch while ensuring adherence to cost - effective load percentage standard.
- Encode data for trucking manifests.
- Conduct s daily pre-operational huddle to align the team on tasks and targets.
- Prepare and send daily end-of-day to promote operational transparency.
Data Encoder ( SAD System)
E-Konek Pilipinas Inc.
01.2013 - 10.2014
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Data Encoder
D' Mark Multisales Corporation
04.2006 - 12.2012
- Manage and encode pullout items from stores
- Check and confirm that pullout items match the details indicated in the pullout letter.
- Ensure good and damaged items are properly segregated before handover to the warehouse team.
- Assist with the stores inventory when staff are unavailable .
- Manage and coordinate team efforts to complete task ahead of deadlines.
Education
Bachelor of Science - Commerce
SPA College, Inc.
Magaslong Datu Piang Maguindanao 04.2001 -
Skills
Operations and Logistics Support
Warehouse and Dispatch Operations
Deadline-driven Task Management
Data Encoding and Documentation Accuracy
Team Leadership and Coordination
Time Management and Deadline Compliance
Timeline
CTG Support Team Lead.
DHL Global Forwarding Phils. Inc
06.2022 - Current
Dispatch Team Lead
People Serve Multipurpose Cooperative
11.2016 - 05.2022
Data Encoder ( SAD System)
E-Konek Pilipinas Inc.
01.2013 - 10.2014
Data Encoder
D' Mark Multisales Corporation
04.2006 - 12.2012
Bachelor of Science - Commerce
SPA College, Inc.
04.2001 -
Continuous Self‑Development
I am committed to continuous self‑development by improving my operational, leadership, and problem‑solving skills through daily work experience, feedback, and process improvement initiatives to support team and business goals