Jaymee Kwan
Fund House Business Support Administrator
Summary
Professional Executive Assistant with background in office methods, outlook calendaring, travel arrangements, expense reports and event planning. Good organizational, clerical and phone skills to accept direction and follow office procedures. Experienced Office Management and Administration Professional providing high service quality across various environments. Highly reliable support specialist that works effectively with cross-functional teams in ensuring operational and service excellence. Collaborative leader that promotes engaged, empowering work culture. Maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Business Support Administrator
Millennium Capital Management (HK) Ltd.
09.2020 - Current
- Manage secretarial and administrative duties, including document preparation, on/ off boarding arrangement, travel and visa arrangement, expense management for portfolio managers in HK and Singapore offices
- Arrange business meetings, manage heavy calendars of portfolio managers and top management executives
- Arrange interview meetings and travel arrangement of overseas candidates
- Coordinating in planning and co-ordination of internal company events and gatherings, office relocation and expansion
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Facilities and building management
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Receptionist and administrative executive
Links International Recruitment Limited
03.2019 - 03.2020
- Supervising the reception area and involving in greeting clients, prepare pass and meeting room arrangement
- Perform administrative duties and handling with office operation such as meeting room, office equipment, stationery order and office environment and facilities management
- Co-ordinate meeting schedules, manage diary and handling travel arrangements and expense claims for Directors
- Screen candidate resumes & arrange interview, phone calls and answer emails on behalf of the Company in general
- Draft Company internal notice
Cabin Crew Performance Support Executive
Cathay Pacific Airways
09.2014 - 08.2016
- Managed and oversaw cabin crew recruitment of the junior level positions
- Collaborating with other departments, screening CVs, coordinating interviews, and advising managers
- Draft disciplinary reports of cabin crew for senior management
- Managed employee relations and ER cases such as lateness, absence, sickness, maternity, grievances, disciplinaries, misconduct, or performance issues
- Consult company legal departments to discuss cabin crew disciplinaries issue
- Maintained, updated, and provided advisory regarding company policies and procedures
- Conducted induction, new starter processes and exit interviews
- Lead/guide the team to settle difficult cases
- Handle escalated complaints
- Provide training/coaching to the team in order to maintain professional inflight service
Flight attendant
Cathay Pacific Airways
03.2005 - 03.2019
- Promoted as a Flight Purser in March 2012
- Carry out inflight safety and security procedures
- Demonstrate interpersonal effectiveness and provide world class inflight catering service to passengers in business, premium economy class
- Handle escalated complaints inflight & write reports after the incident
- Direct supervise inflight performance, coordinate activities & provide guidance to junior cabin crew
- Check the serviceability of inflight equipment and ensure passenger meals are onboard
- Top performer (top 1% of cabin crew in the rank) & operated first delivery flight to new ports
Education
Bachelor Degree in Marketing And Public Relations
09.2008 - 08.2011
Skills
Computer Literacy: MS Office, 365 Office, Traditional Chinese processing, EMS, Oracle
Fluent in English, Cantonese and Mandarin
Effective communication
Operations management
Company event coordination
Managing multiple projects
Time management
Additional Information
Expected Salary: Negotiate
Availability: Three months notice
Timeline
Business Support Administrator - Millennium Capital Management (HK) Ltd.
09.2020 - Current
Receptionist and administrative executive - Links International Recruitment Limited
03.2019 - 03.2020
Cabin Crew Performance Support Executive - Cathay Pacific Airways
09.2014 - 08.2016
Hong Kong Polytechnic University (SPEED) - , Bachelor Degree in Marketing And Public Relations
09.2008 - 08.2011
Flight attendant - Cathay Pacific Airways
03.2005 - 03.2019