MS Office
Jason Tung
Experience Quality Management,Chengdu
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Recent graduate with foundational knowledge in Electrical and Electronic Engineering (Master Degree) and hands-on experience gained through academic projects focus on semiconductor physics and circuitry analysis. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Dynamic individual with hands-on experience in Six Sigma Black Belt and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Proactive and meticulous Sr Customer Quality Engineering Manager with over 24 years of experience in semiconductor assembly and test industry. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Energetic Quality Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Quality Department Manager
Unisem Chengdu Co., LTD
Chengdu, China
05.2021 - 10.2023
- Responsible for overseeing the overall quality function in the company inclusive of quality engineering, customer quality, supplier quality, quality management system & reliability/FA lab
- Oversee quality performance and establish strategy to achieve customer satisfaction and maintain quality level
- Work with executive to develop quality strategy implementation approach
- Continuously improve overall quality management system, include but not limited in quality assurance system implementation, quality engineering capability enhance, and quality inspection execution
- Continuously improve production quality performance to improve customer satisfaction
- Supervise supplier’s quality system to ensure the quality of all incoming raw material
- Streamline the work process, control points and reporting formats along quality management
- Provide mutual leadership on people developing like talent acquisition, coach, growth and retention
- Set up, deploy and organize regular KPI review per quality performance like customer satisfaction, production quality, internal yield and quality cost reduction
- Re-organize management team, which leads about 260 staff, to improve the work efficiency and enhance the work flow
- Lead and coach the senior staff on major quality issues and interface with customers during the communication while resolving the issue.
- Re-structure the team to support and enhance smooth production of newly built plant
Quality Director
SMAT Technology (Hefei)
Hefei, China
10.2020 - 04.2021
- Responsible for overseeing the overall quality function in the company
- Set up and develop all quality related strategies, policies and processes in the company, including quality assurance system, manufacturing quality engineering, supplier quality engineering and customer quality engineering
- Direct and guide the activities of failure analysis engineering
- Oversee quality performance and establish strategy to meet company goal for manufacturing, supplier and customer
- Manage QC/QE team
- Setup new inspection processes when deem necessary
- Implement new procedures to improve quality
- Perform supplier quality audit and review their performance
- Deploy automated system for quality management program
- Manage the customer claim and prepare corrective action plan
- Review weekly the quality issue with production and technical team
- Enforce implementation of internal quality systems included of NPI, Change Management, FMEA and Control Plan
- Improve the knowledge of the team on quality management skills
- Coach and teach the engineer of the theory on how semiconductor work in the applications
- Lead and communicate with customer on major quality issues while resolving the issues.
Sr Customer Quality Manager/Sub-contractor Quality Manager, Asia
Vishay Siliconix (Shanghai)
Shanghai
08.2014 - 09.2019
- Manage world-wide customer support for quality issues, including but not limited to 8D cycle times, content and action items including schedule and quality of 8D reports
- Implement systems and procedure to ensure customer requirement and 8D reports are delivered on-time meeting customer set standards
- Performing auditing and deep validation of sub-contractor capabilities as well as their process control
- General interface with customer for quality related issues – 8D, continuous improvement for new business and sustaining the business
- Daily review on CARS status to ensure cycle times are meets and the content of 8D is satisfactory
- Supporting the customer audit in all aspect when necessary
- Conduct meeting for Asia sites (Shanghai, Xian, Taiwan & Manila) on CARS status and benchmark activity base on the customer feedback
- Guideline subordinate on daily issues (customer complaint handling)
- Deploy automated quality system
- In house consultant for 6 sigma green belt project
- Perform sub-contractor qualification audit base on VDA6.3 methodology
- Involve in safe launch monitoring for new sub-contractor
- Oversee the KPI for sub-contractor and coordinate improvement in case KPI is not meet
- Raise improvement request and follow up periodically for selected sub-contractor as per KPI monitor
- Continuously reduce the valid customer complaint rate and meet corporate goal (2015 :306 cases, 2016 :188 cases, 2017 :113 cases & 2018 : 78 cases)
- Implemented quality system automation on eFMEA, eControl Plan, Customer Special Requirements, Benchmark, next plan is on 8D management
- Huawei Quality Scorecards achieve 5 quarter continuously rank A since Q3’17 to Q4’18 and maintain rank A~B since 2014
- Develop internal team on 8D methodology and standardize the requirement across the Asia factory
Customer Quality Engineering – QE Manager
Utac Semiconductor (Dongguan) (Formerly known as ASAT)
Dongguan
02.2012 - 07.2014
- Customer Quality Engineering is to provide a service to customer who has signed a contract with the company
- Based on the requirements, services many customers around a defined territory
- General interface with customer for major customer issues – Chair weekly meeting with customer to review weekly yield, customer complaint/low yield issues status update
- Daily review Customer complaint VOC and low yield VOP, follow up with team for critical quality issue
- Monitor 8D cycle time
- Weekly / Monthly / Quarterly Yield & Quality issue reports preparation and related improvement plan follow up
- Customer spec review and product criteria establish
- Regular meeting with internal team for quality issue improvement or yield improvement to achieve customer satisfaction
- Attend customer visit/audit and prepare internal arrangements per agenda
- Attend the meeting and prepare meeting minutes, follow up action items
- Guideline subordinate on daily issues (customer complaint following, hold lot disposition, customer yield report preparation)
- In house trainer for 6 sigma methodology green belt – Completed 2 Batch green belter
- Project facilitator for Green Belt Project (CIT)
- Train and develop 2 batch of 6 sigma green belt for improve the problem solving skill internally
- Develop and coordinate quality system automation system for ex
- RMS, NPI, QAIA, Maintenance & etc
- Keep good relationship with key customer and positive feedback from the customer on the support given
Process Quality Control Section – Staff Engineer (Assistant Manager)
Renesas Electronic Semiconductor SdnBhd (Malaysia) (Formerly known as Hitachi Semiconductor)
Bayan Lepas FIZ, Penang
07.2000 - 02.2012
- Maintain product quality level and seek continuous improvement for MOSFET/Linear Front of Line processes
- Oversee overall quality performance for every assembly process based on quality inspection at each process
- Take action against deteriorated process with coordinate internal cross functional team to resolve the issue
- Conduct company wide quality improvement project to meet or exceed customer expectation
- Generally maintain product quality level and seek continuous improvement for MOSFET/Linear Front of Line processes and oversee overall quality performance, resolve quality arise issue together with cross functional team
- Manage and provide guidance to subordinate in daily job function and conduct appraisal exercise for subordinates
- Responsible for setting quality goals base on company objectives, measure & report results
- Manage & lead the quality team/interface with cross functional team or parent company to achieve quality goals
- Plan and set-up standards and check points, perform data monitoring/analysis and develop appropriate reactions plans and containment actions inclusive of but not limit to suspend delivery / warehousing / production
- Formulate companywide improvement project namely 'Quality Management Program'
- Follow up on the progress to ensure the Departmental Objectives are met
- Issue Monthly Report to communicate on quality situation of each process to related departments
- Organizing monthly Quality Forum with attendants of senior management to communicate internal and external quality situation to drive for quality awareness and continual improvement
- Ensure change management procedures being fulfill and no impact of product quality
- Conduct periodic sub-contractor quality system compliance audit
- Benchmark important quality problems amongst sites and deploy lesson learn from parent company
- Liaise with 'Parent Company' related to customer related issue, quality problem, yield and fulfill customer expectation related to quality problem, yield and process related problem
- Perform in factory process audit and feedback non-compliance items to the respective departments and follow up on the corrective actions implementation
- Completed 2 six sigma project on chronic issue – Package Crack and Wire Peeling
- Manage to save cost of RM700K for Package Crack and RM28K for Ball Shear Force Out of Spec
- Reduce significantly the customer complaint from 200 cases / quarter to 12 cases / quarter
- Successfully setup Power MOSFET and flip chip production line
Management Executive
Fuh Kai Electronic
Perai Industrial Zone
06.1999 - 07.2000
- Production human resources management (1 of 3 shift manufacturing operator)
- Responsible to New product research and development & prototype launching
- Responsible to Take Up section process parameter modification & improvement activity
- Product and Process abnormality handling and troubleshooting
- Maintain the working environment safely, healthy and tidy
- Daily production process control and monitoring
- Achieve target yield
Education
Bachelor of Science - Physics
10.1996 - 10.1999
Master of Science - Electrical And Electronic Engineering
10.2022 - 10.2024
Skills
Six Sigma Black Belt, VDA, SPC, MSA, APQP, Customer Engagement, MS Office, 8D, FTA, Fishbone Analysis, Minitab, Silvaco Atlas, Problem Solving, Continuous Improvement, QC Tools, Staff Management, Work Planning and Organization, Resource Coordination, Coaching and Mentoring, Training and Development, Staff Hiring and Retention, Vendor Management, Motivational Leadership, Teamwork and Collaboration, Customer Relationship Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveSoftware
Minitab
Silvaco Atlas
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Accomplishments
24 years experience in Quality Assurance for semiconductor industry in area of in-factory process quality, supplier quality and customer quality.
Communicate with Asia base customer related to Quality Issues, lead cross functional team in problem solving, conduct customer audit & key auditee and/or assist in customer audit inclusive of automotive customer (Toyota, Mitsubishi, Honda, Denso, Continental, Bosch & etc).
Drive customer complaint reduction meet to company goal.
Six sigma black belt, completed two 6 sixgma project for chronic problem.
Experience in setup TS16949 for automotive product & key member in APQP.
Champion for SPC, FMEA & MSA for TS16949 certification.
Experienced in new product line setup for power MOSFET/flip chip device.
Experienced and mentor for 8D, FTA, RCA, GR&R , 5-Why.
Conduct VDA6.3 audit on new and/or existing sub-contractor either for readiness check or system compliance due to quality issue.
Monitor sub-contractor performance and drive improvement in order to meet KPI special focus on quality rating.
Coordinate company wide quality system automation (FMEA/Control Plan/Customer Special Requirements/Quality Issue Fan Out) and deployment of it for Asia factory in China/Taiwan/Philippines.
Timeline
University Science Malaysia - Master of Science, Electrical And Electronic Engineering
10.2022 - 10.2024
Quality Department Manager - Unisem Chengdu Co., LTD
05.2021 - 10.2023
Quality Director - SMAT Technology (Hefei)
10.2020 - 04.2021
Sr Customer Quality Manager/Sub-contractor Quality Manager, Asia - Vishay Siliconix (Shanghai)
08.2014 - 09.2019
Customer Quality Engineering – QE Manager - Utac Semiconductor (Dongguan) (Formerly known as ASAT)
02.2012 - 07.2014
Process Quality Control Section – Staff Engineer (Assistant Manager) - Renesas Electronic Semiconductor SdnBhd (Malaysia) (Formerly known as Hitachi Semiconductor)
07.2000 - 02.2012
Management Executive - Fuh Kai Electronic
06.1999 - 07.2000
University Science Malaysia - Bachelor of Science, Physics
10.1996 - 10.1999
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