Hi, I’m
Jan Michael Varias
Desktop Support Engineer
Bacoor
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
year of professional experience
4
years of post-secondary education
Work History
Teleperformance PhilippinesParanaque
Desktop Support Engineer
01.2023 - Current
Job overview
- Configured hardware, devices, and software to set up work stations for employees.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored system performance to maintain system integrity.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Monitored systems in operation and quickly troubleshot errors.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained support policies and methods of support delivery to provide technically accurate solutions to users.
Education
STI CollegeLas Pinas City
Bachelor of Science from Information Technology
06.2018 - 07.2022
Skills
Local Area Networking
undefinedTimeline
Desktop Support Engineer
Teleperformance Philippines
01.2023 - Current
STI College
Bachelor of Science from Information Technology
06.2018 - 07.2022
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