Janet Ng
Receptionist
Hong Kong
Summary
Proven ability to resolve issues effectively while managing multiple tasks. Skilled in data entry and fostering strong relationships, contributing to enhanced operational efficiency and client satisfaction.
Overview
18
18
years of professional experience
Work History
Receptionist
Jones Lang LaSalle Limited
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Meeting room booking and setup.
- Procure office supplies (pantry, toner, stationery).
- Arrange the courier.
- Schedule maintenance with the vendor.
- Handle the retired asset, and arrange for collection.
- Application for WasteWise Certificate.
- Invoice handling.
- Monthly Inventory Report.
- Vendor Comparison.
- System handling (FIMA, Corrigo, OSvC, Unifier, BADGE, Iron Mountain).
Receptionist
Oracle Systems Hong Kong Limited
06.2014 - 10.2023
- Meeting room booking and setup.
- Managing phone calls.
- Greeting visitors.
- Handling Mail and Deliveries.
- Administrative support.
- Process invoices.
- Managing system (OSvC, BADGE, Iron Mountain)
- Application of WasteWise Certificate.
- Schedule maintenance with the vendor.
- Budget forecast.
- Procure office supplies (stationery, pantry, toner, copy paper).
- Vendor Comparison
Senior Tutor
Able Plus Education Center
02.2011 - 06.2014
- Advised on course selection based on individual goals while considering prerequisites needed for desired career paths.
- Managed scheduling and logistics for multiple concurrent tutoring assignments, ensuring timely completion of each session without compromising quality or attention to detail.
- Provided critical support during exam preparation periods, enabling students to achieve higher scores on standardized tests.
- Designed customized lesson plans to address individual student needs, leading to increased understanding of complex concepts.
- Developed strong rapport with students and parents, establishing trust and open communication channels for addressing concerns.
- Assisted students in developing effective study habits and strategies, equipping them with essential skills for lifelong learning.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Procure office supplies
- Invoice handling.
Senior Tutor
Rising Tutorial School
09.2007 - 01.2010
- Conducted workshops on various academic topics, enhancing students'' skills and confidence in challenging subject areas.
- Encouraged growth mindset among tutees through positive reinforcement techniques aimed at developing confidence in their abilities.
- Evaluated student progress regularly through assessments and feedback sessions, ensuring continuous improvement in performance.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Monitored student progress and provided feedback and support.
- Procure office supplies
- Invoice handling.
Education
Clinical Nutrition
HKUSPACE
North Point, Hong Kong 04.2001 -
Nutrition
HKUSPACE
North Point, Hong Kong 04.2001 -
Mathematics
The World Association of Abacus And Mental Arithmetic
North Point, Hong Kong 04.2001 -
Mathematics
International Abacus & Mental H.K Development
North Point, Hong Kong 04.2001 -
Phonetic
International Phonetic (H.K.) Association
Mong Kok, Hong Kong 04.2001 -
CIBTAC
England 04.2001 -
Buddhist Yip Kei Nam Memorial College
Tsing Yi 04.2001 -
Sacred Heart Canossian College
Pok Fu Lam 04.2001 -
Skills
Data entry
Telephone skills
File management
Office management
Timeline
Receptionist
Jones Lang LaSalle Limited
11.2023 - Current
Receptionist
Oracle Systems Hong Kong Limited
06.2014 - 10.2023
Senior Tutor
Able Plus Education Center
02.2011 - 06.2014
Senior Tutor
Rising Tutorial School
09.2007 - 01.2010
Clinical Nutrition
HKUSPACE
04.2001 -
Nutrition
HKUSPACE
04.2001 -
Mathematics
The World Association of Abacus And Mental Arithmetic
04.2001 -
Mathematics
International Abacus & Mental H.K Development
04.2001 -
Phonetic
International Phonetic (H.K.) Association
04.2001 -
CIBTAC
04.2001 -
Buddhist Yip Kei Nam Memorial College
04.2001 -
Sacred Heart Canossian College
04.2001 -
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