Jogging
JANE CHIN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and proven leadership and interpersonal skills. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
Commercial Manager
Hong Kong Aircraft Engineering Company Limited
1 2022 - Current
- Leading a team of 14 members to provide airlines account management, customer services, contract management, marketing strategy development and new business development
- Leading tender process, development of business proposals and compilation of Financial Deal Summary (FDS)
- Preparing KPI reports, customer satisfaction reports, business review for presentation to senior management and leadership team
- Analyzing business data and assisting management forecast on business outlook and potential development areas
- Guiding development and implementation of contracts renewal to maximize revenues and sustainable growth of business
- Leading commercial proposals compilation to meet profitability target taking into consideration of market and customer intelligence from Group Commercial, and the entity’s business strategy
- Contributing to achievement of profitability and market share in accordance with budgets
- Monitoring and understanding competition landscape, sales activities, and market trends
- Complying with applicable operating and internal control procedures.
Assistant Commercial Manager
Hong Kong Aircraft Engineering Company Limited
06.2019 - 12.2021
- Led Customer Relations team on providing on-site customer services to airlines customers representatives and maintained customers satisfaction
- Led the team to exploit business opportunities with existing and potential customers to achieve revenue targets
- Supported Managers and business units for budget planning and workloads forecasting
- Assisted Commercial Manager in staff development plans and departmental recruitment
- Maintained and reviewed departmental business processes (E.g., contract renewal optimization project)
- Recommended customer engagement plans and supported the team for regular engagement, performance review and relationship building.
Commercial Officer, Line Services
Hong Kong Aircraft Engineering Company Limited
06.2016 - 05.2019
- Contracts management and negotiation with internal and external stakeholders
- Led the team for passenger airlines’ account management
- Data collection, market analysis and strategy implementation for business development
- Attended international conference and overseas customers meetings
- Corporate event management e.g
- Japanese schools visit with around 80 students, Airbus static display show etc
- Received HAECO Customer Service Award in May 2018 – Certificate of Excellence Team.
Assistant Commercial Officer, Line Services
Hong Kong Aircraft Engineering Company Limited
07.2013 - 05.2016
- Led Certificate of Excellence project and obtained bronze level award for the team
- Prepared KPI reports and held regular performance review meetings with customers
- Profitability and revenue analysis for business development
- Prepared and submitted proposals according to tenders’ requirements
- Managed customers' complaints and warranty claim with internal and external stakeholders
- Represented line services commercial for e-invoicing project.
Commercial Coordinator, Line Maintenance
Hong Kong Aircraft Engineering Company Limited
07.2011 - 07.2013
- Managed day-to-day requests from airlines, business jets and engines leasing companies
- Arranged customer performance review meetings and maintained services delivery
- Ensured contract compliance and prepared services guides to frontline and supporting departments
- Drafted e-newsletters, prepared company presentations and commercial proposals submission to customers
- Accounts receivable management
- Assisted Market Analyst in setting up company budget on yearly basis.
Summer Internship, Marketing Trainee
Yau Lee Construction Company Limited
07.2010 - 08.2010
- Directed and motivated a team of 4 people to carry out a Consumer Satisfaction Survey.
Education
Bachelor of Business Administration - MarketingHuman Resource Management
The Chinese University of Hong Kong
01.2008 - 04.2011
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Immaculate Heart of Mary College
01.2001 - 04.2008
Skills
- Interpersonal Skills
- Contract terms negotiation
- Account Servicing
- Effective Communication
- Pricing strategy
- Problem-Solving
- Self Motivation
Exchange Experience
05/01/10, Summer Exchange Programme with Southwest University in Chongqing China
Certification
07/01/20, AC&A Consultancy & Training Co. Ltd., Lean Six Sigma Green Belt
Languages And Skills
Cantonese, English, Mandarin, Chinese and English Typing, Microsoft Word, PowerPoint, Excel, Photoshop
Interests
Swimming
Wing Chun
Timeline
Assistant Commercial Manager
Hong Kong Aircraft Engineering Company Limited
06.2019 - 12.2021
Commercial Officer, Line Services
Hong Kong Aircraft Engineering Company Limited
06.2016 - 05.2019
Assistant Commercial Officer, Line Services
Hong Kong Aircraft Engineering Company Limited
07.2013 - 05.2016
Commercial Coordinator, Line Maintenance
Hong Kong Aircraft Engineering Company Limited
07.2011 - 07.2013
Summer Internship, Marketing Trainee
Yau Lee Construction Company Limited
07.2010 - 08.2010
Bachelor of Business Administration - MarketingHuman Resource Management
The Chinese University of Hong Kong
01.2008 - 04.2011
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Immaculate Heart of Mary College
01.2001 - 04.2008
Commercial Manager
Hong Kong Aircraft Engineering Company Limited
1 2022 - Current
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