Jan Gregory

• I currently work remotely from home in UK supporting the Malaysia business
• Achieved ISO9001 & ISO14001 certifications by ensuring compliance with international rules and regulations
• Top global performance on GDPR compliance across the Crown group
• Lead & guide Business Unit Managers in completion of risk assessments, compliance reporting and implementation of audit recommendations, turning observations into actions
• Conduct remote & physical audits across all business units to ensure adherence to Crown Group & ISO standards and identified areas for improvement
• Managed practical action plans to respond to audit discoveries and compliance violations
• Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
• Counseled committees and department heads regarding compliance risks and standards.
• Project managed and lead the ISO27001 project team towards Information Security Certification which was achieved in March 2023
• Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution
• Oversaw proper maintenance and dissemination of filing documentation as well as records and reports for review by various departments
• Scheduled and conducted evaluations of company policies, procedures and internal control structures

• Managed and motivated the Global Mobility Team with accountability for delivering revenues 78% in excess of 2021 budget contributing profit in excess of budget by 84% in 2020, 227% in 2019
• Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Manage all job costing and internal/external client invoicing, accounts payable & receivable
• Improved aging debtor days by over 18% year on year
• Renewed major contracts for international banks & semi-conductor manufacturing, securing 2 top 5 clients for Crown Malaysia across all business units
• Manage corporate client relationships, contracts, RFP's, tenders, client audits and vendor assessments
• In addition to my Director role I was also the Branch Management Representative managing the retention of ISO certification, compliance for GDPR & conducting internal audits.
• Mentored departmental team, boosting efficiency, success and morale among employees
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values

• Manage service delivery for relocation services (destination, visa & immigration services) with high levels of client satisfaction & retention
• Managed profitable P&L, Manage relocation team in Malaysia
• Successfully implemented new business and Client Account Manager for Nestle group move (150+) into Malaysia setting up their new global service hub
• Hired and directed teams to achieve daily and long-term operations and business goals

I took a career break in order to travel

• Manage the global mobility contract (Novartis) for destination, immigration, expense management, compensation and household goods moving services achieving outstanding customer satisfaction levels
• P&L responsibility, delivering high profit levels
• Managed accounts to retain existing relationships and grow share of business
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Manage the team of mobility advisors in Basel, with hubs in Singapore, USA and Switzerland with very low staff turnover.

• This was a temporary trouble-shooting position where I set up and managed a small task force for a relatively new client engagement (Michelin) which was suffering from major service escalations which put the global relationship at risk
• Encouraged creative thinking, problem solving, and empowerment as part of management team to improve morale and teamwork.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Mentored departmental team, boosting efficiency, success and morale among employees.
• Interacted with clients on regular basis to quickly alleviate issues and provide project updates

• I took a six-month sabbatical to focus on my personal health, fitness and general wellbeing.

• Regional role, overseeing service delivery throughout Asia region. Oversight and management of mobility P&L.
• Worked closely with organizational leadership and board of directors to strategically affect operational direction.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Developed impactful and strategic partnerships with clients to drive business development.
• Supported business development in global RFP's and Best & Final presentations for Shell, HSBC, P&G, Takeda.
• Implementation of new client business and regional account manager for EY engagement.
• Managed the transition out and handover of Shell APAC engagement & managed all staff retrenchment matters.

• Implementation of mobility engagement (Shell) throughout APAC & Middle East
• Created and trained a new team of 20 Mobility Specialists in Malaysia
• Managed the regional P&L, revenue, invoicing, vendor management, compliance
• Delivered high profit levels in excess of budget, capitalised on new revenue streams
• Account management of client, creating & revising operational procedures with a focus on Compliance & Health & Safety
• Managed a team of 7 Regional Account Managers in Malaysia, China, Singapore, Dubai, Australia, USA & India
• Managed 3000+ assignees destination & immigration services
• Renegotiated contracts with expiring accounts to continue relationship with Shell
• Communicated by phone, email and traveled internationally for face to face contact with key country stakeholders.
• Reviewed orders and client requests to streamline delivery services.

• Created and delivered a Global Financial Services Training and Development
• Identified plans and resources required to meet project goals and objectives.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Programme to the GFS sales directors' & the global sales teams ‑ 140 delegates from over 50 countries
• Workshops delivered in 9 countries across Europe, Asia, Africa & USA within 6 months.