JAMES CHEE WAI LEUNG
Hong Kong, Shatin
Summary
I have established overall corporate training and front-line training programs. I have designed and implemented training for each project, including management trainee program, leadership development program, and talent development program. Additionally, I have assisted overseas branches to establish their own Training and Development departments.
Professional in field of learning and development, bringing wealth of experience and results-driven mindset. Known for crafting impactful training programs that elevate team performance and adapt seamlessly to evolving business needs. Valued for strong collaboration skills and reliability, with demonstrated ability in instructional design and leadership.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Senior L&D Manager
Popular Group HK
11.2019 - Current
- Company Overview: Educational Publishing & Education Centers
- Develop and implement training and manpower strategy aligned with annual business plan
- Create training materials for both hard and soft skills in accordance with brand guidelines
- Plan and execute timely and effective learning and development programs based on annual, quarterly, and monthly training plans
- Follow-up and assess the application of knowledge and skills acquired during training
- Collaborate with different business units to devise manpower and talent development plans
- Manage the Leadership and Talent Development Programs
- Establish a Learning Management System/e-learning for all companies within the grou
- Provided one-on-one coaching to employees to enhance their soft skills and career development
- Developed and implemented CSR and ESG initiatives, including organizing volunteer events, reducing carbon footprint, and promoting diversity and inclusion
- Formulated and monitored execution of training strategies to support the company's overall business objectives
- Developed a new Learning Management System and e-learning culture for all companies within the Popular Group HK
- Managed annual L&D budgets, maximizing ROI through strategic allocation of resources and cost-effective training methods.
- Implemented e-learning platforms for remote employees, facilitating ongoing professional development despite geographical constraints.
Senior Operation Manager
Sportshouse Company Limited
02.2015 - 11.2019
- Company Overview: Sportshouse, CPU, Nike, Adidas, Red Wing, New Balance, Birkenstock, Asics, Onitsuga Tiger
- Managed all business channels performance, including sales, operations, and strategy direction
- Identified training needs and designed and delivered in-house training and development programs for front-line staff and office colleagues
- Evaluated and explored more training resources to enhance training effectiveness
- Managed the Mystery Shoppers Program, produced reports and analyses for management review
- Assisted and coordinated all corporate-level learning and development programs
- Coordinated with suppliers and arranged all operational and training affairs
- Developed a Learning Management System for front-line operations
- Provided one-on-one coaching to employees to enhance their soft skills and career development
- Developed and implemented CSR and ESG initiatives, including organizing volunteer events and promoting diversity and inclusion
- Designed and delivered in-house training and development programs for front-line staff and office colleagues, resulting in improved employee performance and customer satisfaction
- Managed the Mystery Shoppers Program, producing reports and analyses for management review, leading to improvements in customer service
- Successfully coached employees to improve their performance and career development
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
Training Consultant
Tiptop Consultants Limited
03.2013 - 01.2015
- Delivered training programs and workshops to clients that motivated, improved competencies and performance, and directly impacted results
- Diagnosed learning issues that helped people do better and assisted clients in measuring and enhancing training results
- Improved student performance by defining clear goals and communicating performance metrics.
- Monitored industry trends and best practices in adult education, applying relevant insights to continually enhance program offerings.
- Negotiated contracts with external vendors for specialized services or training courses to remain competitive and in tune with industry standards.
Training Manager
Swire Resources Limited
10.2012 - 02.2013
- Company Overview: Marathon Sports, Catalog, GigaSports, Nike, Columbia, Rockpot, Speedo, Chevignon, Aerosole, Adidas, CathKidston, and Repetto
- Identified training needs for all brands, designed, delivered, and evaluated in-house training programs for front-line sales staff
- Worked closely with the operation team to develop appropriate training programs
- Managed the Mystery Shoppers Program
- Designed, developed, and evaluated all Leadership/Career Development Programs
- Managed the Shop-level Management Trainee Program
- Coordinated all office-level training
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Successfully handled the Change Program for new brands, resulting in a smooth transition and improved employee performance
- Winner of the HKRMA Service & Courtesy Award 2012 (Junior & Supervisory Level), in charge of the whole program, including design, conduct, coach, and evaluate the program
Training Manager
Optical 88 Limited
07.2007 - 07.2012
- Set up operations and training department and systems for different regions
- Identified operations and training needs, designed, delivered, and evaluated in-house training programs for front-line sales staff
- Reviewed and maximized training effectiveness to drive results
- Designed, developed, and evaluated all Leadership/Career Development Programs and the Mystery Shoppers Program
- Successfully formulated and implemented overall operations, training, and HR strategies about staff recruitment and training and operation issues in Hong Kong, China, Macau, Malaysia, Thailand, and Singapore
- Set up the company's incentive program and Mystery Shoppers Program, successfully increasing, motivating, and rewarding deserving employees
- Created the operations manual with standard processes for shop operations
- Winner of the HKRMA Service & Courtesy Award 2011 & 2012 (Supervisory Level), in charge of the whole program, including design, conduct, coach, and evaluate the program
Education
Bachelor of Business Administration -
University of Management And Technology
USA, Virginia 07.2006 - 03.2009
Associate Degree - undefined
University of Hawaii
Honolulu, Hawaii 08.1991 - 08.1993
Diploma of Education - undefined
McKinley High School
Honolulu, Hawaii 09.1989 - 06.1990
Skills
Training delivery
undefinedCertification
- Certified LEGO®️ SERIOUS PLAY®️ Method Facilitator
Salary - Current Expected
HKD60,000/Negotiable
Timeline
Senior L&D Manager
Popular Group HK
11.2019 - Current
Senior Operation Manager
Sportshouse Company Limited
02.2015 - 11.2019
Training Consultant
Tiptop Consultants Limited
03.2013 - 01.2015
Training Manager
Swire Resources Limited
10.2012 - 02.2013
Training Manager
Optical 88 Limited
07.2007 - 07.2012
Bachelor of Business Administration -
University of Management And Technology
07.2006 - 03.2009
Associate Degree - undefined
University of Hawaii
08.1991 - 08.1993
Diploma of Education - undefined
McKinley High School
09.1989 - 06.1990
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