Digital photography
James Almero
Onsite Technician
Hong Kong,Hong Kong
Summary
Specialized AV-VC conferencing, focused on support of IT system and application rollouts, from planning through day-to-day management. Over 14 years in Information Technology, Helpdesk, supporting and handling large-scale of end users, Managed Onboarding of equipment and project resolution to distributed environments. Consistently sought to advise executives on product used, sound knowledge and expertise in strategic planning. Successful track record leading implementation processes, roadmapping and risk assessment management.
Overview
20
20
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
AV Technical Specialist
AVISPL
Hong Kong, Hong Kong
04.2020 - Current
- Troubleshoot AV/ Video Conferencing, setup requirements, reporting issues, ad hoc support from Onsite VC team.
- Update and resolve user issues relating on Zoom and other Video conferencing platforms
- Maintain daily and weekly PMV for all VC rooms to ensure operations condition
- Check Service Now tickets for proper administration and meeting SLA
- Check and balance adhoc support within the VC Team for proper handling of events with Daily calendar task
- Email response and address issue that need attention
- Prioritizing P1 issues to avoid SLA breached
- Update process documents related to Onboarding (whitelisting), Procurement, Incident Management, Event Management, CMP, Service Now, etc
- Knowledge related Logitech Meet Up (setup and configuration), Microsoft Teams, Webex, Bluejeans, Zoom, Cisco system - VC Cameras and other videoconference applications
IT Support Specialist/ Manager
French Chamber of Commerce & Industry Hong Kong
10.2019 - 01.2020
- Maintain desktops up to laptops, AV equipment, server and office network for office users and Business Centres operations, running condition and performance. Avoiding delays and breakdown.
- Support conference setup for external venues
Field Service Engineer
DXC Technology
10.2016 - 09.2019
- Working daily with End User, external Client and Customer Service-related issues on site
- Constant reporting in related to Service Now issue, handling and resolution
- Handling end user training on their virtual meeting via MS Teams or Zoom for better experience.
Facility Technical Specialist (Senior)
Cliftons Hong Kong Limited
11.2013 - 08.2016
- Troubleshoot internal IT infrastructure and network-related problems, image creation using Ghost server, assist internal user on active directory and other helpdesk issues
Associate Engineer
systemsGo Hong Kong Limited
09.2011 - 11.2013
- Provide regular scheduled and ad hoc support to systemsGo clients
IT Field Engineer
Asia Broadcast Satellite (HK) Limited
06.2011 - 08.2011
- Responsible for providing Technical and System Support to ABS Internal IT Infrastructure
Customer Service - Coordinator
Verizon Business
09.2009 - 06.2011
- Handled booking for Audio and Net Conferences, by phone, fax or email request
Customer Service Rep./ IT & T Coordinator
Regus Business Center Limited
04.2007 - 02.2009
- Providing IT support - network setup, hardware and software configuration & repair, troubleshooting and maintenance for clients and internal staff
IT Network Engineer Supervisor
Internet Gaming Entertainment Limited
03.2006 - 04.2007
- Providing IT Helpdesk for Internal and Operation staff, HR, Accounting and Finance department as well as Prospective Clients
IT Junior Network Support Engineer
04.2004 - 03.2006
- Provides user account setup, email, creates Static IP address and granting permission to allow new employees accessing office tools, equipment, internet and virtual storage
Education
Bachelor of Science - Computer Networking and Telecommunications
FEATI University
Manila, Philippines 06.1991 - 05.2003
Associate of Science - Information Technology
AMA-Tel
Manila, Philippines 04.2001 - 05.1998
High School Diploma -
Immaculate Heart of Mary School
Laguna, Philippines 06.1987 - 05.1991
Diploma in Primary Education - Primary Education
Yangco Elementary School
Manila, Philippines 06.1981 - 05.1987
Skills
T & I Networking - Hands on experience with WAN and LAN, TCP/ IP (routers, hubs and switch) and configuration
Availability
one month
Personal Information
Expected Salary: HKD $28,900 - 30,000
Additional Information
I have been moving across different clients, platform, operation, Setup and configuration through out the years of exposure and learning.
I have support different types of events from Townhall to training, Live events, running video feed/ focus for Auditorium and online Webinar.
I have been constantly supporting different equipments
Interests
Audio-Sounds Visual effects
Video Streaming
Video Editing
Timeline
AV Technical Specialist
AVISPL
04.2020 - Current
IT Support Specialist/ Manager
French Chamber of Commerce & Industry Hong Kong
10.2019 - 01.2020
Field Service Engineer
DXC Technology
10.2016 - 09.2019
Facility Technical Specialist (Senior)
Cliftons Hong Kong Limited
11.2013 - 08.2016
Associate Engineer
systemsGo Hong Kong Limited
09.2011 - 11.2013
IT Field Engineer
Asia Broadcast Satellite (HK) Limited
06.2011 - 08.2011
Customer Service - Coordinator
Verizon Business
09.2009 - 06.2011
Customer Service Rep./ IT & T Coordinator
Regus Business Center Limited
04.2007 - 02.2009
IT Network Engineer Supervisor
Internet Gaming Entertainment Limited
03.2006 - 04.2007
IT Junior Network Support Engineer
04.2004 - 03.2006
Associate of Science - Information Technology
AMA-Tel
04.2001 - 05.1998
Bachelor of Science - Computer Networking and Telecommunications
FEATI University
06.1991 - 05.2003
High School Diploma -
Immaculate Heart of Mary School
06.1987 - 05.1991
Diploma in Primary Education - Primary Education
Yangco Elementary School
06.1981 - 05.1987
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