James Wong
Hong Kong
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Digital Ambassador
HSBC
05.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped 10 customers to solve the issues of using online banking services at the same time
Customer Services Representative
Bank of East Asia
08.2023 - 05.2024
- Delivered exceptional customer service in banking to enhance client satisfaction.
- Executed daily financial transactions with precision and accuracy.
- Managed high-pressure situations effectively, resolving disputes while maintaining professionalism.
Customer Services Officer
Cathay Pacific
06.2022 - 03.2023
- Delivered exceptional customer service during flight boarding and disembarking processes.
- Assisted over 50 passengers to transfer during a tight connection flight
- Executed tasks under pressure as directed by supervisor.
Part Time Passenger Services Agent
Jardine Aviation Services - Jardine Airport Services
01.2019 - 12.2019
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Escorted 6 passengers from arrival hall to the bus stations in order to assist them transferring from Hong Kong Airport to mainland China
- Assisted in arranging 10 wheelchairs during arrival of the flight
Education
Bachelor of Aviation - Management - OBANH
University of South Australia
08.2019
Higher Diploma - Aviation Studies
HKU Space Community College
08.2018
Skills
- Positive attitude and teamwork
- Customer service excellence
- Problem-solving skills
Languages
Native in Cantonese, fluent in English and Mandarin
Timeline
Digital Ambassador
HSBC
05.2024 - 07.2024
Customer Services Representative
Bank of East Asia
08.2023 - 05.2024
Customer Services Officer
Cathay Pacific
06.2022 - 03.2023
Part Time Passenger Services Agent
Jardine Aviation Services - Jardine Airport Services
01.2019 - 12.2019
Bachelor of Aviation - Management - OBANH
University of South Australia
Higher Diploma - Aviation Studies
HKU Space Community College
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