Jamallulail Yub
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Core Leader
Nike Malaysia
Johor
12.2021 - Current
- Encouraged departmental employees to present positive, exemplary image to customers.
- Managed senior-level personnel working in operation and back of house capacities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Stockroom Assistant (Athlete)
Nike Malaysia
Johor
08.2020 - 12.2021
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
Assistant Restaurant Manager
Pistachio Middle Eastern & Mediterranean Grill
Orchard Road, Singapore
11.2018 - 03.2020
- Managing reservation and handling a large group for special event such as from Embassy, Ministry and Corporate company.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as lunch and dinner hour.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Shift Leader
Toastbox Sdn Bhd
Johor Bahru
04.2018 - 10.2018
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Bakery Chef
TW Original Cake Sdn Bhd
Johor Bahru
08.2017 - 03.2018
- Resign due to redundancy
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Established merchandising, sales and profit objectives to drive business success.
PADI Dive Master (Internship)
Universal Diver
Perhentian Island
04.2017 - 06.2017
Supervisor
Lavender Confectionary & Bakery
Johor Bahru
12.2016 - 03.2017
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored expenditures to mitigate risk of overages.
Assistant Manager
Bayu Dive Lodge
Perhentian Island
02.2013 - 10.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Malaysian Certificate of Education (SPM)
SMK Pandan Indah (Secondary School)
Kuala Lumpur, Malaysia 01.2006 - 12.2010
Skills
Excellent Communication
Interest - Diving
When you’re diving, it’s a totally different ball game because being immersed underwater is such a sensory experience. Everything you can feel, hear and see comes into sharp focus. Your breathing becomes slow, purposeful and rhythmic. And you’re suddenly aware of how your movements connect with each intake of breath. Diving is a lot like Meditation.
Timeline
Core Leader
Nike Malaysia
12.2021 - Current
Stockroom Assistant (Athlete)
Nike Malaysia
08.2020 - 12.2021
Assistant Restaurant Manager
Pistachio Middle Eastern & Mediterranean Grill
11.2018 - 03.2020
Shift Leader
Toastbox Sdn Bhd
04.2018 - 10.2018
Bakery Chef
TW Original Cake Sdn Bhd
08.2017 - 03.2018
PADI Dive Master (Internship)
Universal Diver
04.2017 - 06.2017
Supervisor
Lavender Confectionary & Bakery
12.2016 - 03.2017
Assistant Manager
Bayu Dive Lodge
02.2013 - 10.2016
Malaysian Certificate of Education (SPM)
SMK Pandan Indah (Secondary School)
01.2006 - 12.2010
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