Jahangir Khan

Work History

Shangri-la International Hotel Management Limited

11.2022 - Current

Installed, configured, tested and maintained operating systems, application software, and system management tools Using Different platforms.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Gained strong leadership skills by managing projects from start to finish.
Adaptable and proficient in learning new concepts. Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated strong organizational and time management skills while managing multiple projects.
Completed projects in Microsoft Azure, Created, updated and maintained Azure security standards and best practices across Azure domain.
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance. Developed strong communication and organizational skills through working on group projects.
Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Worked closely with product development and product management teams to enhance products. Coordinated deployments of new software, feature updates and fixes. Performed system and acceptance testing with customers.
Developed and executed system build plans for software architecture, information security and hardware deployment. Troubleshot complex problems and collaborated with technical experts in various domains.

Integrated Global Solutions Limited

06.2021 - 10.2022

Resolved problems, improved operations and provided exceptional service.
Prepared a variety of different reports and Tested functional security compliance of company servers.
Worked closely with other departments to establish specifications and system designs templates to maintain all servers high standards of cyber security.
Corrected, modified and upgraded software to improve performance.
Analyzed security logs to determine and alleviate network threats.
Created Ansible scripts and Automate Mass deployments.
Created Custom scanning templates For tripwire scanning and analysis's of the server results for compliance checks
Gained extensive knowledge in data entry, analysis and reporting.

Infocan Computer (HK) Ltd

10.2018 - 06.2021

Facilitated installation processes to deliver project requirements on time.
Evaluated existing procedures and made proactive adjustments to meet changing demands.
Developed proposals for clients outlining project scope and timeline.
Managed use of various types of databases and configured, installed and upgraded new ones.
Resolved issues related to operational components for LAN, WAN and voice systems.
Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Installed, configured, tested and maintained operating systems, application software and system management tools.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
Oversaw development and maintenance of organization computer systems and intranet.

Computer Solution Ltd

09.2015 - 09.2018

Removed malware, ransomware and other threats from laptops and desktop systems.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Configured hardware, devices and software to set up work stations for employees.
Performed root cause analysis and general troubleshooting.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Islamic Kasim Tuet Memorial College

03.2014 - 09.2014

Installed and configured software and hardware.
Reviewed system and network performance to make proactive adjustments based on established IT policies.
Managed network security and filtering settings.
Set up and maintained Windows servers.
Helped streamline repair processes and update procedures for support action consistency.
Patched software and installed new versions to eliminate security problems and protect data.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Configured hardware, devices and software to set up work stations for employees.
Removed malware, ransomware and other threats from laptops and desktop systems.