Jagjit Kaur
Learning & Development Professional
Summary
An experienced Learning & Development professional with strong interpersonal skills and the ability to effectively communicate with wide range of individuals. Worked in Gaming Industry, Hospitality and most recently Environmental Services Industry. Over 25 years of experience, achieved and maintained the in-house Approved Training Organisation (ATO) status for the hotels and in environmental services. A key dispenser of Workforce Skills Qualification (WSQ) training. Playing an important role in ensuring that all employees received relevant WSQ training on skills required for their jobs.
Overview
36
36
years of professional experience
Work History
Asst HR & Training Manager
Carlton City Hotel (Singapore) Pte. Ltd.
03.2023 - Current
- Full spectrum of HR activities, Develop and delivering in-house trainings, Employee engagement activities, Key role in rolling out the Risk Management Program.
- Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Strengthened interdepartmental communication and collaboration by facilitating cross-functional training sessions, fostering a culture of teamwork and mutual support.
- Managed budgets and resource allocation effectively, optimizing return on investment for all training initiatives undertaken by the department.
Manager, Learning & Development
RE Sustainability Cleantech Pte Ltd
11.2020 - 02.2023
- Developing training plans and deliver in-house trainings including WSQ programs.
- To ensure ATO status is maintained, rolled out Career Pathways and Learning Roadmap for Direct Labor staff.
- Ensuring that company meets business license criteria year to year, responsible to apply grants and work with relevant organization to achieve deliverables.
Director, Learning & Development
Millennium Hotels & Resorts
04.2016 - 08.2020
- Developing training plans for staff of properties in Singapore, Develop and deliver in-house trainings for SEA properties.
- Assist the Hotels in participating for relevant awards to boost staff motivation. Successfully rolled out the Leadership & People Management Program.
- Liaise with relevant Institutions for Internship Programmes for trainees' attachment & developing the Management Traineeship Program, Apply of grants and monitoring the progress.
Learning & Development Manager
Mandarin Orchard Singapore
11.2010 - 03.2016
- Delivering in-house training and WSQ courses internally as Trainer and Assessor.
- Delivering the Induction Programme, Townhall Meetings quarterly, Organizing Staff events, Organise and manage all Annual Staff Dinner & Dance events.
- Managing Staff Feedbacks, Plan and implement activities to improve well being of staff (Staff Engagement Wellness Programme).
- Liaise with relevant Institutions for Internship Programmes for trainees' attachment, Active in CSR programmes, Managing the Staff Reward & Recognition System.
- Assist Hotel in participating for relevant awards to boost staff motivation, Lobby Duties to assist and engage with guests.
Training & Development Manager
Grand Copthorne Waterfront Hotel
12.2007 - 10.2010
- Responsible to Identify skill gaps and propose for relevant training programme to the staff.
- Sourcing for course providers and course implementation /registration, preparation of training materials and deliver in-house training.
- Monitor and manage course enrolment for external trainings. Apply for government subsidies eg SDF and SRP. Maintain up-to-date training records and file documents. Conduct orientation programs for new hires.
- Manage the Step-Up points system for Service Excellence, Liaise with institutions for trainees. Assist the Hotel in participating for relevant awards to boost staff motivation, Preparation of monthly reports.
Executive (Admin & Human Resources)
Patig Asia Pacific Ltd
10.2007 - 12.2007
- Assist in the smooth flow of the operations. Monitor and update all invoices for payables and receivables. Coordinate with suppliers and vendors. Manage filing system.
Executive (Human Resources) cum Centre Administrator
The Shichida Method (S) Pte Ltd
02.2006 - 12.2007
- Benefits - Handle staff insurance matters and assist in the yearly renewal of insurance policies and claim procedures. Administer and record leave benefits, Update and maintain employee handbook, Monitor and track medical examination, Conduct benefits survey and make recommendations to ensure competitiveness and alignment of Bank's practice.
- Training - Process training sponsorship application forms, Assist in sourcing for course providers and course implementation / registration, Setup classroom and organize training materials for in-house courses, Monitor and manage course enrolment, Process reimbursement to course providers, Apply for government subsidies like SDF, SRP and FSDF, Update database on training sponsorship, Maintain up-to-date records and file documents, Conduct orientation program for new hires.
- Recruitment & Selection - Liaise with recruitment agencies on staff recruitment, Post advertisements in internet and newspapers, Select candidates for short listing, Arrange for interviews, Handle Employment Pass applications, Orientation for Staff.
- Human Resources Management - Prepare monthly staff listing and headcount reports to CEO, Provide support and advice to line managers on all HR matters, Participate in ad-hoc HR projects, Prepare employment contracts and staff confirmation letters.
- Centre Administrator - Ensure smooth flow of centre operations, Led and guide the staff, To handle feedback and complaints from customers, Manage the Volunteer Group known as Parent Support Group.
Human Resources
Singapore Turf Club
01.1992 - 02.2006
- Benefits - Assisted in developing and administering of HR policies and procedures, Maintained records of leave and medical benefits to ensure their accuracy, Handled staff insurance matters, and assist in the yearly renewal of insurance policies, Process and monitor Workmen.
- Compensation claims - Uniforms sourcing and issuance to staff, Headed the Welfare Committee, Headed the Dinner & Dance Committee, Compensation, Prepared performance appraisal forms and consolidating performance ratings, Assisted in the yearly salary and bonus review, Completed quarterly Ministry of Manpower surveys, Recruitment, Responsible for entire recruitment process, Applied appropriate visas and/or work passes for employees, Handled expatriate staff in their travel and accommodation arrangements.
- Human Resources Management - Prepared bi-monthly movement reports and monthly headcount reports, Administered staff confirmation, contract completion/renewal and agency staff matters, Maintained and update HR database in SAP.
- Prepared and checked expenses claim forms for Vice President, HR and expatriates. Arranged all travel arrangements for Management Committee, Chief Executive, Managers and all staff, Monitored the expenses and assisted in preparing yearly budget for the department. Assisted other departments in major Club's projects, Assisted the Racing Department Hospitality Desk during International Races.
Assistant Organizing Secretary
People's Association
01.1988 - 01.1992
- Monitor and update accounts of Youth Executive Committee (YEC), Organizing of activities for youth, adults & aged, Meeting sessions between YEC and MP of Town Council to address issues of the youth in the region, Oversee projects organized by YEC, Handled petty cash and cheque collections, Prepared full sets of accounts, Taking charge of the daily routine of the Community Centre, Covered duties of the Centre Manager in her absence
Education
Bachelor of Commerce (Management And Human Resource Management) -
Curtin University of Technology
Diploma in Business and Human Resources Management (Bronze Award) -
Singapore Human Resources Institute
Certificate in Human Resource Management - undefined
Singapore Institute of Human Resource Management
Skills
Exceptional communicator
undefinedAccomplishments
- Achieved the Gold Health Award for Mandarin Orchard Singapore for the Year 2015.
- Finalist WSQ Trainer 2013 by WDA.
- Vital role in Achieving for Mandarin Orchard the Enabling Employers Award 2014.
- Accredited MCIL as Approved Training Organization in 2018
- Revived the Group's Service Vision, Outstanding Service Experience (OSE) Module 1 in 2016.
- Launched the OSE Award Ceremonies Quarterly for the Group with reward mechanism in 2016 to date.
- Initiated the structured On Boarding Program.
- Vital role in the development and rolling out the OSE Module 2 for MCIL in 2017 / 2018.
- Initiated and implemented the Leadership & People Management Program from 2018 till to date. 60 staffs were enrolled in this program over the 2 years.
- Initiated and implemented the MTalent Recruitment (2017, 2018, 2019).
- Accredited 4 WSQ programs within 2 years (2018 & 2019) for in-house training.
- Achieved the Enterprise Training Support Fund of $86,843 in 2019.
- Achieved the Work Life Grant of $70,000 in 2020.
- Provide the support and guidance to Hotels to achieve the Job Redesign Place & Train with the expected total grants of up to $1,615,413 by 2021.
- Achieved the Gold Mark Status for Ramky Cleantech Services Pte Ltd in 2021.
Other Information
Fluent in written and spoken English and Malay, MS Words, Power Point, Excel, Access, MS Teams.
Personal Information
Nationality: Singaporean
Timeline
Asst HR & Training Manager
Carlton City Hotel (Singapore) Pte. Ltd.
03.2023 - Current
Manager, Learning & Development
RE Sustainability Cleantech Pte Ltd
11.2020 - 02.2023
Director, Learning & Development
Millennium Hotels & Resorts
04.2016 - 08.2020
Learning & Development Manager
Mandarin Orchard Singapore
11.2010 - 03.2016
Training & Development Manager
Grand Copthorne Waterfront Hotel
12.2007 - 10.2010
Executive (Admin & Human Resources)
Patig Asia Pacific Ltd
10.2007 - 12.2007
Executive (Human Resources) cum Centre Administrator
The Shichida Method (S) Pte Ltd
02.2006 - 12.2007
Human Resources
Singapore Turf Club
01.1992 - 02.2006
Assistant Organizing Secretary
People's Association
01.1988 - 01.1992
Bachelor of Commerce (Management And Human Resource Management) -
Curtin University of Technology
Diploma in Business and Human Resources Management (Bronze Award) -
Singapore Human Resources Institute
Certificate in Human Resource Management - undefined
Singapore Institute of Human Resource Management
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