Jade Sheung Lam Ng
Summary
Dynamic entrepreneur with a proven track record at BAKINGJADES, excelling in strategic thinking and client engagement. Successfully established brand identity and optimized supply chain logistics, enhancing profitability. Renowned for creativity in recipe development and fostering strong relationships, driving customer satisfaction and loyalty through exceptional service and innovative product offerings.
Overview
12
12
years of professional experience
Work History
Founder
BAKINGJADES
08.2021 - Current
- Established brand identity and marketing strategies to enhance customer engagement and product visibility.
- Oversaw daily operations, ensuring product quality and adherence to food safety standards.
- Managed supply chain logistics, optimizing inventory levels and vendor relationships for cost savings.
- Oversaw advertising and new product development.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Enhanced customer satisfaction, providing exceptional service and promptly addressing inquiries and concerns.
- Negotiated partnerships with suppliers to reduce costs, enhancing profitability with strategic sourcing.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Oversaw financial planning, budgeting, and forecasting for sustainable profitability.
- Developed new recipes, enhancing product offerings based on seasonal ingredients.
- Maintained quality control measures, ensuring consistency in taste and presentation.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Developed new recipes to expand bakery's offerings and attract new customers.
- Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
Assistant Boutique Manager
Sweet Fashion House
04.2019 - 06.2021
- Assisted in training and onboarding new staff, enhancing team productivity.
- Managed inventory levels and stock replenishment, ensuring optimal product availability.
- Developed visual merchandising strategies to enhance customer engagement and sales performance.
- Resolved customer issues promptly, maintaining high levels of satisfaction and trust.
- Developed strong relationships with clients, leading to repeat business and loyalty.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Assisted in planning and executing successful promotional events to boost brand awareness and sales.
Commis Chef
Sweet Fashion House
01.2019 - 05.2019
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Collaborated with head chef to develop new recipes, contributing to increased sales.
- Took part as the middle person for Head chef and sous chef to assist with language barrier
Administrative Assistant Asia Pacific Region
KAYAK
09.2017 - 12.2017
- Coordinated scheduling and logistics for executive meetings, ensuring efficient time management.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Negotiate corporate deals.
- Arrange all logistics for company parties and events.
- Responsible for all administrative duties
Guest Services Officer (Front Office, Plateau Spa)
Grand Hyatt Hong Kong
01.2017 - 08.2017
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Responded to inquiries promptly, providing accurate information to enhance customer service experience.
- Coordinated communication between departments to streamline office operations effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated with therapists to ensure smooth operation of spa services and client satisfaction.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
Front Office Internship
Renaissance Brussels Hotel
07.2015 - 12.2015
- Initiate different, memorable experiences for guests with various desires and interests.
- I took part in the brand standard audit by checking in the auditor with the standards I learned and being myself.
- Assisted in daily operations to enhance guest experiences and maintain quality standards.
- Coordinated housekeeping schedules to ensure timely room readiness and cleanliness.
- Supported front desk staff with check-in/check-out procedures, improving operational efficiency.
Culinary Cross Training Internship
Ritz Carlton Doha
01.2014 - 07.2014
- Worked in both the commissary and pastry kitchen.
- Co-managed hotel events such as Family Day fun feast, Easter brunch, Ramadan feasts.
- Developed the standard of operation booklet for the club lounge breakfast routine.
- Responsible for the stock inventory of dry ingredients, and the kids' section of the weekend brunch.
- Responsible for the daily preparation of the hotel breakfast every morning.
Education
BBA - Buisness Administration
Les Roches International School of Hotel Management
Switzerland 12-2016
High School Diploma -
Chinese International School
Hong Kong05-2013
Skills
- Team leadership
- Strategic thinking
- Client engagement
- Start-up operations
- Customer focus
- Growth mindset
- People and culture
- Entrepreneurial and innovative
- Baking Principles
- Recipe development creativity
- Creativity and originality
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Founder
BAKINGJADES
08.2021 - Current
Assistant Boutique Manager
Sweet Fashion House
04.2019 - 06.2021
Commis Chef
Sweet Fashion House
01.2019 - 05.2019
Administrative Assistant Asia Pacific Region
KAYAK
09.2017 - 12.2017
Guest Services Officer (Front Office, Plateau Spa)
Grand Hyatt Hong Kong
01.2017 - 08.2017
Front Office Internship
Renaissance Brussels Hotel
07.2015 - 12.2015
Culinary Cross Training Internship
Ritz Carlton Doha
01.2014 - 07.2014
BBA - Buisness Administration
Les Roches International School of Hotel Management
High School Diploma -
Chinese International School