Jacky Lee
HKSAR
Summary
Dynamic leader with a proven track record at Green Eastern World LTD, enhancing operational efficiency and sales through strategic planning and team leadership. Excelled in matrix management and staff development, significantly improving customer experiences. Skilled in branding and marketing, adept at fostering staff motivation and engagement for optimal performance.
Overview
16
16
years of professional experience
Work History
General Manager
Green Eastern World LTD
01.2020 - 11.2024
- Managed budget implementations, employee evaluations, training, and schedules.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Launched staff engagement, and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Cabin Crew Member
Cathay Pacific Airways
03.2011 - 12.2020
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Attractions Cast Member ( Part Time)
Hong Kong Disneyland
06.2008 - 01.2011
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Delivered information and details of interest about facility to visitors.
Education
Bachelor of Science - Creative Media
City University of Hong Kong
Kowloon Tong06-2010
Skills
- Sales
- Advertising and marketing
- Branding
- Matrix management
- Team leadership
- Workflow planning
- Customer experiences
- Staff training/development
- Motivation
Languages
Chinese (Cantonese)
Proficient
C2
Chinese (Mandarin)
Upper intermediate
B2
English
Upper intermediate
B2
Timeline
General Manager
Green Eastern World LTD
01.2020 - 11.2024
Cabin Crew Member
Cathay Pacific Airways
03.2011 - 12.2020
Attractions Cast Member ( Part Time)
Hong Kong Disneyland
06.2008 - 01.2011
Bachelor of Science - Creative Media
City University of Hong Kong
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