Jacky Ho ( CAMS)
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager, Bank-Wide Operation Department
Bank of China (Hong Kong) Limited
09.2021 - Current
- Manage projects for operation departments across 7 ASEAN countries (Thailand, Vietnam, Cambodia, Malaysia, Philippines, Bhutan, Vientiane). Mainly focusing on managing offshore projects and drive new system implementations
- Lead and supervise team of 10+ offshore and 2 onshore members, handle escalations from stakeholders, identify root cause and provide solutions
- Act as CDD systems SME, coordinate key stakeholders (IT/Business/FCC/Product/Risk Control/Legal, Transformation) in delivering various projects on customer journey digitalization
- Collect and analyze complex requirements from users and make sure those could be delivered to technology team for system enhancement
- Liaise with relevant stakeholders to conduct system functional design, application assurance and UAT arrangement
- Establish metrics to evaluate business performance (e.g., KRI, KPI, OQI) and mitigate operational risk (e.g., RACA) across covered countries
- Formulate and maintain operating procedures and control measures, coordinating procedure amendments/renewals with multiple stakeholders
ICG Client Manager, Global Banking and Markets
The Hong Kong and Shanghai Banking Corporation Limited
09.2018 - 09.2021
- Manage CDD SLAs & KPIs across 6 CMB led countries (New Zealand, Mauritius, Bangladesh Vietnam, Macao, Sri Lanka)Oversee 6 countries offshore team’s operational duties
- Produce CDD MIs for respective countries and regularly report updates to senior management and across all covered countries
- Execute CDD governance framework, holding/attending regional and local regular governance CDD forums, preparing and presenting respective issues
- Drive implementation of new standard, framework and platform on CDD and onboarding process for all CMB Led countries
- Organize training workshops for E2E onboarding & CDD to new offshore colleagues (20), through designing training materials and drafting key procedural manuals
Client Manager, Global Banking and Markets
The Hong Kong and Shanghai Banking Corporation Limited (via adecco)
01.2018 - 02.2018
- Manage and handle end to end Onboarding and Periodic reviews for institutional clients include Hedge Funds, Asset Management, Trust companies, Central Banks and Public sector clients
- Provide administrative support to Relationship Managers. Set up & close accounts, Handle clients’ inquiries and provide quality service support
- Assist Relationship Managers in daily maintenance of customer relationships
- Serve as point of escalation for business units, KYC team, Clients for operational issues throughout client lifecycle
- Organize and host face-to-face meeting with key stakeholders to deliver timely issue resolution
- Articulate risk concerns during CDD process and drive mitigation initiatives with risk management stakeholders (e.g., Policy team, Financial Crime Team, Sanction team. etc) Identity and mitigate negative hits
- Act as key liaison point to support project activities, involved in digital transformation discussion from user perspective and UAT on new models/platforms such as Smart Serve/E-sign/NGTW
Case Manager, Business Banking Department
The Hong Kong and Shanghai Banking Corporation Limited(via Capco)
07.2017 - 11.2017
- Simultaneously assigned over 80 portfolios to manage KYC review from start to finish on wide range of CMB client types with different legal structures
Marketing Manager
Guang Dong Balder energy development co LTD
06.2016 - 06.2017
- Responsible for developing and implementing marketing plans and programs for solar panels for entering a new market, resulted with 100+ new customers with approximately CNY 2Mn in total of new capital injection.
Summer Intern
City Credit Capital
08.2015 - 10.2015
Education
Master of Arts - Economics
University of Glasgow
Glasgow,UK05.2016
Key Achievements & Highlights
- Led the project of developing a digitalization onboarding platform and successfully launched to 6+ APAC countries, reducing workaround time by 40%
- Acted as single point of contact for financial institution Level clients (c. USD500m+) and client liaison point
- Successfully migrated 30+ FTEs to offshore countries, ensuring smooth operations and cost saving
- Sound knowledge in CDD/AML/Operational risk and extensive experience in collaborating with both internal & external audit
- Enhanced operational efficiency by addressing and resolving issues found in legacy processes and remediating bespoke processes, averagely saving more than 20% in FTE in each business flow
- Conducted 300+ KYC cases, reviewed numerous CDD checklists for various client types, including L.P., SPV, trusts etc.
Certification
Certified Anti-Money Laundering Specialist (CAMS)
Timeline
Manager, Bank-Wide Operation Department
Bank of China (Hong Kong) Limited
09.2021 - Current
ICG Client Manager, Global Banking and Markets
The Hong Kong and Shanghai Banking Corporation Limited
09.2018 - 09.2021
Client Manager, Global Banking and Markets
The Hong Kong and Shanghai Banking Corporation Limited (via adecco)
01.2018 - 02.2018
Case Manager, Business Banking Department
The Hong Kong and Shanghai Banking Corporation Limited(via Capco)
07.2017 - 11.2017
Marketing Manager
Guang Dong Balder energy development co LTD
06.2016 - 06.2017
Summer Intern
City Credit Capital
08.2015 - 10.2015
Master of Arts - Economics
University of Glasgow
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