Manage projects for operation departments across 7 ASEAN countries (Thailand, Vietnam, Cambodia, Malaysia, Philippines, Bhutan, Vientiane). Mainly focusing on managing offshore projects and drive new system implementations
Lead and supervise team of 10+ offshore and 2 onshore members, handle escalations from stakeholders, identify root cause and provide solutions
Act as CDD systems SME, coordinate key stakeholders (IT/Business/FCC/Product/Risk Control/Legal, Transformation) in delivering various projects on customer journey digitalization
Collect and analyze complex requirements from users and make sure those could be delivered to technology team for system enhancement
Liaise with relevant stakeholders to conduct system functional design, application assurance and UAT arrangement
Establish metrics to evaluate business performance (e.g., KRI, KPI, OQI) and mitigate operational risk (e.g., RACA) across covered countries
Formulate and maintain operating procedures and control measures, coordinating procedure amendments/renewals with multiple stakeholders
ICG Client Manager, Global Banking and Markets
The Hong Kong and Shanghai Banking Corporation Limited
Hong Kong
09.2018 - 09.2021
Manage CDD SLAs & KPIs across 6 CMB led countries (New Zealand, Mauritius, Bangladesh Vietnam, Macao, Sri Lanka)Oversee 6 countries offshore team’s operational duties
Produce CDD MIs for respective countries and regularly report updates to senior management and across all covered countries
Execute CDD governance framework, holding/attending regional and local regular governance CDD forums, preparing and presenting respective issues
Drive implementation of new standard, framework and platform on CDD and onboarding process for all CMB Led countries
Organize training workshops for E2E onboarding & CDD to new offshore colleagues (20), through designing training materials and drafting key procedural manuals
Client Manager, Global Banking and Markets
The Hong Kong and Shanghai Banking Corporation Limited (via adecco)
Hong Kong
01.2018 - 02.2018
Manage and handle end to end Onboarding and Periodic reviews for institutional clients include Hedge Funds, Asset Management, Trust companies, Central Banks and Public sector clients
Provide administrative support to Relationship Managers. Set up & close accounts, Handle clients’ inquiries and provide quality service support
Assist Relationship Managers in daily maintenance of customer relationships
Serve as point of escalation for business units, KYC team, Clients for operational issues throughout client lifecycle
Organize and host face-to-face meeting with key stakeholders to deliver timely issue resolution
Articulate risk concerns during CDD process and drive mitigation initiatives with risk management stakeholders (e.g., Policy team, Financial Crime Team, Sanction team. etc) Identity and mitigate negative hits
Act as key liaison point to support project activities, involved in digital transformation discussion from user perspective and UAT on new models/platforms such as Smart Serve/E-sign/NGTW
Case Manager, Business Banking Department
The Hong Kong and Shanghai Banking Corporation Limited(via Capco)
Hong Kong
07.2017 - 11.2017
Simultaneously assigned over 80 portfolios to manage KYC review from start to finish on wide range of CMB client types with different legal structures
Marketing Manager
Guang Dong Balder energy development co LTD
Mainland China
06.2016 - 06.2017
Responsible for developing and implementing marketing plans and programs for solar panels for entering a new market, resulted with 100+ new customers with approximately CNY 2Mn in total of new capital injection.
Summer Intern
City Credit Capital
London
08.2015 - 10.2015
Education
Master of Arts - Economics
University of Glasgow
Glasgow,UK
05.2016
Key Achievements & Highlights
Led the project of developing a digitalization onboarding platform and successfully launched to 6+ APAC countries, reducing workaround time by 40%
Acted as single point of contact for financial institution Level clients (c. USD500m+) and client liaison point
Successfully migrated 30+ FTEs to offshore countries, ensuring smooth operations and cost saving
Sound knowledge in CDD/AML/Operational risk and extensive experience in collaborating with both internal & external audit
Enhanced operational efficiency by addressing and resolving issues found in legacy processes and remediating bespoke processes, averagely saving more than 20% in FTE in each business flow
Conducted 300+ KYC cases, reviewed numerous CDD checklists for various client types, including L.P., SPV, trusts etc.
Certification
Certified Anti-Money Laundering Specialist (CAMS)
Timeline
Manager, Bank-Wide Operation Department
Bank of China (Hong Kong) Limited
09.2021 - Current
ICG Client Manager, Global Banking and Markets
The Hong Kong and Shanghai Banking Corporation Limited
09.2018 - 09.2021
Client Manager, Global Banking and Markets
The Hong Kong and Shanghai Banking Corporation Limited (via adecco)
01.2018 - 02.2018
Case Manager, Business Banking Department
The Hong Kong and Shanghai Banking Corporation Limited(via Capco)
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.
Bank Operation Officer - Assistant Manager at Metropolitan Bank & Trust CompanyBank Operation Officer - Assistant Manager at Metropolitan Bank & Trust Company