Jackie Escalante

Key Responsibilities:

• Recruitment & Sourcing:
  Job postings, resume screening, initial interviews, candidate assessments, interview coordination, job offer management.
• Onboarding:
  Pre-arrival prep, orientation facilitation, documentation, benefits enrollment, system access setup, 60-day support.
• Offboarding:
  Resignation processing, exit documentation, interdepartmental coordination, exit interviews, COE release.
• Compensation & Benefits:
  Administer government and company benefits, serve as primary contact for employee inquiries.
• Employee Engagement:
  Plan and execute events, support employer branding, manage internal communications, coordinate with vendors, track budgets, evaluate initiatives.
• Agency Employee Management:
  Onboard and endorse agency staff to supervisors, ensure smooth integration.
• Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Streamlined recruitment processes, expediting the hiring of qualified candidates.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.

Key Responsibilities:

• Plan and schedule service jobs (fixed, ad-hoc, advance) with 2-week visibility.
• Coordinate schedules between FSEs and customers; provide job status updates.
• Support customer satisfaction via NPS follow-ups (email/phone).
• Ensure FSE compliance with customer safety requirements.
• Create tasks, leads, and place orders via C4C and COPS.
• Open/close service jobs (internal/external); coordinate with subcontractors.
• Raise POs via COPS & SAP; manage service orders and contract numbers in SAP/EPAD.
• Monitor work-in-progress and manage accounts receivable.
• Assist FSEs with SmartLink machine connections.
• Prepare sales, proforma, and down payment invoices; consolidate and submit to CNC.
• Remote Work: Maintained full productivity and service planning efficiency during half year of remote operations due to the pandemic.
• Coordinated logistics for customer orders.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.

Key Responsibilities:

• Payroll & Timekeeping:
  Process manual payroll and monitor employee attendance and time records.
• Government Compliance:
  Prepare and submit reports for Philippine government-mandated benefits (SSS, PhilHealth, Pag-IBIG, BIR).
• Leave Management:
  Track and update employee credit leaves and ensure accurate records.
• Employee Engagement:
  Organize company events and support initiatives that promote employee satisfaction.
• Recruitment Support:
  Assist in onboarding and offboarding processes, including documentation and orientation.
• HR Administration:
  Handle various HR-related tasks such as filing, data management, and employee communications.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.

Key Responsibilities:

• Plan and schedule service jobs (fixed, ad-hoc, advance) with 2-week visibility.
• Coordinate schedules between FSEs and customers; provide job status updates.
• Support customer satisfaction via NPS follow-ups (email/phone).
• Ensure FSE compliance with customer safety requirements.
• Create tasks, leads, and place orders via C4C and COPS.
• Open/close service jobs (internal/external); coordinate with subcontractors.
• Raise POs via COPS & SAP; manage service orders and contract numbers in SAP/EPAD.
• Monitor work-in-progress and manage accounts receivable.
• Assist FSEs with SmartLink machine connections.
• Prepare sales, proforma, and down payment invoices; consolidate and submit to CNC.
• Logistics Support: Assist in coordinating delivery schedules, tracking shipments, and managing service-related logistics and documentation, Ordering parts.
• Remote Work: Maintained full productivity and service planning efficiency during one year of remote operations due to the pandemic.
• Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
• Boosted employee morale by addressing concerns promptly and fostering a positive work environment.

Key Responsibilities:

• Perform general clerical duties including filing, data entry, and document preparation.
• Assist in managing office supplies, logistics, and inventory tracking.
• Coordinate with internal teams for scheduling, communications, and task follow-ups.
• Handle incoming calls, emails, and visitor inquiries professionally.
• Ensure timely submission of reports and support day-to-day administrative functions.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Learned and adapted quickly to new technology and software applications.

Key Responsibilities:

• Payroll & Timekeeping:
  Process manual payroll and monitor attendance records.
• Government Compliance:
  Prepare and submit reports for SSS, PhilHealth, Pag-IBIG, and BIR.
• Leave Management:
  Track and update employee leave credits and ensure accurate documentation.
• Recruitment Support:
  Assist in onboarding and offboarding, including documentation, orientation, and clearance processing.
• Employee Engagement & Relations:
  Organize company events, address employee concerns, and manage disciplinary actions including issuance of NTEs and documentation of infractions.
• Administrative Tasks:
  Maintain employee records, handle HR documentation, and support day-to-day office operations.

Key Responsibilities:

• Assisted in employee orientation and maintained accurate personnel records.
• Tracked and managed attendance using biometric systems; generated reports and resolved discrepancies.
• Supported compensation, benefits administration, and payroll processing.
• Provided general administrative support across HR and office operations.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Organized new employee orientation schedules for new hires.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.