Jacal Lau
Kowloon Mong Kok
Summary
Dedicated Sales Executive with 1-2 years of experience in delivering exceptional customer service, resolving client complaints, and providing detailed product information to enhance customer satisfaction. Proficient in managing high-volume inbound calls and building positive client relationships in fast-paced environments. Skilled at addressing customer needs with tailored solutions, contributing to improved service quality and client retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Executive
Hong Kong Telecommunications (HKT) Limited
06.2024 - Current
- Provided comprehensive product information to clients, improving customer understanding and supporting sales team efforts.
- Handled 30+ daily inbound calls or emails, addressing inquiries and resolving issues with a professional and empathetic approach.
- Collaborated with technical teams to clarify complex product features for clients, enhancing trust and client retention rates.
- Participated in team training sessions to stay updated on new product offerings, ensuring accurate and up-to-date information delivery to clients.
Financial Planner
FWD Group
05.2023 - 10.2023
- Promoted and sold insurance products to clients.
- Provided suitable financial planning solutions through engaging with clients.
- Demonstrated strong interpersonal skills to build and maintain relationships.
Customer Service Representative
Hanberg Limited
12.2021 - 03.2022
- Maintained positive relationships with members, offering special promotions and assistance.
- Addressed and resolved customer inquiries and complaints promptly.
- Provided guidance and support to part-time colleagues.
Administration Clerk
Hong Kong Doctors Union
04.2021 - 07.2021
- Organized and coordinated an online classroom for doctors during the pandemic period.
- Assisted in website maintenance and updates.
- Demonstrated strong organizational skills in managing administrative tasks.
Education
Bachelor of Arts - Management Studies
University of Leicester
07-2020
Non-Degree Tertiary - Foundation
Deakin University
06-2017
Skills
- Sales Lead Generation
- Customer Relationship Management (CRM)
- Product Knowledge Expertise
- Complaint Resolution & Conflict Management
- Inbound Call Handling
- Communication & Presentation Skills
- Fluent in English, Cantonese, and Mandarin
- Customer service
Certification
IIQE Paper 1 & 3
Timeline
Sales Executive
Hong Kong Telecommunications (HKT) Limited
06.2024 - Current
Financial Planner
FWD Group
05.2023 - 10.2023
Customer Service Representative
Hanberg Limited
12.2021 - 03.2022
Administration Clerk
Hong Kong Doctors Union
04.2021 - 07.2021
Bachelor of Arts - Management Studies
University of Leicester
Non-Degree Tertiary - Foundation
Deakin University
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