Hoi Yi (Ivy) Lam
Administrator
North York,ON
Summary
Outgoing Administrator with nine years of experience in administrative support. Organized and dedicated Administrative Assistant of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Front Desk Receptionist (Part-time)
HK Baptist University-Jockey Club Chinese Medicine Disease Prevention & Health Management Centre
Hong Kong
11.2020 - 09.2021
- Used computer registration system to schedule patients for consultation and acupuncture procedures.
- Answered multi-line phone system to respond to bookings & inquiries and to receive patients' dispensing orders.
- Hosted the weekly online consultation sessions for the elderly centres and the practitioners.
- Assisted in the registration and operation of the public events of the clinic and the Moving Showroom (outreach activity).
Program Associate (Part-time)
Otic Foundation
Hong Kong
12.2019 - 12.2020
- Assisted in preliminary vetting, hearing tests scheduling and phone enquiries handling of the Hearing Aid Assistance Scheme for the hearing impaired low-income groups and elderly.
- Liaised with different stakeholders for arranging academic classes and to share with students in Personal Growth Groups.
- Liaised with external parties for arranging summer activities.
- Hosted and shooting of online interest classes for the hearing impaired children and their parents in summer and Christmas.
Manager
Hong Kong Institute of Diabetes and Obesity, The Chinese University of Hong Kong
Hong Kong
03.2017 - 03.2019
- Assisted Assistant Director in organizing the Lancet Meeting in Hong Kong and the annual medical Symposium, overseeing the overall logistics, design production, venue setup and programme rundown, and to liaise with the contractors and exhibitors on-site.
- Performed administrative works for master, diploma and certificate course programmes on endocrinology, diabetes and metabolism, including admission, promotion, programme logistics etc.
- Assisted in the professional training for nurses from China in diabetes care, overseeing the overall logistics and liaising with different departments in the hospital as well as the local diabetic patient care NGOs.
- Assisted in the mindfulness talks for patients and the daily operation of a diabetes assessment centre under the Institute.
- Supervised and reviewed the performance of a programme assistant.
Floral Clerk (Part-time)
Metro Inc.
Toronto, ON
01.2016 - 10.2016
- Unboxed and placed products in attractive displays.
- Collected and authorized payments of guests.
- Prepared potted plants and bouquets based on customer requirements.
Retail Associate (Part-time)
Fossil Canada
Toronto, ON
11.2015 - 10.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and faced merchandise.
Communications Associate
Hong Kong Institute of Diabetes and Obesity, The Chinese University of Hong Kong
Hong Kong
08.2015 - 10.2015
- Worked under Head of Communications and Development in organizing the annual medical conference and the Institute's 10th Anniversary Dinner
- Oversaw the logistics in venue set-up, liaising with the exhibitors on-site and coordinating various contractors on production.
Executive Officer II
Hong Kong Special Administrative Region Government
Hong Kong
06.2012 - 06.2015
- Provided general administration services to the office or the department.
- Provided licensing and registration services to the public, e.g. oral driving test for ethnic minorities and complaint cases investigation.
- Provided secretariat support to various boards and councils, administration and logistic support to events.
- Supervised a team of clericals in delivery of services to the public and the department.
Project Officer
Environmental Campaign Committee
Hong Kong
03.2011 - 06.2012
- Liaised with the event management and public relations contractors in organizing the Hong Kong Awards for Environmental Excellence Awards Presentation Ceremony, and to coordinate the production of marketing collaterals.
- Arranged meetings for the Awards Committee and the Final Adjudication Panels.
- Supervised and reviewed the performance of Project Coordinators.
Project Coordinator
Environmental Campaign Committee
Hong Kong
06.2009 - 03.2011
- Assisted in coordinating the environmental activities under the Student Environmental Protection Ambassador Scheme and the ECC MTR Environmental Award for Schools, liaising with the representatives from green groups and schools.
- Wrote up bilingual (English and Chinese) feature articles for organization website and press release.
- Handled verbal and written enquiries from the public, including phone calls and emails.
Education
Bachelor of Social Science (Honour) - Geography and Resource Management
The Chinese University of Hong Kong
Hong Kong 09.2005 - 05.2009
Skills
Administrative support
Event Coordination
Trilingual
Front desk experience
Timeline
Front Desk Receptionist (Part-time)
HK Baptist University-Jockey Club Chinese Medicine Disease Prevention & Health Management Centre
11.2020 - 09.2021
Program Associate (Part-time)
Otic Foundation
12.2019 - 12.2020
Manager
Hong Kong Institute of Diabetes and Obesity, The Chinese University of Hong Kong
03.2017 - 03.2019
Floral Clerk (Part-time)
Metro Inc.
01.2016 - 10.2016
Retail Associate (Part-time)
Fossil Canada
11.2015 - 10.2016
Communications Associate
Hong Kong Institute of Diabetes and Obesity, The Chinese University of Hong Kong
08.2015 - 10.2015
Executive Officer II
Hong Kong Special Administrative Region Government
06.2012 - 06.2015
Project Officer
Environmental Campaign Committee
03.2011 - 06.2012
Project Coordinator
Environmental Campaign Committee
06.2009 - 03.2011
Bachelor of Social Science (Honour) - Geography and Resource Management
The Chinese University of Hong Kong
09.2005 - 05.2009