Summary
Overview
Work History
Education
Skills
Personal Qualifications
Keys Fields
Timeline
Hi, I’m

Ivanka Yip

Operation And Compliance
Hong Kong

Summary

I am a highly motivated and adaptable professional with a strong passion for continuous learning and growth. Throughout my 9+ year career in the financial and insurance industry, I have consistently demonstrated my eagerness to embrace new challenges and acquire new skills. I am well-versed in insurance and funds brokers' operations, including policy handling procedures, product due diligence, policy renewal, KYC (CDD+EDD), name screening, PI client handling, and risk assessment. Additionally, I have extensive experience in handling SFC and IA inspections in FWD, ensuring compliance with regulatory requirements. As an eager learner, I remain dedicated to researching and applying emerging technologies to benefit organizations. In my recent role at GoGoX, I actively negotiated with stakeholders such as insurers and IT teams to implement innovative ideas, including API and Insurtech applications. These initiatives have significantly enhanced operational efficiency and customer experience. I firmly believe that learning is a lifelong journey. To stay ahead of industry trends and best practices, I am always eager to engage in continuous learning. I proactively seek opportunities to expand my knowledge and skills. My adaptability allows me to quickly acclimate to new situations and approach tasks with enthusiasm and determination. I am confident that my commitment to learning, combined with my experience in utilizing technology and AI tools, handling regulatory issues, and managing successful events, will enable me to make valuable contributions to any team.

Overview

9
years of professional experience
7
years of post-secondary education
3
Languages

Work History

GoGoX Insurtech Limited

Senior Operation Executive
2 2023 - Current

Job overview

  • Managed day-to-day operations and ensured regulatory compliance for Life and GI business lines
  • Streamlined processes through an automation project, reducing policy processing time by 50%
  • Liaised with insurer partners to develop customized solutions addressing diverse client needs
  • Managed the tender process for external insurance policies and organization-wide renewals
  • Oversaw smooth policy issuance across multiple product lines
  • Generated monthly analytics reports covering renewals, claims, sales, and commissions data
  • Gained extensive exposure to various insurance product lines involving new business, renewals, operations, and compliance for Life, Property & Casualty, Motor, Marine Cargo, SME, Financial Lines, A&H, and Pet Insurance
  • Monitored new business and renewal quotations on an ongoing basis
  • Ensured ongoing compliance through maintaining all licensing requirements and passing annual audits
  • Delivered technical and regulatory training programs to over 10 licensed representatives
  • Core strengths include Operations Management, Data Analytics, Process Improvement, and Regulatory Compliance.

FWD Financial Planning Limited

Operation Executive
12.2019 - 02.2023

Job overview

  • Provided compliance support to ensure adherence to AML/CFT regulations across GI, life insurance and SFC business lines
  • Liaised with regulatory bodies and prepared for onsite inspections by the SFC and Insurance Authority
  • Developed regular compliance reporting including exception reports, audit findings and transaction reconciliations
  • Conducted investigations into suspicious transactions through transaction monitoring, risk assessments and spot checks
  • Delivered comprehensive training programs to sales team covering technical topics, business updates and compliance
  • Standardized operational procedures and procedure manuals, AML reporting process, reducing manual tasks by 25% per month
  • Assisted with SFC licensing applications and maintained Continuing Professional Training and Development records
  • Reviewed customer due diligence and enhanced due diligence records on a trigger event and annual basis
  • Audited insurance policies, underwriting files, and transactional activity
  • Supported system testing and took on special projects to aid business operations.

GF Wealth Management (HK) Limited

Associate, Administration & Sales Support
04.2018 - 11.2019

Job overview

  • Facilitated communications between clients, distribution channels, product providers and the sales team
  • Provided dedicated administrative support to the business development department
  • Managed daily back-office operations and records management
  • Prepared various internal reports and procedural manuals related to meetings, travel, staffing and business activity
  • Coordinated meetings, and bookings such as new business applications, medical examinations and provider trainings
  • Handled general inquiries from clients, partners, and internal departments
  • Processed new business applications, renewals, claims and policy-related tasks
  • Assisted with company and individual licensing registration and renewals as required.

GET Mdream Wealth Management Limited

Senior Officer, Channel Business
08.2015 - 03.2018

Job overview

  • Cultivated strategic partnerships between PRC clients, distribution channels and product suppliers
  • Delivered best-in-class service support and responded to client and partner inquiries
  • Addressed policy-related questions and new business and point-of-sale support
  • Organized product training programs and marketing events for channels and customers
  • Developed reports on key performance metrics for senior management
  • Provided sales guidance, support, and strategic plans to distribution channels.

Education

University of Sunderland

Bachelor of Arts from Business And Management
06.2023 - 06.2024

University Overview

Hang Seng University of Hong Kong

Associate of Arts from Business Administration
09.2012 - 06.2014

University Overview

Concordia Lutheran School – North Point

HKDSE
09.2008 - 06.2012

University Overview

Skills

Customer Service

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Personal Qualifications

Personal Qualifications

IIQE: 1, 2, 3, 5

HKSI: 1, 7, 8

Keys Fields

Keys Fields

• Product exposure: Life Insurance, GI and Mutual Fund

• Conducted IA and SFC's inspection

• Operation and Compliance professional


Timeline

University of Sunderland
Bachelor of Arts from Business And Management
06.2023 - 06.2024
Operation Executive
FWD Financial Planning Limited
12.2019 - 02.2023
Associate, Administration & Sales Support
GF Wealth Management (HK) Limited
04.2018 - 11.2019
Senior Officer, Channel Business
GET Mdream Wealth Management Limited
08.2015 - 03.2018
Hang Seng University of Hong Kong
Associate of Arts from Business Administration
09.2012 - 06.2014
Concordia Lutheran School – North Point
HKDSE
09.2008 - 06.2012
Senior Operation Executive
GoGoX Insurtech Limited
2 2023 - Current
Ivanka YipOperation And Compliance