Ivan TSE
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Officer
Quality Healthcare Medical Centre Ltd.
06.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Facilitated communication between departments, ensuring all necessary parties were informed of relevant updates or changes.
- Resolved issues promptly by identifying problems and implementing effective solutions quickly.
Account Service Executive
HKT Limited
5 2019 - 6 2024
- Follow up commercial customer enquiry by phone & email
- Understand corporate account needs and recommend Solution
- Develop and maintain sound relationship with potential and existing premium customers
Customer Service Representative
Hitachi (HK) Ltd
05.2018 - 04.2019
- Handled customer complaint in a professional manner.
- Provide administrative tasks in Service Administration Department
Customer Service & Sales Officer
Swire Coca-Cola HK
03.2017 - 02.2018
- Answering inbound calls to make order with the customers
- Contacting the shops to corroborate the right order quantity
Telesales representative
Hang Seng Bank Ltd
10.2013 - 12.2016
- Responsible for personal loan business activities
- Achieve designated sales objectives
Education
Higher Diploma in Banking and Finance -
Hong Kong Institute of Vocations Education (Chai Wan)
09.2010 - 05.2013
Diploma in Vocational Studies & Foundation Diploma (Computer-aided Product Engineering) - undefined
Youth College (Kowloon Bay Campus)
09.2009 - 05.2010
Professional Diploma in Tourism & Hospitality Management - undefined
Hong Kong Institute of Continuing Education (Wai Chai)
09.2007 - 05.2008
Graduated From High School -
Rhenish Church Pang Hok Ko Memorial College (F.1-5)
04.2001 - 05.2006
Skills
- Problem-solving aptitude
- Work Coordination
- Time Management
Availability
One month notice
Personal Qualifications
- 06/2010, Diploma in Vocational Education
- 06/2010, Hong Kong Certificate Examination
- 06/2010, Hong Kong Vocational English Programme
Computer Skill
Microsoft Office, 35wpm, 30wpm
Personal Information
- Expected Salary: $25,000 per month
- Date of Birth: 02/27/89
- Gender: Male
- Nationality: Chinese
Timeline
Assistant Officer
Quality Healthcare Medical Centre Ltd.
06.2023 - Current
Customer Service Representative
Hitachi (HK) Ltd
05.2018 - 04.2019
Customer Service & Sales Officer
Swire Coca-Cola HK
03.2017 - 02.2018
Telesales representative
Hang Seng Bank Ltd
10.2013 - 12.2016
Higher Diploma in Banking and Finance -
Hong Kong Institute of Vocations Education (Chai Wan)
09.2010 - 05.2013
Diploma in Vocational Studies & Foundation Diploma (Computer-aided Product Engineering) - undefined
Youth College (Kowloon Bay Campus)
09.2009 - 05.2010
Professional Diploma in Tourism & Hospitality Management - undefined
Hong Kong Institute of Continuing Education (Wai Chai)
09.2007 - 05.2008
Graduated From High School -
Rhenish Church Pang Hok Ko Memorial College (F.1-5)
04.2001 - 05.2006
Account Service Executive
HKT Limited
5 2019 - 6 2024