Ivan TSE
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Officer
Quality Healthcare Medical Centre Ltd.
06.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Facilitated communication between departments, ensuring all necessary parties were informed of relevant updates or changes.
- Resolved issues promptly by identifying problems and implementing effective solutions quickly.
Account Service Executive
HKT Limited
5 2019 - 6 2024
- Follow up commercial customer enquiry by phone & email
- Understand corporate account needs and recommend Solution
- Develop and maintain sound relationship with potential and existing premium customers
Customer Service Representative
Hitachi (HK) Ltd
05.2018 - 04.2019
- Handled customer complaint in a professional manner.
- Provide administrative tasks in Service Administration Department
Customer Service & Sales Officer
Swire Coca-Cola HK
03.2017 - 02.2018
- Answering inbound calls to make order with the customers
- Contacting the shops to corroborate the right order quantity
Telesales representative
Hang Seng Bank Ltd
10.2013 - 12.2016
- Responsible for personal loan business activities
- Achieve designated sales objectives
Education
Higher Diploma in Banking and Finance -
Hong Kong Institute of Vocations Education (Chai Wan)
09.2010 - 05.2013
Diploma in Vocational Studies & Foundation Diploma (Computer-aided Product Engineering) - undefined
Youth College (Kowloon Bay Campus)
09.2009 - 05.2010
Professional Diploma in Tourism & Hospitality Management - undefined
Hong Kong Institute of Continuing Education (Wai Chai)
09.2007 - 05.2008
Graduated From High School -
Rhenish Church Pang Hok Ko Memorial College (F.1-5)
04.2001 - 05.2006
Skills
- Problem-solving aptitude
- Work Coordination
- Time Management
Availability
One month notice
Personal Qualifications
- 06/2010, Diploma in Vocational Education
- 06/2010, Hong Kong Certificate Examination
- 06/2010, Hong Kong Vocational English Programme
Computer Skill
Microsoft Office, 35wpm, 30wpm
Personal Information
- Expected Salary: $25,000 per month
- Date of Birth: 02/27/89
- Gender: Male
- Nationality: Chinese
Timeline
Assistant Officer
Quality Healthcare Medical Centre Ltd.
06.2023 - Current
Customer Service Representative
Hitachi (HK) Ltd
05.2018 - 04.2019
Customer Service & Sales Officer
Swire Coca-Cola HK
03.2017 - 02.2018
Telesales representative
Hang Seng Bank Ltd
10.2013 - 12.2016
Higher Diploma in Banking and Finance -
Hong Kong Institute of Vocations Education (Chai Wan)
09.2010 - 05.2013
Diploma in Vocational Studies & Foundation Diploma (Computer-aided Product Engineering) - undefined
Youth College (Kowloon Bay Campus)
09.2009 - 05.2010
Professional Diploma in Tourism & Hospitality Management - undefined
Hong Kong Institute of Continuing Education (Wai Chai)
09.2007 - 05.2008
Graduated From High School -
Rhenish Church Pang Hok Ko Memorial College (F.1-5)
04.2001 - 05.2006
Account Service Executive
HKT Limited
5 2019 - 6 2024
Similar Profiles
Siu Ying Serene NgSiu Ying Serene Ng
Assistant Officer(Customer Services) at Quality Health Care Medical Centre LtdAssistant Officer(Customer Services) at Quality Health Care Medical Centre Ltd
Ma Yiu Ming SamuelMa Yiu Ming Samuel
Officer, Community Engagement at Quality Healthcare Medical Service LTDOfficer, Community Engagement at Quality Healthcare Medical Service LTD
JIBINMON P J JIBINMON P J null
STAFF NURSE (MEDIC) at RAWABI HEALTHCARE MEDICAL CENTRESTAFF NURSE (MEDIC) at RAWABI HEALTHCARE MEDICAL CENTRE
Abhishek MehtaAbhishek Mehta
Assistant Officer at Lovely Professional UniversityAssistant Officer at Lovely Professional University
JOSHUVA MANUEL RAJ. AJOSHUVA MANUEL RAJ. A
ASSISTANT OFFICER at ISUZU MOTORS INDIA (P) LTDASSISTANT OFFICER at ISUZU MOTORS INDIA (P) LTD