Ivan Ngai
Chai Wan
Summary
Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
20
20
years of professional experience
Work History
Bar Manager
Juliettes wine bar
10.2022 - 02.2024
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed staff schedules and maintained adequate coverage for all shifts.
Manager
Spasso Restaurants & Bar
11.2021 - 04.2022
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
Beef & Liberty
11.2018 - 11.2021
- Improved production efficiency by skillfully trimming and deboning beef according to quality standards.
- Implemented best practices for proper knife handling techniques, reducing risks associated with sharp implements in fast-paced environments.
- Collaborated with team members to maintain a clean and organized work environment, promoting food safety practices.
- Boosted overall operational efficiency through continuous improvement initiatives targeting process optimization and waste reduction strategies.
Bar Shift Manager
GERONIMOS HOT BAR
07.2013 - 07.2018
- Maintain service quality standards, and ensure guest satisfaction
- Support the Bar Manager with the operation and control of the Bar, ensuring a unique and effortless guest experience is delivered at all beverage times
- A strong team leader, able to build successful relationships with the staff, management team, and the supporting teams
- Help the guest to solve a problems and complaint
- Service-oriented and a good team player
- Competent cocktail and product knowledge with expertise in cocktail making
- Implement new ideas to take the Bar to the next level in terms of service standards
- Passionate about mixology and keen to implement new ideas while following current trends in cocktails
- A sales-driven attitude with a desire to achieve the best possible level of guest experience is essential
- Understand guests' needs and deliver excellent service
- Good communication skills in English, Chinese, and Putonghua
- Adaptable to changing needs and demands, and able to work in a fast-paced environment
- Possess and convey effective communication and interpersonal skills with guest and service teams
- Excellent knowledge of bar service, good financial awareness with a full understanding of liquor revenue streams and cost control
- Worked in a bar environment with mixology and bar supervisory experience
- Pleasant, enthusiastic, sincere with a positive working attitude
- Polished and immaculately presented.
Captain
OnLot10/KUSHIYAKIBECO
02.2012 - 04.2013
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Prepared salads and desserts in tableside service.
- Maintained cleanliness of overall dining room.
Bartender & Bar Waiter
Hong Kong Football Club
10.2007 - 10.2011
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Waiter
HABITU Italian Restruant
07.2005 - 07.2006
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Promoted specials or upsold items to increase average check amount.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Waiter
ELCID Caramar (Stanley)
05.2004 - 07.2005
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
No Degree -
WSET LV 2
Tsimshatsui, Hong Kong09.2019
No Degree -
HTDC
Kowloon Bay, Hong Kong04.2004
No Degree -
Conficius Hall Middle School
Causeway Bay, Hong Kong05.2002
Skills
- Chinese and English Typing
- Microsoft Word
- Excel
- Customer Relations
- Budget Development
- Staff Training
- Cost Control
- Sales Promotion
- Foodservice management
- Responsible Alcohol Service
- Bar Management
- Relationship Building
- Team Leadership
- Wine and liquor knowledge
- Supply Ordering
- Customer Relationship Building
- Staff Scheduling
- Money Handling
- Training and Onboarding
- Analytical Skills
Personal Particulars
NgaiWaKin,Ivan(魏華堅), 05/20/1981, Male, Rm1813,Hiu funghouse, Fung wahEstate, Chai wan, 60780104, giovanni_ngai@yahoo.com.hk
Languages
Cantonese
Mandarin
English
Availability
1 week notice
Timeline
Bar Manager
Juliettes wine bar
10.2022 - 02.2024
Manager
Spasso Restaurants & Bar
11.2021 - 04.2022
Beef & Liberty
11.2018 - 11.2021
Bar Shift Manager
GERONIMOS HOT BAR
07.2013 - 07.2018
Captain
OnLot10/KUSHIYAKIBECO
02.2012 - 04.2013
Bartender & Bar Waiter
Hong Kong Football Club
10.2007 - 10.2011
Waiter
HABITU Italian Restruant
07.2005 - 07.2006
Waiter
ELCID Caramar (Stanley)
05.2004 - 07.2005
No Degree -
WSET LV 2
No Degree -
HTDC
No Degree -
Conficius Hall Middle School
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