More on Fashion Industry
Ivan Kasongo
Sales Assistant
BLK 6 LOT 2B St Nino Ave. Phase 2, Muntinlupa City,Metro Manila
Summary
A result driven, articulate and well-presented stylist with a proven track record of meeting store sales targets and minimizing stock losses. Hardworking, able to communicate effectively with people from all backgrounds and able to present products in a structured professional way face to face and telephonically. Comfortable working in a fast paced, growth orientated work environment.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales Representative
Replay South Africa
11.2021 - 02.2025
- Maintaining a deep understanding of Replay's product range, including jeans, apparel, and accessories, and communicating key features and benefits to customers.
- Actively engaging with customers to meet and exceed individual and store sales targets, upselling complementary products, and assisting in closing sales.
- Ensuring that the store layout and product displays are visually appealing and consistent with Replay's brand guidelines to attract customers and enhance the shopping experience.
- Assisting with receiving new merchandise, replenishing stock on the sales floor, conducting stock counts, and ensuring that sizes and styles are available.
- Resolving customer inquiries or complaints in a timely and professional manner, offering exchanges or refunds where necessary, and providing after sales support.
- Handling cash, credit card, and other forms of payment accurately, managing the point-of-sale system, and issuing receipts to customers.
- Ensuring that the store is clean, organized, and well-maintained at all times, creating a welcoming atmosphere for customers.
- Supporting in-store promotions, product launches, or special events by actively engaging with customers and promoting new collections or offers.
- Keeping up to date with fashion trends, particularly within the denim and casual wear sector, and using this knowledge to enhance customer interactions and sales.
- Working closely with fellow team members to achieve overall store goals, maintaining effective communication, and assisting with any operational tasks as needed.
Sales Representative
Roberto Botticelli
01.2015 - 01.2019
- Welcoming customers to the store, understanding their needs, and offering personalized recommendations to help them select the right products.
- Gaining extensive knowledge of Roberto Botticelli's product lines, including footwear, accessories, and apparel, and conveying this to customers to enhance their shopping experience.
- Meeting and exceeding sales targets by actively promoting products, upselling complementary items, and closing sales with a customer-centric approach.
- Building long-term relationships with clients, including regular customers and VIPs, ensuring they receive personalized attention and service to encourage repeat business.
- Assisting in maintaining a visually appealing store by ensuring that products are displayed according to the brand's guidelines and luxury standards.
- Helping with stock control by tracking inventory levels, assisting with stock counts, and ensuring that the store is well-stocked with current styles and sizes.
- Offering after-sales support by addressing customer inquiries, processing returns or exchanges and coordinating repairs or custom orders.
- Handling point-of-sale transactions, including cash and credit card payments, issuing receipts, and ensuring accuracy in all financial operations.
- Acting as an ambassador for the Roberto Botticelli brand, maintaining a professional appearance, and ensuring all interactions with customers align with the luxury nature of the brand.
- Supporting promotional activities, in-store events, or product launches by engaging with customers and promoting new collections.
- Addressing any customer concerns or complaints in a professional and timely manner, ensuring customer satisfaction and a positive brand experience.
- Providing feedback on customer preferences, product trends, and store performance to management for continuous improvement in sales strategies.
Assistant Manager
Cavallo
04.2015 - 06.2015
- Assisting the Store Manager with day-to-day operations, including opening and closing procedures, ensuring all store systems are functioning, and maintaining a smooth workflow.
- Supporting the store in achieving sales targets by motivating staff, driving sales initiatives, and analyzing sales data to identify areas for improvement.
- Supervising and leading the sales team, providing training, mentoring, and performance feedback to ensure staff are aligned with the store's objectives.
- Ensuring that all customers receive exceptional service by assisting with sales, resolving customer complaints, and managing high-profile or VIP clients.
- Assisting in implementing the store's visual merchandising strategy, ensuring that Cavallo products are presented according to brand standards and that the store is visually appealing.
- Managing stock levels, conducting inventory counts, overseeing product deliveries, and coordinating with suppliers to ensure the store is well-stocked with the latest merchandise.
- Handling daily reporting, including sales reports, staff schedules, payroll submissions, and compliance with company policies and procedures.
- Developing an in-depth understanding of Cavallo's footwear and fashion products to provide customers with detailed product information and advice.
- Ensuring the store is clean, organized, and well-maintained, creating a welcoming and professional shopping environment.
- Ensuring that health and safety standards are met, monitoring loss prevention measures, and making sure that all store policies are followed.
- Assisting with in-store promotions, product launches, and events to drive foot traffic and boost sales, ensuring that Cavallo's brand image is well-represented.
- Addressing any operational challenges or customer-related issues in a timely manner to maintain high levels of service and efficiency.
Sales Representative
Swatch
03.2015 - 04.2015
- Engaging with customers to understand their needs, providing product knowledge, and offering recommendations to drive sales and enhance the customer experience.
- Developing a deep understanding of Swatch's products, including features, styles, and materials, to effectively communicate the value and uniqueness of the brand to customers.
- Working towards achieving individual and store sales targets by actively promoting and upselling Swatch products and accessories.
- Building strong relationships with customers, ensuring high levels of customer satisfaction, and encouraging repeat business.
- Assisting with stock control, ensuring that displays are properly stocked, and participating in stock counts when required.
- Ensuring that Swatch products are attractively displayed in the store according to brand guidelines and standards, and adjusting displays as new stock arrives.
- Providing post-purchase assistance, including handling customer inquiries, processing returns, and coordinating any necessary repairs or adjustments.
- Handling transactions accurately, including cash, credit card, and any special payment methods, while ensuring proper documentation and receipts.
- Keeping the store clean, organized, and presentable at all times to create a welcoming environment for customers.
- Assisting with in-store promotions, product launches, and special events aimed at increasing foot traffic and sales.
- Providing feedback to the store manager or head office regarding customer preferences, sales trends, and product performance.
- Working closely with other team members to meet store objectives and provide a seamless customer experience.
Stylist
Urban
02.2015 - 03.2015
- Offering personalized fashion advice and styling tips to customers based on their preferences, body type, and current trends to create a complete and polished look.
- Staying up to date with the latest collections, product details, and fashion trends to effectively advise customers and make informed recommendations.
- Assisting in creating visually appealing displays that align with the brand's aesthetic, including mannequins, window displays, and store layout.
- Helping customers put together complete outfits, including accessories, footwear, and clothing pieces, to suit various occasions, styles, and needs.
- Building strong relationships with clients, including assisting VIP or regular customers, and offering a personalized shopping experience.
- Assisting the sales team by contributing to sales goals through upselling and cross-selling products, ensuring customers find items that complement their chosen look.
- Keeping up with current and upcoming fashion trends and advising both customers and the store team on how to incorporate those trends into the store's offerings.
- Offering wardrobe consultations for customers looking to refresh their wardrobe or find specific pieces for events, seasons, or lifestyle changes.
- Ensuring that customers have an enjoyable, stress-free shopping experience by offering helpful, friendly service and addressing any inquiries or concerns they may have.
- Working closely with the store manager and other team members to ensure that the styling efforts are aligned with store objectives and promotional campaigns.
Assistant Manager
Hilton Weiner
02.2014 - 02.2015
- Assisting the Store Manager in managing day-to-day operations, including opening and closing the store, monitoring stock levels, and ensuring smooth functioning of all processes.
- Providing exceptional service to customers, addressing their needs, and resolving any issues to enhance their shopping experience.
- Assisting in meeting and exceeding sales targets, analyzing performance metrics, and motivating the team to achieve sales goals.
- Leading and supporting the store team, including overseeing the performance of staff members, delegating tasks, and providing training and mentorship to ensure top-notch service.
- Assisting with visual merchandising and ensuring that the store layout reflects the brand's aesthetic and commercial goals.
- Helping with stock control, including receiving shipments, conducting inventory counts, and minimizing stock loss.
- Compiling sales reports, managing schedules, processing transactions, and maintaining relevant documentation related to store performance.
- Building relationships with key customers, handling VIP clients, and assisting with marketing or promotional events to engage clients and drive sales.
- Ensuring that all store policies, safety standards, and procedures are followed by all team members in line with company expectations.
- Quickly addressing and resolving any operational or customer-related issues that arise during business.
Education
Bachelor of Arts - Kinshasa Ngaliema
Institut Bamoyo
04.1999 - 01.2004
Senior Certificate - Kinshasa Gombe
Institute De La Gombe
Kinshasa 01.2004 - 01.2006
Skills
Innovative
Persuasive
Market Trends Awareness
Product Knowledge
Customer Development
Customer service
Sales development
Time management
Client service
Customer needs assessment
Sales closing
Customer retention
Customer relationship building
Sales consultation
Business development
Relationship building
Product and service knowledge
Customer relations
Network development
Interpersonal communication skills
Lead prospecting
Proposal development
Sales expertise
Sales forecasting
Process improvement
Revenue generation
Account management
Client account management
Records management
Account development
Product and service sales
Product promotions
Sales presentations
Lead generation
Negotiation tactics
Performance improvement
Account servicing
Sales strategy development
Cold calling
Complex Problem-solving
Competitor research
Customer success management
Upselling and cross selling
Staff training
Relationship selling
Prospecting clients
Promotional planning
Personnel training
Territory growth
Product merchandising
Strategy development
Prospecting skills
Contract negotiations
Sales funnel management
Client engagement
Relationship management
Event participation
Market trends
Inside and outside sales
Networking techniques
Customer retention abilities
Personal Information
- Date of Birth: 12/29/87
- Gender: Male
- Nationality: Congolese
- Marital Status: Single
Emails
- Kasongoivan@gmail.com
- Ivandutch46@gmail.com
Accomplishments
- Managed [number] opportunities per month.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Grew territory from $[number] to $[number].
Interests
Event Coordinator
Timeline
Sales Representative
Replay South Africa
11.2021 - 02.2025
Assistant Manager
Cavallo
04.2015 - 06.2015
Sales Representative
Swatch
03.2015 - 04.2015
Stylist
Urban
02.2015 - 03.2015
Sales Representative
Roberto Botticelli
01.2015 - 01.2019
Assistant Manager
Hilton Weiner
02.2014 - 02.2015
Senior Certificate - Kinshasa Gombe
Institute De La Gombe
01.2004 - 01.2006
Bachelor of Arts - Kinshasa Ngaliema
Institut Bamoyo
04.1999 - 01.2004