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Ivan Kasongo
Sales Assistant
BLK 6 LOT 2B St Nino Ave. Phase 2, Muntinlupa City,Metro Manila
Summary
A result driven, articulate and well-presented stylist with a proven track record of meeting store sales targets and minimizing stock losses. Hardworking, able to communicate effectively with people from all backgrounds and able to present products in a structured professional way face to face and telephonically. Comfortable working in a fast paced, growth orientated work environment.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Sales Representative
Replay South Africa
11.2021 - 02.2025
- Maintaining a deep understanding of Replay's product range, including jeans, apparel, and accessories, and communicating key features and benefits to customers.
- Actively engaging with customers to meet and exceed individual and store sales targets, upselling complementary products, and assisting in closing sales.
- Ensuring that the store layout and product displays are visually appealing and consistent with Replay's brand guidelines to attract customers and enhance the shopping experience.
- Assisting with receiving new merchandise, replenishing stock on the sales floor, conducting stock counts, and ensuring that sizes and styles are available.
- Resolving customer inquiries or complaints in a timely and professional manner, offering exchanges or refunds where necessary, and providing after sales support.
- Handling cash, credit card, and other forms of payment accurately, managing the point-of-sale system, and issuing receipts to customers.
- Ensuring that the store is clean, organized, and well-maintained at all times, creating a welcoming atmosphere for customers.
- Supporting in-store promotions, product launches, or special events by actively engaging with customers and promoting new collections or offers.
- Keeping up to date with fashion trends, particularly within the denim and casual wear sector, and using this knowledge to enhance customer interactions and sales.
- Working closely with fellow team members to achieve overall store goals, maintaining effective communication, and assisting with any operational tasks as needed.
Sales Representative
Roberto Botticelli
01.2015 - 01.2019
- Welcoming customers to the store, understanding their needs, and offering personalized recommendations to help them select the right products.
- Gaining extensive knowledge of Roberto Botticelli's product lines, including footwear, accessories, and apparel, and conveying this to customers to enhance their shopping experience.
- Meeting and exceeding sales targets by actively promoting products, upselling complementary items, and closing sales with a customer-centric approach.
- Building long-term relationships with clients, including regular customers and VIPs, ensuring they receive personalized attention and service to encourage repeat business.
- Assisting in maintaining a visually appealing store by ensuring that products are displayed according to the brand's guidelines and luxury standards.
- Helping with stock control by tracking inventory levels, assisting with stock counts, and ensuring that the store is well-stocked with current styles and sizes.
- Offering after-sales support by addressing customer inquiries, processing returns or exchanges and coordinating repairs or custom orders.
- Handling point-of-sale transactions, including cash and credit card payments, issuing receipts, and ensuring accuracy in all financial operations.
- Acting as an ambassador for the Roberto Botticelli brand, maintaining a professional appearance, and ensuring all interactions with customers align with the luxury nature of the brand.
- Supporting promotional activities, in-store events, or product launches by engaging with customers and promoting new collections.
- Addressing any customer concerns or complaints in a professional and timely manner, ensuring customer satisfaction and a positive brand experience.
- Providing feedback on customer preferences, product trends, and store performance to management for continuous improvement in sales strategies.
Assistant Manager
Cavallo
04.2015 - 06.2015
- Assisting the Store Manager with day-to-day operations, including opening and closing procedures, ensuring all store systems are functioning, and maintaining a smooth workflow.
- Supporting the store in achieving sales targets by motivating staff, driving sales initiatives, and analyzing sales data to identify areas for improvement.
- Supervising and leading the sales team, providing training, mentoring, and performance feedback to ensure staff are aligned with the store's objectives.
- Ensuring that all customers receive exceptional service by assisting with sales, resolving customer complaints, and managing high-profile or VIP clients.
- Assisting in implementing the store's visual merchandising strategy, ensuring that Cavallo products are presented according to brand standards and that the store is visually appealing.
- Managing stock levels, conducting inventory counts, overseeing product deliveries, and coordinating with suppliers to ensure the store is well-stocked with the latest merchandise.
- Handling daily reporting, including sales reports, staff schedules, payroll submissions, and compliance with company policies and procedures.
- Developing an in-depth understanding of Cavallo's footwear and fashion products to provide customers with detailed product information and advice.
- Ensuring the store is clean, organized, and well-maintained, creating a welcoming and professional shopping environment.
- Ensuring that health and safety standards are met, monitoring loss prevention measures, and making sure that all store policies are followed.
- Assisting with in-store promotions, product launches, and events to drive foot traffic and boost sales, ensuring that Cavallo's brand image is well-represented.
- Addressing any operational challenges or customer-related issues in a timely manner to maintain high levels of service and efficiency.
Sales Representative
Swatch
03.2015 - 04.2015
- Engaging with customers to understand their needs, providing product knowledge, and offering recommendations to drive sales and enhance the customer experience.
- Developing a deep understanding of Swatch's products, including features, styles, and materials, to effectively communicate the value and uniqueness of the brand to customers.
- Working towards achieving individual and store sales targets by actively promoting and upselling Swatch products and accessories.
- Building strong relationships with customers, ensuring high levels of customer satisfaction, and encouraging repeat business.
- Assisting with stock control, ensuring that displays are properly stocked, and participating in stock counts when required.
- Ensuring that Swatch products are attractively displayed in the store according to brand guidelines and standards, and adjusting displays as new stock arrives.
- Providing post-purchase assistance, including handling customer inquiries, processing returns, and coordinating any necessary repairs or adjustments.
- Handling transactions accurately, including cash, credit card, and any special payment methods, while ensuring proper documentation and receipts.
- Keeping the store clean, organized, and presentable at all times to create a welcoming environment for customers.
- Assisting with in-store promotions, product launches, and special events aimed at increasing foot traffic and sales.
- Providing feedback to the store manager or head office regarding customer preferences, sales trends, and product performance.
- Working closely with other team members to meet store objectives and provide a seamless customer experience.
Stylist
Urban
02.2015 - 03.2015
- Offering personalized fashion advice and styling tips to customers based on their preferences, body type, and current trends to create a complete and polished look.
- Staying up to date with the latest collections, product details, and fashion trends to effectively advise customers and make informed recommendations.
- Assisting in creating visually appealing displays that align with the brand's aesthetic, including mannequins, window displays, and store layout.
- Helping customers put together complete outfits, including accessories, footwear, and clothing pieces, to suit various occasions, styles, and needs.
- Building strong relationships with clients, including assisting VIP or regular customers, and offering a personalized shopping experience.
- Assisting the sales team by contributing to sales goals through upselling and cross-selling products, ensuring customers find items that complement their chosen look.
- Keeping up with current and upcoming fashion trends and advising both customers and the store team on how to incorporate those trends into the store's offerings.
- Offering wardrobe consultations for customers looking to refresh their wardrobe or find specific pieces for events, seasons, or lifestyle changes.
- Ensuring that customers have an enjoyable, stress-free shopping experience by offering helpful, friendly service and addressing any inquiries or concerns they may have.
- Working closely with the store manager and other team members to ensure that the styling efforts are aligned with store objectives and promotional campaigns.
Assistant Manager
Hilton Weiner
02.2014 - 02.2015
- Assisting the Store Manager in managing day-to-day operations, including opening and closing the store, monitoring stock levels, and ensuring smooth functioning of all processes.
- Providing exceptional service to customers, addressing their needs, and resolving any issues to enhance their shopping experience.
- Assisting in meeting and exceeding sales targets, analyzing performance metrics, and motivating the team to achieve sales goals.
- Leading and supporting the store team, including overseeing the performance of staff members, delegating tasks, and providing training and mentorship to ensure top-notch service.
- Assisting with visual merchandising and ensuring that the store layout reflects the brand's aesthetic and commercial goals.
- Helping with stock control, including receiving shipments, conducting inventory counts, and minimizing stock loss.
- Compiling sales reports, managing schedules, processing transactions, and maintaining relevant documentation related to store performance.
- Building relationships with key customers, handling VIP clients, and assisting with marketing or promotional events to engage clients and drive sales.
- Ensuring that all store policies, safety standards, and procedures are followed by all team members in line with company expectations.
- Quickly addressing and resolving any operational or customer-related issues that arise during business.
Education
Bachelor of Arts - Kinshasa Ngaliema
Institut Bamoyo
04.1999 - 01.2004
Senior Certificate - Kinshasa Gombe
Institute De La Gombe
Kinshasa 01.2004 - 01.2006
Skills
Innovative
Personal Information
- Date of Birth: 12/29/87
- Gender: Male
- Nationality: Congolese
- Marital Status: Single
Emails
- Kasongoivan@gmail.com
- Ivandutch46@gmail.com
Accomplishments
- Managed [number] opportunities per month.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Grew territory from $[number] to $[number].
Interests
Event Coordinator
Timeline
Sales Representative
Replay South Africa
11.2021 - 02.2025
Assistant Manager
Cavallo
04.2015 - 06.2015
Sales Representative
Swatch
03.2015 - 04.2015
Stylist
Urban
02.2015 - 03.2015
Sales Representative
Roberto Botticelli
01.2015 - 01.2019
Assistant Manager
Hilton Weiner
02.2014 - 02.2015
Senior Certificate - Kinshasa Gombe
Institute De La Gombe
01.2004 - 01.2006
Bachelor of Arts - Kinshasa Ngaliema
Institut Bamoyo
04.1999 - 01.2004
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